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“After renovation, still need to improve the overall experience”

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Fiesta Inn Monterrey Valle
GreenLeadersGold level
Reviewed 17 May 2014

Probably location is the best characteristic of this hotel, although there are plenty of hotel options in the same area.

I have stayed for a 3 days in a business trip, which implies I do not need too much - a clean and comfortable room, a friendly and competent service staff, room service, internet access, gym and location.

My room - most important criteria - was clean and relative well equipped (but the iron), although the elevator (only one working by the time I stayed there, but it didn't impact much) and the hallway give you a bad impression before reaching your room.

Overall, this hotel fulfill most of those criteria, but service - they were friendly but kind of sloppy - resulting in a relative poor experience - breakfast, check-out.

Yes, as written by other travelers, hotel was renovated. Lobby, restaurant, bar, all look new and nice, but still need to improve the overall experience.

I am sure, for vacation I won't be stay here and I am afraid I won't stay here again for business neither.

  • Stayed: May 2014, travelled on business
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Thank BRATraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel Angel C, Manager at Fiesta Inn Monterrey Valle, responded to this reviewResponded 31 July 2014
Google Translation

Gracias por darnos su opinión, tanto un servidor como todo mi equipo de trabajo estamos comprometidos a servirte cada vez mejor, por esa razón aprecio mucho tu retroalimentación y tu tiempo, gracias!

Thanks for your comments; all the Fiesta Inn Monterrey Valle Staff and myself are committed to serve you better and better, I appreciate your feedback and your time, Thanks alot!

Miguel Angel Cedeño H.
Gerente General / General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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29 - 35 of 427 reviews

Reviewed 21 December 2013 via mobile

The price is way to expensive for the quality and service, we had to move 3 times because the rooms were not in good condition; the restroom was not working, the other 2 rooms had an extremely loud noise making it imposible to sleep, we had to change again at 4am. This hotel is like a motel 6 with the price of the OMNI..

Stayed: December 2013, travelled with family
1  Thank Cristina G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2013

Glad to find out they reopen this hotel after several months of renovation, location is great, the hotel has new rooms, linens and equimpemt as well as a new lobby with a nice restaurant, bar and lounge areas, they did a nice job.
All personnel delivered great service, free wifi and gym, totally recommend it.

Stayed: October 2013, travelled on business
Thank MEM22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 March 2013

We stayed at the Fiesta Inn Valle because we had coupons for a free second night.
Upon arrival at the hotel, we were satisfied with the location and proximity to restaurants and other important points of interest, but our happy thoughts ended when we went into our rooms…. The hotel may have been a great property fifteen years ago, but unfortunately, not much has been refreshed since then.
The A/C was particularly troubling… The small wall units are old and noisy, they do not have a working thermostat, so I had to adjust the settings manually a few times every night…. As you can imagine, the weather in Monterrey is very warm, so even in February, doing away with the A/C was impossible… I tried opening the windows, but the warm air (even at night) compounded by the noisy highway below (I was in the highest floor) made it even more uncomfortable for sleeping.
The staff is friendly, but not incredibly efficient. Service in the restaurant was slow and the reception didn’t impress me either….
Even at a low rate, this hotel is not a good choice for anyone that wants to rest….

Room Tip: Go for the rooms that face the back of the hotel (away from Av. Lazaro Cardenas...) the noise should...
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  • Stayed: February 2013, travelled on business
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Thank eli_puszkar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 November 2011

When you get out of the elevator you can immediately smell the old carpet. Room is not very clean and I even saw a cockroach. A/C is from the 90's very loud, you can't sleep with that noise.
The worst is not that. One night at 5:30 am 3 drunk ladies got into the room, because they gave them the key to my room. I had to push them out myself.

Room Tip: Choose the highest floor possible.
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  • Stayed: October 2011, travelled on business
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Thank memechuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2010

I stayed 3 nigths on this hotel and was a very nice one. The hotel is located over Lazaro Cardenas which is on of the main streets in San Pedro. Room was clean, spacious and at my second night i recieved an upgrade to a Jr suite which only difference was a small living room and a second tv. The service at check in was great and fast, after a long trip it only took them 5 min to take me to my room. Breakfast buffet was included on the rate which wasn't good at all, all was served cold and tasted horrible i recommend you to eat someplace else.The A/C in the living room never cooled though i did not report it since i seldom used the living room :) Gym is functional and ok, pool is small but guess is ok for a business hotel. They've got free wireless internet and beds are very confortable,just stay away from the restaurant.

  • Stayed: March 2010, travelled on business
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2  Thank Aussieboy29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 days ago
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  • Stayed: January 2018, travelled on business
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Thank arturob321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fiesta Inn Monterrey Valle

Address: Av Lazaro Cardenas 327, San Pedro Garza Garcia, Monterrey 66269, Mexico
Phone Number:
Region: Mexico > Northern Mexico > Nuevo Leon > Monterrey > San Pedro Garza Garcia
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Wheelchair access
Hotel Style:
#1 Green Hotel in San Pedro Garza Garcia
#2 Business Hotel in San Pedro Garza Garcia
Price Range: £52 - £107 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Fiesta Inn Monterrey Valle 3.5*
Number of rooms: 177
Reservation Options:
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Also Known As:
Fiesta Inn Monterrey Valle Hotel San Pedro Garza Garcia
Fiesta Inn Monterrey Valle San Pedro Garza Garcia, Mexico - Nuevo Leon

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