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Paraiso do Ouro Resort
Ranked #1 of 1 Hotels in Ponta do Ouro
Reviewed 6 July 2014 via mobile

7 of us stayed at this resort over June and July for 7 nights. The owners and very friendly, however staff are completely apathetic. Of the 5 rooms we stayed in, 1 did not have hot water for the entire stay (despite 2 requests to reception to have it fixed), 1 had a toilet and shower that did not work (which was rectified by moving rooms), 1 had a sliding door that could not be opened and 1 an aircon that didn't work. In short the place is falling apart. We stayed on a full board package (breakfast and dinner included) which I would not recommend as food took roughly 1 hour to arrive once ordered and was stone cold. I would much rather suggest eating at Neptune's, Mango or Florestina's. For scuba diving I'd recommend Simply scuba as Petal and Mrs B were very helpful and accommodating to our group.

Stayed: July 2014, travelled with friends
6  Thank Matthew W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johan v, Owner at Paraiso do Ouro Resort, responded to this reviewResponded 18 July 2014

We have taken note of this review and have put the following processes in place:
1) Designed a Training Course for all the Staff to Improve on Customer Services and Expose them to the different Cultures and Expectations.
2) Suite Check-List - With New Management to inspect these on a Daily Basis.
3) Bought New Geysers Electric ones to Complement the Solar ones previously Fitted.
4) Set Standards for the Kitchen Staff to improve Meal Delivery Times to Guests

We are sure that these steps and actions will rectify the issues raised and once again we assure our Prospective Guest that we are committed - take every issue raised serious and act on these with out delay!! Best Regards Johan & Gus " Proud Owners of Paraiso do Ouro!!"

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107 - 108 of 108 reviews

Reviewed 4 May 2014

On the long weekend 25 to 29 April 2014 friends of us and we went to Ponta do Ouro and stayed in the Paraiso do Ouro. QWe rented 6 units which had air conditioner, shower, wash basin, toilet, double bed, kettle, cups and utensils per unit. The inside veranda offered a great opportunity for late afternoon snacks and drinks with a beautiful view over the beach and ocean. Daily housekeeping comes around for cleaning the units. The onsite restaurant and pub, Galeao, offers good food and drinks at affordable prices. There is a jumping castle for the kids to enjoy and stunning views of the ocean from the deck of the pub. Every evening there is entertainment and a party. There is also ample parking space and facilities to wash your boat or jet ski after a day in the ocean.

Room Tip: Second floor rooms offers a better sea view than 1st floor rooms
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  • Stayed: April 2014, travelled with family
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6  Thank LazenbyPretoria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohanvJ, Owner at Paraiso do Ouro Resort, responded to this reviewResponded 7 May 2016

Thank you so much for your kind review - We really try our best for every Guest and can not wait to host you again for a holiday with us - Regards Johan

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Additional Information about Paraiso do Ouro Resort

Address: Stand 384, Beach Road, Ponta do Ouro 1600, Mozambique
Region: Mozambique > Maputo Province > Ponta do Ouro
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in Ponta do Ouro
Price Range: £57 - £76 (Based on Average Rates for a Standard Room)
Number of rooms: 56
Official Description (provided by the hotel):
The resort offers 56 rooms with en suite bathrooms (shower, basin and toilet) sleeping two, with the option of either a double or 2 single beds subject to availability. Each suite is equipped with a ceiling fan and air-conditioner. Coffee facilities are provided for as well as a television and DVD player for guests to watch their DVDs. Every suite opens onto a balcony with a sea view. ... more   less 

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