With the positives comments of Cham's house , we totally 5 persons had chosen it for our 2 nights accommodation. However , we had experienced a bad stay as below.
1, Long check-in : we had waited for at least 15 mins, one more ,we needed 3 rooms (2 king bed and 1 twin )for our stay , the girl who led us to the room had no ideas which is twin or king but just ask us to see while she opened the door, so weird?
2, No telephone in the hotel room ! Rediculous ！
3, Crazy charge : After the checkin at about 4:30pm ,we planned rent motor bikes and heading to a near by beach for seafood which will take around 20 mins , and the hotel told us that it is too dangerous to drive as it is nearly sunset, and we asked for another way to go , Cham's suggested to rent a car and charged us 2800 THB for a round trip, what a reasonable price? Charge us 2800THB with totally 40 mins trip? We had finally rent a car through a snorkeling trip company ,they offered us 600THB, may I know if Cham's robs ?
4, BBQ dinner : 1200 THB person , the seafood is just .... Just .... BAD , the shrimps and crabs had been frozen for 1 month ? Not fresh at all. But the dessert is Good !
5, The beach : extremely Dirty , rubbish everywhere , hardly believe a 5 star hotel 's beach can be like this , even Siam beach resort near by (3 star) is even better!
6, No Wifi: On the day we checking , we had no WIFI , we did called and no one come to fix it, then on the next day after we back from snorkeling trip and we report to the reception again , and the reply is , it is connected , pls try again. OK , we did try , but it doesnt work, we are asked to use the public WIFI in the lounge. we insist to use the wifi in the room , the staff come and doesnt really check! Just showed us his phone is connecting and claim the WIfi is work and gone even we showed him our iphine doesnt work with the WIFI.....finally I called again and they come again, finally they told me there r connection problem with the IPhone.
7.No refill ： one of the room has no bath gel and towel refill， the outdoor bath is dirty .
May i know if the friendly German Manager who was mentioned in trip advisor is on holiday？
Honestly speaking ，we are very disaapointed regarding this stay .
One very warm service had been provided by Chams: my slipper is broken and they are so friendly that they fixed or for me .
- Official Description (provided by the hotel):
- Cham's House is a serene resort in Koh Kood. This 4.5 Star-resort owns a private white sandy beach. The resort is composed of a hotel wing, and private villas with or without private pool. ... more less
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