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“Very poor customer serivce”
Review of Margao Residency

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Margao Residency
Ranked #11 of 21 Margao B&B and Inns
Reviewed 4 April 2014

I spent 1 night here with my family. I found Hotel location is ok not great.
Rooms are in bad conditions. No internet.
But biggest concern is Customer service by people here. One Rest. located inside Hotel is expensive considering its food, service, overall.
Very few people found who understand what is Customer Service is.

My first and probably last visit to GOA as I found people here are more happy to serve overseas tourist than local.

I don't suggest this hotel unless you dont have any other option.

Room Tip: Take higher floor / back side to avoid noise
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  • Stayed: February 2014, travelled with family
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3  Thank ManieshPotdaar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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16 - 22 of 37 reviews

Reviewed 25 February 2014

The lady at the desk when we checked in waved all other local guests in the cue to go ahead of us and ignored us for around 15 mins then we had to fill out a ton of paper work. There was a strong smell of urine on the walk way to the lift, the room was of reasonable size but had filthy walls and floor. In fact a short walk round the room would leave you with black soles! The towels were a dirty shade of coffee and the pillows had hard crusty corners. the tv didn't work and my partner and I woke up with several itchy bites on our legs, arms and torsos. Upon further inspection of the sheets we found fresh blood spots and several swollen bed bugs that were full to the point of bursting with blood.
We sat at the restaurant upstairs for what felt like an age and never got served....at all. Probably a godsend as the kitchen looked pretty horrendous!

Room Tip: Book elsewhere. Even if it's just an over night stop to catch a train.
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  • Stayed: February 2014, travelled as a couple
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2  Thank Leighleigh269
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 January 2014

This hotel is average in all its means.

Rooms are bit small and look old in make, TV is small. On Website they mention that they will provide breakfast for all rooms booked above Rs 1500 but they will not tell you catch on that. Catch is they will provide you breakfast free only if you book Suite room, their 1500 means, 1500 exclusive of tax. If your room cost is > 1500 but it includes tax you will not get breakfast, we got fooled by this one.

There are taxi drivers outside hotel so you will get taxi service.

Taxi drivers can get you rental car or bike and best is Petrol Pump is only 100 - 200 meters away so no need to purchase Petrol at huge amount from roadside vendors. There is no parking near hotel so parking needs to be outside on road and let me tell you road is damn busy unless you are coming to park at 12:00 am but in season that is also not guaranteed that parking is available or not.

there is pastry shop closer to hotel which is good.

Hotel food is not that great but okay, staff was helpful and provided everything we needed. Hotel was clean and tidy not like other govt hotels.

Market is nearby so transportation and shopping is easy, you will get Auto like 100 meters from hotel,COLVA beach is 6 kms far.

Bed is bit hard for sleep, so not suitable for kids at all. Do not come unless you get any other hotel.

Room Tip: all rooms are same, above floors have access to lift.
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  • Stayed: January 2014, travelled with friends
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1  Thank rahul2755
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 January 2014

We stayed in the hotel from 22 Dec to 24 Dec 2013. The hotel is laocated in the heart of Margao city. The hotel was better than expectations. It is well maintained and reasonably clean unlike govt owned hotels. The hotel has reasonably spacious rooms. The bathrooms require little upgrade. Also the hotel has a restaurant which serves tasty food. Good hotel at lowest price

Room Tip: all rooms are ok
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  • Stayed: December 2013, travelled as a couple
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1  Thank Vikas S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2013

No warm welcome. Response of staff very slow. Very poor in information.restorent is within hotel & good food, good staff. Goa tour operation is from hotel so very convenient. Market is near by so shopping is very easy.

  • Stayed: November 2013
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4  Thank rakeshgrmc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 November 2013

We booked the hotel through Goa tourism website at Rs 1570 per day for AC rooms. We were family of six so we booked three rooms. I suggest it is better to opt for extra pax which is only at 20% more as rooms are big. The hotel is near railways station appx 5 kms and the taxi takes Rs 150 from madgoa station. The hotel is 9 kms from Colva beach which is nearest to hotel. Do not stay in this hotel if you are planning for holiday trip. Stay only at resorts near beach and Colva residency is the right choice as it is just above the beach which has a beautiful environment. The rooms of this hotel is poorly maintained however at this cost this is OK. The restaurant is average and we were good with the food taste but very slow in serving. We also took a car on self drive from Sebi who is just opposite to the hotel at corner of the municipal building. Very less staff for room service. Be ready for a rock hard bed and damp walls. Pls also note the snap in this website is that of municipal building and not the hotel. There is no dedicated car parking so be ready for a search if you hire a self car.

Room Tip: Go for a AC room.
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  • Stayed: November 2013, travelled with family
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2  Thank Bubunroy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 October 2013

Margao residency is right in the heart of the town. Lounghinous is just across the street and other restaurants are very close by. The tariff is very reasonable (Rs 1200/-) considering the location & food. Food was awesome. Service was good. The rooms look outdated with the upholstery but dont expect much as you are paying peanuts. Parking of 4 wheelers is a problem during daytime so you may have to park the vehicle behind the hotel. Taxis are available just outside the hotel. Rickshaw & bike pilots are nearby.

Room Tip: Front facing rooms have a view of the MMC building.
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  • Stayed: September 2013, travelled as a couple
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1  Thank Capt_Ajit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Margao Residency

Address: Near Municipal Council Building | opposite Margao Municipal Council, Margao 403601, India
Region: India > Goa > South Goa District > Margao
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Room Service Airport Transportation
Hotel Style:
Ranked #11 of 21 B&Bs / Inns in Margao
Price Range: £14 - £22 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Margao Residency 2.5*
Number of rooms: 71
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Also Known As:
Margao Residency Goa

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