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“10th wedding anniversay and renewal of vowes”
Review of Hlosi Game Lodge

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Hlosi Game Lodge
Certificate of Excellence
Port Elizabeth, South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“10th wedding anniversay and renewal of vowes”
Reviewed 30 January 2013

Renewing your wedding vows on your anniversary would be significant to just about any couple wanting to do it all again. We were blown away by the attention to detail that was shown throughout our experience.

No matter how hard you try to plan everything in detail and based on previous years weather pattern. You would think that in January the chance of rain is slim to nothing at all. Until the dawn of your day arrived and the clouds roll in alongside the slither of sun rays trying desperately to shine.

Hlosi staff and management were brilliant. The lodge became the chapel followed by a game drive to the site we were going to originally but then landed up releasing pigeons at that site instead which then just set the tone for the rest of the day. The game drive was magical producing incredible visuals of our most treasured rhino. On returning to the lodge the most beautiful dining area was prepared that was suitable for any celebration.

Our 4 courses came out quietly and quickly with little distraction and noise. I can’t begin to try and do justice on paper compared to the joy and satisfaction our 30 guests experienced and have since then not stopped talking about this occasion.

Mother Nature gave us the threatening thunder clouds and Hlosi staff produced the sun, moon and stars.

Thank you thank you thank you - Arlene & Younis Aldawaimeh

  • Stayed January 2013, travelled with friends
    • Service
Helpful?
1 Thank Arlene A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
100roaringlions, Owner at Hlosi Game Lodge, responded to this review, 9 October 2013
Arlene & Younis, it was a privilege to be a part of your renewal of vows. Thank you for entrusting us with your special day and for bringing all your love into the lodge. We look forward to sharing in the next ten years with you both. Best wishes from all of us at Lion Roars
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311 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Service
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (49)
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English first
Reading, United Kingdom
Level Contributor
153 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
Reviewed 9 January 2013

We stayed at Hlosi for three nights shortly after Christmas, with our two children aged 7 and 4.

Hlosi is located in the Amakhala private game reserve, so a few comments about that first. It is exactly what it says, a large game reserve, not a large national park like Kruger, Masai Mara, Tsavo etc. As a first safari experience, particularly for children, it's great - you are guaranteed to see most of the things you want to and it's non-malarial. If, however, you've been on safari elsewhere there may be an underlying feeling that you're in a very large safari park. This is particularly the case for the lions - they only have two (one male + one sterilised female) and these are in a separate fenced area to the main park. This isn't meant to be critical, just a statement of the facts - our children really enjoyed the game drives and our ranger from the Hlosi lodge was good.

Unfortunately, it's difficult not to be critical of a number of aspects of the Hlosi Lodge itself. We stayed in a family room (room 5), which was spacious, and well appointed. The main lodge building itself is very nice too. However, quite a number of aspects did not come up to the supposedly "5 star" standard that they portray on their website.

1)The water pressure in the room was very low. Therefore the beautifully photographed outside jacuzzi bath and outdoor shower didn't work. It was obvious that the manager knew this when showing us round and that it is a long-term state of affairs (I now note reviews from Sept and July 2012 which mention this point too).

2) On one day we had no water at all in the room, to the extent that the toilet wouldn't flush. It was fixed in the afternoon, but we'd proactively had to ask to use another room's shower etc - it wasn't offered.

3) The swimming pool was disgusting. It was covered in debris, had scum on top, and "slimy" sides. Apparently the pump failed in November due to a flood - they're waiting for an insurance payout and are "throwing some chlorine in every few days". Some half hearted "we'll try to do something tomorrow" comments were made, but of course that didn't happen.

4) The website proudly highlights their kids activity programme ( "cooking pizza", "walking safari" etc). All conspicuous by it's absence. The default was a DVD. It picked up a bit when we said we expected more, but it was miles away from the advertised programme.

5) The food was very, very, average. Nowhere near 5 star.

