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“Very good”

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Holiday Inn Express Liverpool-Knowsley
Ranked #3 of 4 Hotels in Knowsley
Reviewed 19 November 2013

My girlfriend and I stayed here one night and I have to say I was impressed with the room itself and a good size with a good size bathroom,we went for breakfast the next morn early and was quiet in breakfast lounge,we helped ourself to hot drink and fried breakfast,a reasonable choice of things available including cereal,fruit,toast or fry up,very clean looking place,staff were helpful and smoking area outside.I would definitely stay again but if I had one gripe with this holiday inn,I'd say it's the location and not any fast food outlets or much to do near to where it's situated but otherwise a very good standard place to stay

  • Stayed: November 2013
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Thank poshlad40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
susanexhi, Guest Relations Manager at Holiday Inn Express Liverpool-Knowsley, responded to this reviewResponded 21 November 2013

Dear Poshlad40

Thank you so much for your comments. We really appreciate your kind words and I will pass your comments onto our staff.
If you do stay here again please come and see a member of staff who will be happy to give you information on things to do within the local area.

Yours Sincerely,

Kelley Emery

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261 - 267 of 407 reviews

Reviewed 13 November 2013 via mobile

Not a very wide choice for a main meal and not very big servings ( I had to have two!!) service what you expect in thus country so average. Asked fir a wake up call but didn't get it. Room was warm and bed was comfortable but I will try to find accommodation else where if I need to visit Liverpool again.

Stayed: November 2013, travelled on business
Thank Marc1243
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
susanexhi, Guest Relations Manager at Holiday Inn Express Liverpool-Knowsley, responded to this reviewResponded 14 November 2013

Dear Mark123,
I am sorry to hear you did not enjoy your stay with us. With regards to our in house menu we are very limited to what we can do with being an Express By Holiday Inn. However we do have delivery menus also if our menu is not to your liking.
We hope you will give our hotel a second chance as we do have a new in house menu and we hope to welcome you back soon.

Yours Sincerely,

Kelley Emery

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Reviewed 31 October 2013

I stayed as part of a Newmarket trip. The dining room was far too small for our party and there was nowhere to eat the evening meal which itself was a disaster-the dining area could be extended by making it longer quite easily. Otherwise, do not accept coach parties. Breakfast was better and the room was excellent.

Room Tip: All rooms are quite smilar but quiter higher up
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  • Stayed: October 2013, travelled solo
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Thank owen96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
susanexhi, Guest Relations Manager at Holiday Inn Express Liverpool-Knowsley, responded to this reviewResponded 3 November 2013

Dear Owen96,
Our team at the hotel are very disappointed that you did not enjoy your recent stay with us. We have had many groups like yourself stay with us who have never had a problem. We unfortunately cannot extend our dining area and we are sorry you did not enjoy your evening meal.
Many thanks for your feedback

Yours
Kelley Emery

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Reviewed 22 October 2013

book this hotel for the weekend has i was coming to watch everton play and usually
we go home after the match but wanted to see my other who lives about 10 minutes away from the hotel so glad i did the hotel staff are brilliant the rooms where clean and spacious
the breakfast in the morning was really tasty and enjoyable
if we decide to stay over again instead of going home after the match then i would stay here all the time if i had one fault with the hotel it would be that they only serve evening meals monday to friday but then again we order out and that was fine
once again many thanks to the staff on reception your the real stars of the hotel

  • Stayed: October 2013, travelled with family
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1  Thank joanne d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
susanexhi, Guest Relations Manager at Holiday Inn Express Liverpool-Knowsley, responded to this reviewResponded 26 October 2013

Dear Joanne D

Thank you so much for taking your time to compliment our hotel and our staff. We always try our best to make sure our guests have the best stay possible. We pride our self on the cleanliness of our hotel and our housekeeping team make sure our guests rooms are spotless so our guests have a comfortable stay.

I will pass your comments onto our team who I know will be very grateful.

