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“Probably great for sports training but not for residential meetings/reunions”

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Lilleshall National Sports and Conferencing Centre
Ranked #1 of 1 Lilleshall B&B and Inns
Reviewed 12 May 2013

This was our second reunion meeting at Lilleshall and standards of service do seem to have slipped over the past two years. The location is stunning, with the National Sports Centre being set in the glorious,extensive and wooded grounds of an old hunting Lodge. Our spacious room in Kent Hall had magnificent views over the beautifully maintained gardens so this should have been a wonderful stay. Also it is an honour to share the Centre with dedicated athletes and there are opportunities to watch training events. There are however no sports/swimming or gym facilities that are open to non athletes staying at the Centre.

When we arrived our room was really cold. There is no written information to say when the central heating system comes on but when it got to 5 pm we complained and were given a portable heater. We were also told that the boiler had broken down but given no indication when it would be repaired. The heating did start to work the next day but then didn't work on the following two days.The bar was also cold and our special reunion dinner was spoilt by the low temperature in the Chapters restaurant, combined with rather "hit and miss" service. Not all the meals came out together and we were expected to remember what we had ordered several months earlier.You have to buy any wine at the bar adjacent to Chapters and take it to the table yourself. However this wasn't explained and it took some time to work out what the system was.

The self service restaurant is reminiscent of school but we had the privilege of eating alongside the athletes. However the quality of the food was not as high as on our previous visit. Also the opening times are quite restricted. For example breakfast is only served between 7.30 and 8.30 am and staff don't encourage you to linger. When one of our party asked for a coffee mug to get a drink from the self service machine she was told to use a paper one as it was near to closing time. The attitude of staff across the centre was variable. Some were very helpful but others were so indifferent and unhelpful that they were almost rude.

Our room and the whole Centre appeared to be very clean but the accommodation is "no frills". There were just about enough towels in the bathroom but while there was a shower gel dispenser by both the bath and the shower, there was no bar soap or soap dispenser by the basin.

There was no phone in our room and so any discussion with reception staff involved a short walk out of our block to the main hall. We had reasonable mobile signals but some of our party didn't. The Wi Fi however was excellent.

You can't buy newspapers or anything other than a few basic toiletries at the Centre so be prepared to drive the five miles or so to Newport to get anything that you need.

The main purpose of the Centre is to provide training facilities for a wide range of sports and perhaps it is difficult to balance this with the other side of the business; weddings, meetings and events where guests have different expectations.

Room Tip: The rooms on the top floor of Kent Hall have great views over the garden.
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  • Stayed: May 2013, travelled with friends
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4  Thank susan b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
L_Moore_Manager, General Manager at Lilleshall National Sports and Conferencing Centre, responded to this reviewResponded 5 June 2013

Please accept my apologies that your experience was cold and somewhat indifferent. This is certainly not to the standards that are set for this Centre. It was very frustrating to learn that you were cold both in your bedroom and the restaurant, particularly as the Centre has emergency technical call out cover to rectify any such problems. Having investigated this issue, we did have a controls malfunction with the new heating system, which is very rare indeed following the refurbishment of Kent Hall last year. We do stock around 40 portable heaters on site and again apologies if you were not offered a heater to be put in your room during this breakdown. Likewise, all rooms are provided with standard toiletries and I can only apologise if items were missing. Regarding your meal, I do fully accept your comments and speaking to the team I concur with you that there were issues with this particular service, which are being addressed and I can only apologise that our usual standards were not met.

Notwithstanding the problems with your visit I would like to offer some reassurance to you that complaints of this nature are very rare indeed. We do collate customer feedback and over the last 12 months over 90% of customer returns have rated their overall experience here as either good or excellent and I do hope you will not be put off from returning to Lilleshall in the future.
Your comments and feedback have been discussed fully with the team and we are committed to ensuring we get it right every time.

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64 - 70 of 74 reviews

Reviewed 6 September 2012

I recently attended a course held at NSC Lilleshall. What a fantastic place. It is located in a wonderful and relaxing setting. Alot of money has been invested in the place recently and this is reflected in the quality of the bedrooms. There is significant building work being undertaken so this is definitely work in progress and when it is finished it will be a brilliant venue. The food throughout the stay has been of a really high standard and the staff consistently helpful. A faulty light in my room was repaired within 30 minutes of reporting it. Definitely stay at Lilleshall again.

