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“Great Location”

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Holiday Inn Express Swansea East
Ranked #1 of 1 Hotels in Llandarcy
Certificate of Excellence
Southampton
Level Contributor
67 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Great Location”
Reviewed 29 July 2014

Booked 5 rooms directly with Hayley at the hotel as a pit stop before a family wedding on the 28/07 down in the Gower. As there were going to be 12-14 of us I asked about reserving a table in the hotel restaurant for an evening family meal and was told there would be no need as they would be able to cater for us. We checked in just after 6pm with Vicky and when I mentioned the table for dinner she said she would be unable to help us as she would be the cook with only a small microwave!!! She seemed to think there had been a misunderstanding and that Hayley meant the Harvester restaurant next door. She then tried to book us a table at the Harvester but they didn't have anything until 8.30pm. I was very upset with this situation as I had organised this for all my family who had made the journey from Chicago and Johannesburg....not the way I wanted to start our family reunion so be warned about big party bookings and dinner reservations!!!
Anyway the hotel is ideally situated just off the M4 with free car parking and wi-fi. There was no traffic noise even though we were minutes from the motorway although we were car park side.
The rooms were clean, very comfortable and well stocked with with tea/coffee
The Buffet breakfast was either continental or limited hot (sausages - very peppery, beans & scrambled eggs - powdery!) The staff were attentive and kept the eating area clean, tidy and replenished when necessary.
All in all I would definitely recommended this hotel if you need a value-for-money hotel for a stop-over or short stay near a beautiful part of Wales - the Gower.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank Foxielady1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamesM4J43, Manager at Holiday Inn Express Swansea East, responded to this review, 6 August 2014
Many thanks for your kind comments regarding your recent stay with us. I am sorry that there seemed to be some sort of mix up in regards to dining at the hotel and hope that you were not too upset with the situation. We are pleased that you found the location and free parking an advantage along with the free wifi.
We are also pleased that you were happy with the free breakfast that we offer our guests, however you did find the sausages too peppery and the egg powdery which is something that I was a little baffled with and will definately look into that matter.
We are glad that you will recommend our hotel to others and found that we offered value for money which is fantastic feedback for us.
Once again, thank you for your comments and we look forward to welcoming you back again in the future.
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462 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (81)
Date | Rating
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  • English first
  • French first
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English first
London, United Kingdom
Level Contributor
316 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
Reviewed 4 July 2014

I have to say as a Platinum member I was recognised and greeted with an option of a free drink and snack or points. Rhys who was the staff at the front desk provided very good customer service in regards to recommendations of place to visit and eat.

Good hotel with great staff and located ideally if you have a car. Free car parking.

The rooms were ok size as I was visiting with my son and wife.

I would go back next time I am visiting the Gower Peninsula.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Connecttraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamesM4J43, Manager at Holiday Inn Express Swansea East, responded to this review, 6 August 2014
Many thanks for your kind comments regarding your recent stay with us. I am extremeley pleased that you found Rhys offered you great customer service and I have passed on your comments to him.
I am also pleased that you found the free car parking an excellent advantage and also that you mentioned that you will return to us again in the future.
Once again, thank you for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northwich, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 June 2014 via mobile

Conveniently located for Swansea (we were visiting the University open day), this is a typical Holiday Inn Express, which is no bad thing. Friendly, helpful and courteous staff, a swift check-in process and rooms up to the normal quality. Despite proximity of the motorway, we weren't aware of any traffic noise or even other guests. Free wifi was excellent and even allowed for a FaceTime call back home - which is very often not possible on the entry-level wifi offerings in other hotel chains. Buffet breakfast was the normal affair - continental or limited hot (sausages, beans, scrambled eggs) choices - and again staff were attentive and kept the eating area clean and tidy.

Overall, recommended if you need a value-for-money hotel for a stop-over in the Swansea area.

Stayed June 2014, travelled with family
Helpful?
1 Thank Phil M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamesM4J43, Manager at Holiday Inn Express Swansea East, responded to this review, 6 August 2014
Many thanks for your comments regarding your recent stay with us. We are pleased that you had a great stay and found the location perfect for your stay. Also we are pleased that you found the staff to be friendly and helpful and that the free wifi was an added bonus to your stay.
Once again thank you for your comments and we hope that we will visit us again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 20 June 2014