We raised some of the above points with the "manager" - who said he'd "heard it all before numerous times", and just about mumbled a "sorry". He actually walked away from us mid-discussion and from his point of view the matter was clearly closed. When he realised the next day that we would quote him on having "heard it all before" he had the cheek to lie and say that "he would never use those words".

All of the above feedback has been given directly to the lodge management, so this review should come as no surprise to them.

This lodge isn't cheap and we found it to be poor value for money. We cannot recommend it and suggest you look elsewhere........

Room Tip: Try a different lodge!
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  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
16 Thank Oriel100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
100roaringlions, Owner at Hlosi Game Lodge, responded to this review, 16 January 2013
Thanks for taking the time to give us balanced feedback. We appreciate your compliments on the room, the lodge and your ranger. And although it's tough reading, we appreciate you letting us know about the things we didn't get right, so that we can sort them out as quickly as possible. I'm so sorry about the water issue in your room: we are in a constant battle of wits with the elephant herd on the reserve, who love nothing more than to dig up the main pipes from the reservoir and have a big glorious mud bath in their self-made water hole. In this case they did a really great job and were having a ball, and it took quite a few hours to repair. You're right, you should have been offered alternative arrangements immediately. In fact, I think our biggest failure all round was on the poor response to the issues you experienced. This is not what we're about, and we sincerely apologise for this, and for the fact that we didn't create the experience we wanted to for you. We had a meeting on site today to discuss the issues you raised and are dealing with them as a matter of urgency. Best wishes, the Bailey family and the Hlosi team.
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Duisburg
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 December 2012

We enjoyed 3 days/2 nights at Hlosi Lodge, a beautiful place inside and outdoor. The food is excellent, the service very good. You feel very wellcome and at home. The main building and the houses for couples and families are spacious and nicely furnished. No fence restrains the animals from walking along the terrace. Hlosi Lodge may have a wonderful surprise for you! We had it!
We came from Botswana where we enjoyed an extensive safari. We were happy to see in Amakhala those animals we missed there: Rhinos, Eland antilopes, Oryx antilopes and first of all cheetahs (hlosi). Ranger Simon found them for us and many, many others more.

Room Tip: As couple choose the separate house at the standpost.
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  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank mona_now
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
100roaringlions, Owner at Hlosi Game Lodge, responded to this review, 16 January 2013
What a lovely Christmas present for us to get your great review - thank you for staying with us and for taking the time to give us such lovely feedback. We really appreciate it. Yes, the unfenced camp makes for some incredible experiences, especially during the heat of December when many animals come to drink at the camp waterholes. We're particularly happy that you had good cheetah sightings: the cheetahs have a special place in our hearts! Best wishes to you for the new year and for many good future journeys, from the Bailey family and the Hlosi team.
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Zurich, Switzerland
1 review
Reviewed 19 December 2012

Comfortable lodge, very nice and friendly staff and during our 2 nights stay we saw them all: rhino, giraffe, buffalo, elefants, lions and many many more! Unforgettable experience! Very nice food, everything just positive!

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eliane F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
100roaringlions, Owner at Hlosi Game Lodge, responded to this review, 16 January 2013
Ah, what a great review - good to hear that the Amakhala delivered its full lovely game experience for you. Thanks for choosing Hlosi, and for all your positive energy: it was lovely to have you stay with us. Hope the rest of your holiday was wonderful, and that we may be lucky enough to welcome you back someday. Best wishes from the Bailey family and the Hlosi team.
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Port Elizabeth, South Africa
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 13 December 2012

I have been to Amakhala several times before but had never stayed in the reserve before. I was amazed at the warm, friendly hospitality of the staff. The food was superb, the rooms clean, beds incredibly comfortable and I loved the outdoor shower.

The guide, Andre, was brilliant, friendly, engaged with all the clients and really went the extra mile to ensure we were comfortable and were thoroughly enjoying ourselves. I can highly recommend Hlsoi Game Lodge as a wonderful place to stay.

