We made a last minute booking to go to an apartment at Grand Mercure Twin Waters Apartments so were pleasantly surprised with our apartment when we actually got into it.
Unfortunately we received the worst check in service we have ever experienced. On arrival just after 2.00pm, which was the time we had advised on booking we were told our apartment wasn't ready. We were told to come back in half an hour so we went away and got a few provisions. On return we were again told it wasn't ready and to come back again so had to request our cold grocery items were put in the refrigerator. It was close to 4.00pm when we finally got in so I would be wary of this when booking again. When this is the only experience you tend to have with the management it's very disappointing when it is so pathetic.
When we finally got into our apartment we were pleased to find it very spacious and well appointed. We are a family with 2 sons 16 and 13 and found the apartment to be perfect. Although a fair walk from the Resort we still enjoyed the flexibility of being able to use the resort facilities as well as our own private pool outside the building. Our apartment was well equipped with everything needed kitchen wise and also included about 20 dvd's as a bonus. Our apartment didn't have a view but had a nice outlook into the gardens and so was very private. Overall a great place to stay.
- Official Description (provided by the hotel):
- The Sebel Twin Waters is a collection of 1, 2, 3 and 4 bedroom self-contained Apartments and Beach Houses, situated in an exclusive gated precinct, bordered by the Mudjimba patrolled surf beach, the Maroochy River and a private man-made lagoon full of activities like paddle skis, catamarans water trampoline & a inflatable water park charges apply. ... more less
- Reservation Options:
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- Also Known As:
- Grand Mercure North Shore Twin Waters Apartments Hotel Mudjimba
- The Sebel Twin Waters Mudjimba, Sunshine Coast, Australia