We have been to this resort before for a dinner in their lovely dining room and thought what a great place to celebrate my husbands surprise 65th birthday. I had called and made a reservation three weeks earlier and asked if they could bake a birthday cake at their facility for a party of six. Was told they were be happy to do this for me. I had called the morning of the birthday just to check if the cake was done and was assured it had been taken care of and ready for the evening. Our guests arrived and we had a lovely dinner and our waiter Dennis was wonderful and very attentive. We had asked the entertainer Adrien who was singing that evening if he could sing happy birthday when the cake was presented, which he did. The cake was presented and beautifully decorated however it was all for show. The cake was awful.....the cake itself was dried out like cardboard. We called Dennis the waiter to taste it himself. He immediately removed it and apologized.. I was so embarrassed not only for spoiling the night for my husband on such a special day but for our guests..no one from the kitchen came to speak to. We just sat there stunned. No sorry, we apologize..nothing. I called the manager the next day and she assured me that she would contact me after speaking to the chef and the waiter later that day. Well I have not heard from anyone. Absolutely disgusting way to treat customers who will now never return to our resort for either a stay or a meal. You should be ashamed of your customer service....
- Official Description (provided by the hotel):
- A boutique all one bedroom suite waterfront hotel. Fine amenities compliment our upscale furnishings and fine linens. Some suites have hospitality kitchens to prepare light lunches. Spa on site. Piano bar. From rain forest shower head to superior personalized service we look forward to entertaining you and yours. Free Wifi. 1-1/4 hr. from 401 off 400. Easy off highway. Perfect for Corporate events, wedding,private parties,families, and couples. ... more less
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- Also Known As:
- Rawley Hotel Port Severn
- Rawley Hotel Muskoka
- Rawley Resort Port Severn, Canada - Ontario