We stayed in order to visit my elderly mother. We were welcomed well and enjoyed a nice meal in the restaurant. Staff were courteous and attentive, without exception. On departure the staff member on reception asked after my mother. I liked this hotel.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank harri2519
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamesM4J43, Manager at Holiday Inn Express Swansea East, responded to this review, 22 June 2014
Many thanks for your kind comments regarding your recent stay with us. We are extremely pleased that you enjoyed your stay and found the staff welcoming, courteous and attentive which is something that we pride ourselves on. Also we are pleased that you enjoyed a meal in our restaurant. We only started the new menu at the beginning of June and it is already having positive feedback.
Once again, thank you for your comments and we hope to see you again soon if you are down visiting your mother.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
85 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 13 June 2014

The usual Holiday Inn Express with the following benefits:
air conditioning
comfortable bed with linens
spacious lobby area
eager to please staff

For a no frills stay you would find it difficult to beat.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Competency
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamesM4J43, Manager at Holiday Inn Express Swansea East, responded to this review, 14 June 2014
Many thanks for your kind comments regarding your recent stay with us. We are pleased that you had a good stay with us and we hope that you will visit us again in the near future.
Once again, thank you for your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
102 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed 9 June 2014

My wife and I would have no hesitation in recommending others to this hotel. It is outside Swansea centre which, given the appalling state of roads in that city is a big advantage. The staff were delightful, helpful and efficient. The accommodations have been recently renovated and are excellent. It was, as they say, exactly what it said on the tin.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Flipineck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamesM4J43, Manager at Holiday Inn Express Swansea East, responded to this review, 10 June 2014
Many thanks for your kind comments regarding your recent stay with us. We are pleased that you enjoyed your stay and I have passed on your comments to the team.
Once again, thank you for your feedback and we hope you will visit us again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bridgend, United Kingdom
Level Contributor
52 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 3 June 2014

Planned to stay Bank Hol Monday 26 May + Tues, ended up staying 4 nights. Very convenient location for touring Swansea and Gower and Neath valley and further west ( Penllergaer Woods highly recommended and only 5 mins drive away).
Very comfortable room, facing south away from the motorway, no road noise despite being alongside the M4. Buffet breakfast suited the two of us - hot scrambled egg, sausages and beans for me! Evening meals in the adjacent Harvester.
Good value for money as other comparable hotels I've stayed at within 5 miles cost more, don't include breakfast and one even charges for parking.
Staff were incredibly welcoming, very professional and attentive at all time s- late at night and very early one morning.
Only negative was having to leave the window open as it was so warm and hearing a very loud crash each evening as the empty bottles from the Harvester were emptied in to the skip after 11pm! Having said that I've stayed in london where there was a constant wail of police sirens!

Room Tip: Room on other side to motorway might be quieter. Family room means you have a sofa bed to sit on.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamesM4J43, Manager at Holiday Inn Express Swansea East, responded to this review, 13 June 2014
Many thanks for your kind comments regarding your recent stay with us and we are pleased that you had a great stay. We are also pleased that you found the location good for exploring the Gower which has fantastic beaches and scenery.
It was also great to hear that you enjoyed the free breakfast that we offer our guests and that you found the staff to be attentive and welcoming which is something we pride ourselves on at Holiday Inn Express Swansea.
Once again, thank you for the comments and we hope you will visit us again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Swansea East

Property: Holiday Inn Express Swansea East
Address: Neath Rd, Llandarcy SA10 6GZ, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Neath Port Talbot > Llandarcy
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Llandarcy
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Swansea East 3*
Number of rooms: 91
Official Description (provided by the hotel):
Stay at the easy-access Holiday Inn Express Swansea - East, close to city centre offices and beach escapes. Our friendly staff will greet you as you arrive in the bright Lobby at the Holiday Inn Express Swansea-East. Our quiet hotel, with its leafy garden and large car park, is just 1 minute from the London-bound M4 motorway and 41 miles from Cardiff International Airport. It's just a 10-minute drive from the Holiday Inn Express Swansea West to the DVLA and Swansea Council's city centre offices. Invite delegates to our 3 bright meeting rooms, and access free WiFi. Stay in touch with free WiFI in your comfy guest room or simply relax and watch your favourite shows on the 32-inch flat screen TVs. Your tour of the Gower Peninsula's dramatic coastline starts at the Victorian seaside town of Mumbles, 13 miles away. The Brecon Beacons National Park, with its waterfalls and valleys, is 30 minutes by car. Wake up daily to our inclusive Express Start buffet breakfast with selected hot items served in the comfort of the Great Room lounge daily. ... more   less 
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Also Known As:
Holiday Inn Express Swansea West m4, Jct 43 Hotel Llandarcy
Holiday Inn Express Llandarcy
Holiday Inn Swansea
Llandarcy Holiday Inn
Holiday Inn Llandarcy
Holiday Inn Express Swansea East Llandarcy, Wales

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