We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Ripoffski breakfast”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
The Crewe Arms Hotel
Ranked #2 of 2 Madeley B&B and Inns
Preston
Level 5 Contributor
96 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“Ripoffski breakfast”
Reviewed 21 November 2013

Room was clean but freezing cold because radiators turned off at night. They're broken said the man sent to fix it. Can you fix it? No I can't. He disappears. Broken eh? My eye. Saving money more like. The radiators came on in the morning all right. It was a good price for the room but here's the sour taste. We had the cooked breakfast as we thought it was all-in. We weren't told of an extra charge. Cooked breakfast had a lot of beans (surprise, surprise, cheapest thing on the plate) micro-bacon and sausage containing some sort of possible meat. My wife didn't really want it. When I left, they were into me for a fiver each surcharge for the cooked breakfast - the Dick Turpin special. Naughty, naughty. Tell the punters upfront please. Silly thing to do really because it totally put me off!

Room Tip: Continental breakfast only folks....
See more room tips
  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Hillarion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

111 reviews from our community

Traveller rating
    32
    30
    15
    11
    23
See reviews for
19
43
1
11
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Russian first
  • Any
English first
NEWCASTLE
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 29 September 2013

We went to The Crewe Arms for a treat for a meal which was not suitable or fit for a dog!! My self and partner struggled to eat this meal.. raw and frozen food isn't my ideal of a meal!! the staff well should is say 1 member of staff what was on that night was very un helpful and never even asked us why we hadn't eaten are meal!! we waited 40 mins for the bill till in the end we went to the bar and asked!! what a waste of £28... The girl that was on had only been matter of days and she told use she was on her own so nobody in charge to complain to so I emailed when I got home and had no reply this was june time!! I have since had negaitive report from lots of people!!!! stay away from here if you don't want to be disappointed!!! shame on you! this is such a shame as it used to have great feed back from lots!

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank FIONA L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Madeley hotels

Stoke on Trent
Level 5 Contributor
92 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 15 September 2013

We turned up without a booking on a busy Saturday evening. They went out of their way to accommodate us. We chose specials from the Specials Board and were not disappointed. Food and service was very good. Beer good too !!

Stayed December 2012, travelled as a couple
Helpful?
1 Thank tkota
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 20 July 2013 via mobile

We stayed several times over the past month and can't speak highly enough of the staff "Stephanie and Rebecca were always there to help if needed......ours rooms were always clean and the food great.....But it was the staff that made our stay always a very friendly and welcome one...,,Darren M

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank darren m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 July 2013

We chose this poor excuse for a hotel as it was recommended by a fishing venue we were using.

The bedrooms seemed ok, for the amount we were paying but the free wifi throughout the hotel was only available in a very small area of the restaurant. We ate in the restaurant on the first evening. The meal was a joke. There were 6 of us but whatever we ordered they didn't have enough of. The food was passable when we did manage to order a 'stock item'.

Breakfast was unbelievably bad. One of us ordered poached eggs. These turned out to be fried eggs that were only half cooked. It took an eternity to wait for food that was inedible.

On returning from a days fishing, none of our rooms were made up or had clean towels. When we asked for towels we were given 1 medium size and 2 hand towels to share between all of us. By this time, the front panel of the bath had fallen off my bath and the basin cold tap had fallen apart.

At about 11pm we were asked to go to bed as they wanted to close the bar. We said no and asked them to find us a room where we could continue our evening. We were shown to a room that had an ironing board and half ironed towels, (no doubt our missing towels) but table and chairs for our use. We were asked to turn out the lights before retiring. About an hour later the owner told us that he was turning out all the lights. We asked for 2 minutes to complete an email and he said no and turned out the lights.

In the morning I complained, but the owner, who was in the kitchen, refused to be any part of this conversation. We were offered £5 a room discount and told we wouldn't be chargers for the first day's breakfast. Strange as the room rate included breakfast. On day 2 we didn't bother with breakfast. This was far from a resolution that would be acceptable, but we had come to go fishing and not waste any more time arguing my case.

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Graham D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warrington, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 June 2013

I stayed at the hotel last week, Friday till Sunday, I found it to be quaint, neat and tidy, the bed was comforatable. The young lady (Vicky) at reception was very polite and welcomed my partner and I with enthusiasm. Our rooms were clean and tidy, with TV and drink making facilities. We had a drink at the bar, quite a few at the bar were locals The bar staff were very polite and joined in conversation. We were suprised at how reasonable the drink prices were. There was a disco at the night time, and it got bussier, the band on Saturday night were quite enjoyable and the place was really busy, the staff took in their stride!. A good thing that we were not expecting was a "drinks special" on the Friday Night where most drinks were all only £2!. Our meals over the weekend were nice and quite enjoyable, we decided to stay for Sunday lunch, we opted for roast beef,which was served, meat (lots of it), gravy and a huge Yorkshire pudding on a hot plate, with a large selection of vegatables in a seperate bowl, quite unique and very filling!. Our stay was enjoyable and we would recommend the hotel again
Mr & Mrs Robinson

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southampton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 June 2013

I think this has changed hands recently. It used to be a pleasant if unremarkable place to stay. Unfortunately this weekend has put us off staying again. There were three of us in the room, we had to ask twice for extra towels as only one set had been put in the room. There was no key available for the outside door in case we were late back (there happened to be a function in one of the rooms so that wasn't a problem) We had 2 pillows for 3 of us and only 1 cup and 2 teabags. The room just hadn't been prepared properly. Also the carpet and bath could have been cleaned better (if they had been) and I'm not convinced the bed had been changed. It looked clean but creased. The table at breakfast was so sticky I had trouble picking up the serviette and the breakfast itself was disappointing.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Carole M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Madeley
4.2 mi away
Borough Arms Hotel
Borough Arms Hotel
#2 of 5 in Newcastle-under-Lyme
524 reviews
3.7 mi away
Travelodge Newcastle-under-Lyme Central
Travelodge Newcastle-under-Lyme ...
#3 of 5 in Newcastle-under-Lyme
373 reviews
7.4 mi away
Best Western Crewe Arms Hotel
Show Prices
Show Prices
Show Prices
4.5 mi away
Holiday Inn Stoke on Trent M6
Holiday Inn Stoke on Trent M6
#4 of 5 in Newcastle-under-Lyme
761 reviews
2.4 mi away
The Wheatsheaf Inn
The Wheatsheaf Inn
#1 of 1 in Onneley
171 reviews
1.0 mi away
The Old Hall Country House
Show Prices
Show Prices
Show Prices

Been to The Crewe Arms Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Crewe Arms Hotel

Property: The Crewe Arms Hotel
Address: Wharf Terrace | Madeley Heath, Madeley CW3 9LP, England
Region: United Kingdom > England > Staffordshire > Madeley
Amenities:
Bar / Lounge Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #2 of 2 B&Bs / Inns in Madeley
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Crewe Arms Hotel 3*
Number of rooms: 10
Official Description (provided by the hotel):
The Crewe Arms is situated on the outskirts of Newcastle under Lyme in the quiet village of Madeley Heath. Only a 10 minute drive from the M6 junction 15 and minutes away from Keele University. We have 10 letting rooms which have just been refurbished, all with:- En-suite bathrooms Flat Screen TVs with Freeview Free Wifi in public areas Tea,Coffee and Biscuits in the room Free Car Park ... more   less 
Reservation Options:
TripAdvisor is proud to partner with LateRooms, Expedia, TripOnline SA and Hotels.com so you can book your The Crewe Arms Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Crewe Arms Hotel Madeley, Staffordshire

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing