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The Crewe Arms Hotel
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Reviews (125)
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Reviewed 30 December 2013

We have stayed at the Crewe Arms over a number of years at Christmas whilst visiting relatives. In the past it has always been a really good value place with very good pub grub. We stayed there just before Christmas and the standard of the hotel and restaurant have gone down. We were shown our room and it was clear that it had not been prepared, no soap/towels or coffee/tea etc. The staff started to bring these items in when I looked at the bed and the sheets had not been changed. Eventually we were shown to another room. The meal we had that night was very poor, some of our party had almost finished before others meals had arrived. The (very limited) vegetarian option was disgraceful. The restaurant had no bottles of red wine (!!!) and the hotel and restaurant could only take cash and not credit cards. We will not be returning to this hotel again.

Room Tip: Go somewhere else.
  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank GWCandMLC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 December 2013

we went for dinner the saturday before xmas as we'de seen the adverts in the dinners directory in the local paper. We got drinks at the bar and told the staff we had a table booked, he didn't say go thru when your ready or anything, he just ignored this fact, so after a while we went in the restraunt - no one else in there - it was a cold room, we looked at menu and waited- no one came, no sign of anyone working in the restraunt, after 30 mins the lad behind the bar that served us drinks came to see if anyone had taken the order,we told him we were leaving, he wasnt at all bothered, went somewhere else and had a great meal. There's no excuse for this lack of welcome and service,

  • Stayed: December 2013, travelled with friends
    • Value
    • Service
2  Thank Soo J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 December 2013 via mobile

Staff are lovely and excellent service. Had fab time over Christmas. And a lovely pleasant local pub with friendly atmosphere. Lovely and lively on a weekend with lots of fun and great atmosphere. It's well worth a visit any time of the year. Shall definitely return with plenty of more visits. Even brought the family. For a.nice pleasant. Time during the day and we have been very welcomed xx

Stayed: December 2013, travelled with friends
Thank Susan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 December 2013

Went in for a few pints on Christmas Eve, The bar service and the bar staff were excellent.

We were welcomed with a warm alcoholic punch, and stuck around for a while. The staff were very friendly. The whole hotel has improved 100% with the new management team.

We were so impressed we are now booking our 50th birthday party there.

Keep up all the good work!

  • Stayed: December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Jacob G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 December 2013 via mobile

When I appeared at the Crewe arms I was quite amazed at what I found, the staff welcomed me with open arms it made me feel very secure and also they helped me with booking rooms and meals with them, they mentioned that there was entertainment on a Friday and a Saturday so I thought I might Aswell see the outcome and to be honest I enjoyed it! They had DJ's on a Friday and a live band on Saturday. I then stayed one more night due to some errands that had to be attended to in the morning and the breakfast was very good I could choose out of a free continental or a full English breakfast which I didn't mind paying extra for, money well spent! I must say well done indeed. Keep up the good work guys I will defiantly keep in touch.

  • Stayed: December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Creweymaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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