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“Pleasant experience at Surabi”
Review of Hotel Surabi

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Hotel Surabi
Ranked #7 of 14 Hotels in Vellore
Bengaluru, India
Level Contributor
57 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
“Pleasant experience at Surabi”
Reviewed 31 December 2011

After reading the reviews I was skeptical of Surabi but was pleasantly surprised by experiencing their hospitality, first hand. Right from the Reception desk experience to the allocation of Room, the Service was super quick and efficient. The Food served at their 2 Restaurants is good but not excellent. However after sumptuous meals I always found the Bill value much lower than what I had planned for. I did not see anyone demanding tips as mentioned by some guests. One golden rule, that I always follow, is to tip the staff frequently after each act of good service and not wait for check out time to handover the tips. This has worked wonders for me. The Golden temple is just 5-6 kms from the Hotel, which is conveniently located in the heart of Vellore city. The Deluxe room was spacious enough for 3 ; well maintained ; clean bathroom ; the Air Conditioning was very efficient. The Hotel also provides good car parking space within the premises. I must say Surabi offers great Value for Money and hope they maintain the same level of service quality for years to come.

Room Tip: Book well in advance and there is no need to pay an advance amount. The Reception service is great.
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  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank arvind_foodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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68 reviews from our community

Traveller rating
    10
    17
    29
    10
    2
See reviews for
27
3
5
22
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Toronto, Canada
Level Contributor
76 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 18 September 2011

The hotel is no frills and does not promise any great service. There can be great inconsistency in service and food. They do not provide complementary bottled water. A simple request for plate and salt took well over 50 minutes. The staff expects tips and makes it pretty clear. The rooms are pretty big and bathrooms are OK- depending on your expectations. A/C does not work well in a few rooms (I changed two rooms). Breakfast is usually pretty spartan. They could not provide a decent Omelet.The food ordered on the next day however, was good.cable TV does not provide either quality or quantity. There is no Internet connection in the rooms.

Room Tip: Ask for rooms with working A/C
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  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank dipankar77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 August 2011

we stayed one night on 28 July 2011. When we checked out in the morning, we were told by the lady at the reception (her name is Deepa) that we have to pay an extra 300 rupees for tips, although we had already tipped every one from the room service and restaurant personnel. She will not issue a recipt for the tips. Also she did not have change to return the balance amount and she did not return the balance 100 rupees as well. The hotel management should do something about their staff, who rip-off the customers.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Traveller1154913
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
los angeles, ca
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 25 July 2011

We moved to this hotel after an awful experience elsewhere in Vellore. Te staff was very eager to serve and was the very best part of this hotel. We were able to change rooms after our second night there, as we were given a room that lacked a window. The bathrooms were very, very old with corroded fixtures and tattered shower curtains. The rooms were clean but had an odd smell. Our a/c stopped working on our last night there. For a small town in India, I guess this hotel was better than some but is not near the standards for an international traveler.

  • Stayed July 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank CaProfessor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Vellore hotels

Chennai (Madras), India
2 reviews
Reviewed 1 July 2011

Had to go to Vellore for attending a friend's marriage. After much searching in the net, read the reviews and selected Hotel Surabi International. Hotel is decent, located on Anna Salai, one of the main areas in Vellore. Took a double bed AC room for one day. Room was good enough for the price. In the morning, we woke up late and found that the complimentary breakfast time is over. But they gave us dosa and coffee on a chargeable basis. Would have appreciated if they had given it as compliment. Did not try their non-veg restaurant. Room service was prompt, but people were expecting to be tipped. Overall a decent place to stay.

  • Stayed June 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank mail_for_aravind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cuddalore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 February 2010

In my opinion this is the best hotel in Vellore. Food is very nice. Dont Forget Tandoori Chicken. It is very nice and Tasty. Had a satisfying stay for 2 days.

  • Liked — Food
  • Disliked — Cost
  • Stayed August 2009, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank sfaisalpeer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chennai
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 January 2010

Vellore is becoming more famous these days because of the golden temple, Vellore institute of techology and CMC, one of the world's best hospitals. I had a chance to visit vellore sometime back in 2008 for business purpose and my company had booked my stay @ Surabhi for a night, as we had a seminar in the same hotel.

Surabhi is a decent hotel with all facilities. The tariffs are normal and not too expensive. they have a 24 hour check in/out, which is again advantageous. They do provide complimentary breakfast during the stay and the food, though not the best is acceptable.

You have a number of facilities like 24 hours coffee shop, travel desk.. doctor on call.. etc.. etc.. One disadvantage was that they do not have wi-fi enabled. But they do have internet parlours for browsing. But providing wi-fi options will provide a better customer experience especially for businessmen.

Room service was good and they respond immediately. Food as said earlier was not too delicious. But was acceptable. Overall. it was worth for the tariff they charge.

  • Stayed September 2009, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Ashu_86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Surabi

Property: Hotel Surabi
Address: No.33 Officer's Line, Vellore 632001, India
Region: India > Tamil Nadu > Vellore District > Vellore
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Room Service
Hotel Style:
Ranked #7 of 14 Hotels in Vellore
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Surabi 3*
Number of rooms: 45

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