Yours Sincerely

Kelley Emery

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Reviewed 15 October 2013

This is a typical HIE better than some not as good as others but can I bring to the management's attention a member of staff called Kelley. I had a couple of problems with my room which she resolved with calm confidence and a cheery attitude. Three stars for the hotel plus 2 for Kelley!

Stayed: October 2013, travelled solo
Thank fivestarfrankie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
susanexhi, Guest Relations Manager at Holiday Inn Express Liverpool-Knowsley, responded to this reviewResponded 17 October 2013

Dear Fivestarfrankie,

Thank you so much for your kind words and comments. Myself and all of our staff try our best to meet all our guests needs and go the extra mile to make our guests stay the best possible.

We hope to welcome you back soon.

Yours Sincerely,

Kelley Emery

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Reviewed 8 October 2013

This. Hotel is a bit isolated on the outskirts of liverpool and has no restaurant or restaurant near it which was a bit of a shame and the only problem with this hotel. Staff were very polite and room was spacious, clean and tidy. Breakfast was ok but I think the 1 waitress was rushed off her feet. Saying that this hotel is good value for money and we will visit again.

  • Stayed: September 2013, travelled with family
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Thank happydaystogether
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
susanexhi, General Manager at Holiday Inn Express Liverpool-Knowsley, responded to this reviewResponded 25 February 2014

Thank you very much for your review and apologies for the late response.
We really appreciate positive feedback and any suggestions. We now do have food available for the guests 7 days per week with an in house menu served Sunday - Thursday.
Thank you again and we hope to be able to welcome you again to the hotel in the future.
Kind Regards
Jessica Gilmartin

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Reviewed 4 October 2013

The HIX at Knowsley is a generally good hotel on the East Lancs Road between Liverpool and Manchester. I wouldn't recommend stopping here if you're hoping to see much of central Liverpool but if you have business in the area or you're visiting one of the attractions of this part of the city (it seems to be popular with football fans) then it appears to be a good option.

  • Stayed: September 2013, travelled as a couple
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Thank dylanw_uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
susanexhi, General Manager at Holiday Inn Express Liverpool-Knowsley, responded to this reviewResponded 25 February 2014

Hi, thank you very much for your review on Tripadvisor, apologies for the delay in responding.
I would like to thank you for your review, it's great to get some positive feeback.
We hope to welcome you back to the hotel in the future
Kind Regards
Jessica Gilmartin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Liverpool-Knowsley

Address: Ribblers Lane, Knowsley L34 9HA, England
Phone Number:
Region: United Kingdom > England > Merseyside > Knowsley
Amenities:
Business Centre with Internet Access Free Breakfast Free Parking Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Knowsley
Price Range: £39 - £109 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Liverpool-Knowsley 3*
Number of rooms: 86
Official Description (provided by the hotel):
The hotel offers all the comforts associated with the Holiday Inn Express brand: contemporary style and facilities & services to meet the needs of today's business and leisure guests. A total of 86 non smoking well appointed bedrooms to choose from and rooms for the physically challenged. All rooms have Free High Speed Internet Access, Modem points, Power showers, Direct dial telephone, 26'' LCD Remote control television with Freeview, In-room complimentary tea and coffee,Hairdryers & Priority Rewards Programme.Many rooms have sleeper sofa's capable of accommodating additional guests and children. The Great Room offers the ideal place to relax and enjoy a drink from the bar & a meal from our restaurant. A complimentary continental breakfast inclusive of selected hot breakfast items is available in the Great Room, together with a free daily newspaper. A choice of 4 modern, fully equipped meeting rooms are available for up to 40 delegates. A warm and friendly welcome awaits. ... more   less 
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Also Known As:
Holiday Inn Express Liverpool-Knowsley Hotel Knowsley
Holiday Inn Express Knowsley
Holiday Inn Liverpool
Knowsley Holiday Inn
Holiday Inn Knowsley

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