Room Tip: Kent Hall has been refurbished and has excellent views of the gardens.
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  • Stayed: August 2012, travelled on business
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Thank Christopher J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 August 2012

I recently stayed at the sports centre for 2 nights in August 2012 for a karate weekend, staying in Kent accommodation block, the room was modern & clean, I think recently refurbished.
The training was in Wenlock sports hall, big hall ideal for 100+ people training.
The meals were ideal for people training a good variety with ample portions, pasta, potatoes, roast dinner, cooked breakfast, toast and cereal, fruit juices.
I would recommend this venue for all and look forward to attending next year.

  • Stayed: August 2012, travelled solo
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Thank grrranty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2012

This is the second time we have spent time at Lilleshall and I must say the improvement was really marked. The staff could not have been more helpful. Our room was not the one we were expecting but they went out of their way to accommodate us with another room. We stayed in Kent Hall and the refurbishments have made a great difference. The grounds are really lovely and well kept. There was bowling and archery being played during the afternoon and it was a pleasure to watch.
We had a barbeque on the Saturday and the food was brilliant. The only moan I do have, was with the meal on Friday night, certainly not up to the standard of the following day. Overall it was a very pleasant week end and would I go again --- yes most defiantly.

Room Tip: Try Kent hall
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  • Stayed: August 2012, travelled with friends
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Thank Lynn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2012

The was a Regimental Association weekend gathering with a specially arranged BBQ on the Saturday evening. I must say I had mixed feeling about having BBQ where the cooking was done by the hotel staff but when I saw the sumptuous spread of food, all the meat, sausages and kebabs having been cooked outside on barbeques I was really pleasantly surprised. There were spicy sausages, beef and pork kebabs, piri piri chicken and then loads of large dishes of various salads, rice, cous cous, hot dauphinoise potatoes(these were particularly tasty) and bread rolls. There was much more food than we could eat despite some members going back for seconds and even thirds. There was a large bar with a very good selection of beers, lagers, wines and spirits and very efficient bar staff.
30+ of us were accommodated in Kent Hall , a modern three storey block with all bedrooms ensuite, not large but adequate, ample cupboard space and overlooking the large lawns and surrounding trees. The rooms were clean, well presented and the bed comfortable, in fact I found nothing to complain about. I believe these rooms may have been recently renovated.
The Lilleshall Sports & Conference Centre is quite an amazing place, set in beautiful park-like surroundings with masses of huge trees, you seem to be completely isolated from the outside world, a really relaxing place - if you havn’t gone there for a sports course. It was originally built in 1831 as a Hunting Lodge and family retreat for the Duke of Sutherland, designed by the architect Sir John Wyattville and the gardens inspired by Capability Brown. My wife and I really enjoyed this short break and all our members were very satisfied with all the arrangements.

Room Tip: It is an isolated venue near Newport Shropshire but easiest thing is to put TF10 9LQ into your satna...
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  • Stayed: August 2012, travelled with friends
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Thank BSAP4853
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 July 2012

I am gobsmacked at the comments on this site. I recently held a conference in Lilleshall's newly refurbished Ford Hall; stayed in the refurbished Kent Hall accommodation block and ate in the newly refurbished dining hall. I don't know how much money they have spent on this place but it is really looking good! I also had an evening in Chapters restaurant and the food and wine were excellent!
The grounds were stunning and a pleasure to walk through at the of a hard day. To top it all off, the staff were friendly and extremely helpful from the time I got there.
I will certainly be using this venue again and I understand that further enhancements to the venue are going to be made next year.

Room Tip: Opt for Kent Hall and not Clayton Hall if possible. A little more expensive but well worth it.
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  • Stayed: June 2012, travelled on business
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2  Thank Ethan336
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2012

I stayed here for 11 days to do a Master's Personal trainer course. My accommodation was at the Lille shall National Sports center, we ate lived and breathed here 24 hour a day for 11 days.

The food - Rubbish, this is supposed to be 4 stars food and good nutrition for athletes. The main dinners consisted of carbs, carbs, carbs and more carbs, We had to keep requested protein on which we were offered chicken breasts constantly for the entire duration of our time here. The staff seemed very helpful and tried to do their best and offer us the most but the kitchen were obviously un-happy about having to look after us. The veg options were always very greasy and what looked like a salad bar consisted of bowls full of yet again more carbs and little protein. It was appalling food. same again for breakfast, very little healthy options, i expected much more from the National sports centre. shame.

