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“2 Night Stopover”

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Novotel Survilliers
Ranked #1 of 1 Hotels in Survilliers
GreenLeadersBronze level
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408 reviews from our community

Traveller rating
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    40
    23
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
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English first
Devon, United Kingdom
Level Contributor
86 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 6 November 2013

We had tried the Mercure at St Witz on the other side of the Autoroute, but gave the Novotel a try this time. We were not dissapointed, even if it was a little more expensive.

We were needing a stop just before Paris, and this is the best we have tried so far. Good restaurant and friendly staff. Beware however that there is no lift, so if you have mobility problems get a ground floor room.

Room Tip: There are good sized grounds, so if you have a room facing in the direction of the Auroroute, it is...
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank happystaying
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laetitia_Lotram, Directeur général at Novotel Survilliers, responded to this review, 8 November 2013
Dear Customer,
Know that we have contributed to your satisfaction during your trip and the staff were able to accompany your stay, being at your disposal, is a joy.
We try to give each customer a sense of the word hotel and it seems that you have seen this desire to satisfy you.
We remain at your disposal for a future stay at Novotel Survilliers
Respectfully.
Laetitia Lotram
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 29 September 2013

We have stayed at this hotel several times over the years. At first it was friendly, and reasonably priced. Now they have attempted to pare the services to the bone whilst increasing the prices more than 100%.

We tried to eat dinner in the restaurant. There was a trio of staff at the entrance engaged in a private conversation. One of them eventually broke off to show us to a table, surrounded by other tables which had not been cleared. After about ten minutes we received menus, and then began the wait............After twenty minutes in a more or less deserted restaurant we got up and left.

At breakfast now you even have to make your own tea of coffee from the machine.

No longer good value.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laetitia_Lotram, Directeur général at Novotel Survilliers, responded to this review, 30 September 2013
Dear Customer,
Thank you for your comment and I'm sorry to hear that you did not keep a good memory of our institution.
It may be that in some mornings "rush" we are not up to par, but our teams are trained to take a failed delivery, and I hope they have taken into account your dissatisfaction.
Sorry this mishap.
We hope to see you again and catch our mistakes as we try to move in contact with feedback from our customers.
sincerely
Laetitia Lotram
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Survilliers hotels

Wakefield
Level Contributor
163 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 19 September 2013

Stayed here overnight with coach party on return from Bergerac.
Room clean and no complaints about that.
Poor staffing levels on the bar considering they were dealing with 2 coach parties.
Breakfast was poorly organised considering people were on a tight schedule to be on the coach in a limited time. The food was 10 minutes late being set out from the time given and then only came bit by bit. The problem was again due to staffing levels and the fact that they were having to deal with 2 coach parties.
This experience spoilt the feel of our holiday and I feel the hotel should not be booking in 2 coach groups if they are not prepared to put on adequate staffing levels.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Geoffs-Angels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laetitia_Lotram, Directeur général at Novotel Survilliers, responded to this review, 23 September 2013
Dear Customer,
Thank you for your comment and I'm sorry to hear that you did not keep a good memory of our institution.
It may be that in some evenings "rush" we are not up to par, but our teams are trained to take a failed delivery, and I hope they have taken into account your dissatisfaction.
In fact, the two groups should not happen at the same time but there was a concern on the road and the two groups came together.
One group did not dine there but he changed his mind at the last moment.
Sorry this mishap.
We hope to see you again and catch our mistakes as we try to move in contact with feedback from our customers.
sincerely
Laetitia Lotram
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
88 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 14 September 2013

On the plus side: very friendly and helpful staff. Nicely renovated bathroom. Cheap cab ride from Roissy Charles De Gaulle.
On the OK side: overall the hotel offers most of what you need, OK place to stay if you are not too demanding
On the minus side: with the exception of the bathrooms (actually I can only tell about my room...), the hotel is starting to look a little tired. Wifi was a HUGE problem: most of the time OK in the meeting room next to the lobby, but NOT OK in my room. I asked reception to reboot the system a number of times, to no avail. Very frustrating. Also, no iron and board in the rooms. They have 2 irons and boards available for the whole hotel. So, when they are being used, no way you'll iron the kinks!

As a whole, my recent impression with Novotels is that they need to catch up. By international standards, these hotels are starting to look a little old and do not provide the same level of satisfaction that they once did.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Luc V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laetitia_Lotram, Directeur général at Novotel Survilliers, responded to this review, 16 September 2013
Dear Customer,
Know that we have contributed to your satisfaction during your trip and the staff were able to accompany your stay, being at your disposal, is a joy.
We try to give each customer a sense of the word hotel and it seems that you have seen this desire to satisfy you.
Sorry for the wifi it was disturbe at this time
We remain at your disposal for a future stay at Novotel Survilliers
Respectfully.
Laetitia Lotram
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derby, United Kingdom
1 review
Reviewed 12 September 2013

Great stop off just off the A1. Easy to find, friendly staff. Restaurants/fast food easily available locally. Thought the food and drink at the hotel was a little overpriced but plenty of other options.
Friendly staff and a very comfy bed. Would definately use again

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Maria F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laetitia_Lotram, Directeur général at Novotel Survilliers, responded to this review, 16 September 2013
Dear Customer,
Know that we have contributed to your satisfaction during your trip and the staff were able to accompany your stay, being at your disposal, is a joy.
We try to give each customer a sense of the word hotel and it seems that you have seen this desire to satisfy you.
We remain at your disposal for a future stay at Novotel Survilliers
Respectfully.
Laetitia Lotram
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Survilliers

Property: Novotel Survilliers
Address: Autoroute A1-D16 | Le Poirier Vert, 95470 Survilliers, France
Region: France > Ile-de-France > Val-d'Oise > Survilliers
Amenities:
Bar / Lounge Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Survilliers
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Survilliers 4*
Number of rooms: 79
Official Description (provided by the hotel):
The Novotel Survilliers, located 25 km north of Paris via the highway between Paris and Lille, 10 min from the exhibition centres at Villepinte and Le Bourget, 15 km from Roissy CDG Airport and 5 km from the Parc Asterix theme park, offers 79 Novation rooms. For your meetings, the hotel features 200 sqm of modular meeting rooms with natural light. The Novotel Cafe restaurant with a terrace open during the warmer months invites you to enjoy contemporary cuisine. Pool and free parking for guests. ... more   less 
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Also Known As:
Novotel Ile-De-France
Survilliers Novotel

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