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CraigDuffield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
100roaringlions, Owner at Hlosi Game Lodge, responded to this review, 16 January 2013
So great that you were able to stay this time, and thanks for choosing Hlosi! We loved your review - friendly warm hospitality is exactly what we hope and work to achieve, so it means a lot to hear about your experiences here. Thank you for taking the trouble to give us a review, and for your recommendation. It's made our day! Best wishes from us all at Hlosi.
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UK
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 27 November 2012

We thoroughly enjoyed our stay at Hlosi. The food was good, nice relaxed atmosphere, well organised meals fitting in with the game drives. We had a superb guide in Deanne who was enthusiastic, had a very good knowledge of the animals and birds and she was interested in passing this on to us. There are no fences round Hlosi so you never know what you might see outside your window - zebra and warthogs in our case. Our sightings were amazing and we now have many happy memories, and photographs, to enjoy. A wonderful three nights.

Room Tip: We had room number one which was on its own, just how we like it.
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  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank familylott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
100roaringlions, Owner at Hlosi Game Lodge, responded to this review, 16 January 2013
Ah, a three night stay is just perfect - you really get to feel the atmosphere of the camp as well as the reserve. Thanks for choosing Hlosi, and for taking the time to give us such lovely feedback. It means a great deal to the team: we're always trying to get better at what we do, and hearing about the things we get right is just as important as hearing about things we don't get right. So thanks a million, here's to those great memories, and we hope we can welcome you back someday. Best wishes from the Bailey family and the Hlosi team.
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Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 November 2012

We went on a day's outing to Hlosi with business friends. The welcome we received and the enthusiasm of the staff was exemplary - nothing was too much trouble. Although the weather was not ideal, it did not detract in any respect from the pleasure of the game drive, which was followed by a boat trip with wonderful birdlife along the river banks. This was followed by an outdoor meal in a boma with excellent food and a superb array of local wines - and once again the service of the staff was outstanding. A memorable occasion which bears testimony to the dedication of the staff to provide guests with a top drawer bush experience.

Stayed November 2012, travelled on business
Helpful?
Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
100roaringlions, Owner at Hlosi Game Lodge, responded to this review, 16 January 2013
Thanks for being with us, and thanks for such a lovely review. It's so good for the whole team to hear when we get it right, and we really appreciate your feedback. Experiences and feedback like yours are what we get up every day for, and we hope we can welcome you back sometime soon. Best wishes from all of us at Hlosi.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hlosi Game Lodge

Property: Hlosi Game Lodge
Address: R342 Landman Road | Off N2, between Port Elizabeth and Grahamstown, Amakhala Game Reserve 6070, South Africa
Region: South Africa > Eastern Cape > Amakhala Game Reserve
Amenities:
Bar / Lounge Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #4 of 7 Speciality Lodging in Amakhala Game Reserve
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Hlosi Game Lodge 4*
Number of rooms: 14
Official Description (provided by the hotel):
Hlosi Game Lodge Offers 4-Star Family-Friendly Safari Trips In The 7 500 ha Malaria-Free Amakhala Game Reserve, Eastern Cape South Africa. Hlosi Game Lodge is a small 6-room game lodge in Addo, near the city of Port Elizabeth offering rich wild life game-viewing and luxurious game lodge accommodation for the whole family. Our six suites lie along a gentle curve of hill above a river plain, and offer wide-open views from your private deck. The main lodge includes elegant lounge and dining areas, and a hard-to-leave bar overlooking the swimming pool and waterhole. With only six suites, Hlosi offers a unique, intimate safari trip with personal game viewing experiences. We're privileged to be able to share our love for conservation, food and life with you. Our four double suites and two 2-roomed family suites may also be booked exclusively as an intimate venue for small team-building events, conferences and weddings. ... more   less 
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