Accommodation was seriously out dated. shared cubical rooms that had walk in shower rooms and had mold around each corner of the walls. The cleaner only made my bed up every day (by tucking in the sheets after i had made it already) I don't think they changed my sheets once. they quickly hovered the room and left a fresh towel but that was as far as it went. The layout of the room was very out dated and dingy, when staying away solid and working/studying for 11 days solid I was shocked at how hard the beds were and how terrible the overall rooms were. Not a tad of luxury at all.

I would NEVER EVER stay here again.

Despite this the reception were great and the staff were all great, the hotel grounds and the course i did were fabulous - but sadly they don't have the right to say it's a great place to stay overnight at all.

A big FAT 0 out of 10 !!

  • Stayed: June 2012, travelled with friends
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2  Thank Lou P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Lilleshall National Sports and Conferencing Centre

Address: Lilleshall National Sports Centre Pave Lane | near Newport, Lilleshall TF10 9AT, England
Region: United Kingdom > England > Shropshire > Lilleshall
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #1 of 1 B&Bs / Inns in Lilleshall
Price Range: £53 - £84 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Lilleshall National Sports and Conferencing Centre 3*
Number of rooms: 128
Official Description (provided by the hotel):
Lilleshall was originally built in 1831 as the hunting lodge and family retreat of the Duke of Sutherland. It first became a National Sports Centre in 1951 and was opened by the then Princess Elizabeth II with the original plaque still in place in the entrance to the main hall. It was Lilleshall's connection with Association Football that brought the Centre to the attention of the nation. The England team trained for two weeks at Lilleshall prior to their success in the World Cup of 1966. In 1967, Sir Alfred Ramsey returned to the Centre to unveil a plaque to commemorate his team's stay and endorse the view that Lilleshall could justly claim some credit for England's famous victory. In 1984 The Football Association's School of Excellence was established welcoming young talent such as Michael Owen, Jamie Carragher, Sol Campbell and Joe Cole to name but a few. Today Lilleshall is an elite training centre for some of the country's leading sportsmen and women and regularly welcomes use by numerous sports bodies. With its unique and rich heritage and commitment to providing a World Class Experience, Lilleshall is a certainly a place where you can wake up and feel inspired. Lilleshall is situated among the spectacular and secluded surroundings of the Shropshire countryside within 134 hectares of English Heritage Grade II listed grounds. The main house (Lilleshall Hall) overlooks the beautiful Capability Brown inspired gardens. As well as a range of world class facilities available for use (bookable in advance), the Centre has two walking routes. The 2.5 mile Discovery Trail will provide you with the chance to discover some of Lilleshall's many gems including the Italian Water Garden, the Pet Cemetery and the World Class Sports Facilities. The 6 mile Adventure Fitness Trail enables you to discover these gems but also provides you with the chance to test your fitness, taking you through the woodland belts alongside the estate's 2 mile sweeping drive to the golden gates (an exact replica of those at Buckingham Palace), before returning (a steady climb all the way!) to explore the heart of the estate. Work is also underway on a nature trail which is due to be open in the Summer. Visitors can reserve rooms in one of three purpose built accommodation blocks, a short walk from reception, the dining room and bar. (Sorry no rooms available in the main house). Room facilities include tea & coffee making, digital HD television, hairdryers and free WIFI along with ample free parking. There is a cafe bar open from 7:30 - 23:00 where you can enjoy hot and cold food and drinks. Beyond the site, Lilleshall is well placed for many local attractions including Weston Park, Ironbridge Gorge and Museums, Hoo Farm, Telford Town Park and Wonderland, The Wrekin, RAF Museum Cosford, Telford Ski Centre and Telford International Centre. The historic market town of Newport, where you will find many independent shops, pubs and restaurants, is approximately 4 miles away. Telford, with its many tourist attractions, shopping centre, cafes, bars, restaurants and cinemas, is within a 15 minute drive. The towns of Stafford, Wolverhampton and Shrewsbury are all within a 25 minute drive. Room prices start from just £38.50. Check in is from 1.30pm Monday - Saturday and 5.30pm on Sunday. ... more   less 
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