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“comfy overnight stay”

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Holiday Inn Express Liverpool-Knowsley
Ranked #3 of 4 Hotels in Knowsley
wales
Level 3 Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“comfy overnight stay”
Reviewed 22 August 2014

we stayed for 1 night 2 adults and 2 children, the hotel staff were really friendly and welcoming on our arrival. the beds were comfy and the room was clean and quite spacious with tea/coffee making facilities and tv, the bathroom was nice and held a big shower. breakfast was a buffet style with cereals, fruit, yogurt, toast and a choice of sausage, scrambled egg and beans also coffee and juice.
the location was in a industrial estate tucked in the corner and it is signposted from the roundabout, there was no outside noise heard throughout the night.
overall if i was to visit this area again i would choose this hotel
thanks

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank lovelifeWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
susanexhi, Guest Relations Manager at Holiday Inn Express Liverpool-Knowsley, responded to this review, 24 August 2014
Thank you, Very much for your kind words of feedback , we are really glad you enjoyed your stay here with us at the holiday inn express Knowsley and hope to welcome you back in the near future.

Kind Regards
From all the staff here at the Hotel.
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379 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (52)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Russian first
  • Spanish first
  • Any
English first
Level 3 Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 19 August 2014 via mobile

Our family of four stopped there on Sunday 17th August 2014; we'd done a mixture of Anfield & shopping and had seen an offer to stay for £49, get free breakfast and our 2 kids got Safari Park entry for free.

Initially when confirming the booking I'd gone through to central reservations (who knows where in the world she was based); not very good at all as the foreign-sounding lady was clueless. I hung up and redialled, getting a very pleasant & helpful chap called Joe (he was also on the desk on arrival and was just as good then).

Our room was spotless with a comfy double and a surprisingly comfy sofa bed (slightly smaller than a double). No complaints about the room.

Breakfast was as described and plenty of it too (I take some filling!) Plus it was of a fairly decent quality. Again no complaints.

When I look at some of the prices on offer I think this is a cracking deal (even without the Safari Park tickets)

Would I go again? Most definitely.
Recommend it? Ditto.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
susanexhi, Guest Relations Manager at Holiday Inn Express Liverpool-Knowsley, responded to this review, 24 August 2014
Hi
We are really glad to here that you and your family enjoyed your stay with us , we hope to welcome you back in the near future .i will pass your kind words of feedback onto the staff too.

Thank you

Joe
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Middlesex
Level 6 Contributor
208 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed 10 August 2014

Stayed at this hotel with our friends . I have never done a holiday inn express before . I was really impressed the check in was smooth no problems. Room was great . The best thing about this hotel stay was the staff nothing was too much for them they were amazing . If they didn't know they found out for us I would highly recommend this hotel to stay in

  • Stayed August 2014, travelled with friends
    • Value
    • Rooms
    • Service
Helpful?
Thank nuttynannynoonoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
susanexhi, Guest Relations Manager at Holiday Inn Express Liverpool-Knowsley, responded to this review, 24 August 2014
Hi Nuttynannynoo
We are really pleased to here about your pleasent stay with us , we always try our best to please and it looks like we have succeeded in making your stay with us a nice one.we hope to see you here again soon

Kind regards
Joe
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Glasgow
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 August 2014

I stayed recently for one night as part of a large coach party and was pleasantly surprised with this hotel despite some negative reviews. Reception staff were friendly on arrival and the room allocated was large and spotless. Breakfast in the morning was great cannot fault the selection. All in all for an overnight stay you cannot fault this hotel.

  • Stayed August 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Margaret48Glasgow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
susanexhi, Public Relations Manager at Holiday Inn Express Liverpool-Knowsley, responded to this review, 24 August 2014
Hi Margeret
Thank you for your kind feedback i will pass on your message to all the staff here at the hotel.

Kind Regards
Joe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 6 Contributor
173 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 10 August 2014

This is a pretty standard rapid turnover establishment located close to the M57 and the East Lancashire Road - a positive feature if you want to be near the major road routes, less so if you want to escape 24/7 vehicle noise. The room had no air con on a sultry summer evening which meant we left the windows open but were exposed to traffic noise and late night revelers in the adjoining hotel. The rooms were comfortable enough (lack of air con apart) but overall the place felt and looked pretty anonymous. Reception staff were friendly and helpful but it is a shame they also have to double up as bar attendants. The main problem was the virtually non-existent and low quality breakfast offer. We went down to eat at 09.45 on a Sunday morning but the cupboards were bare - there was virtually no food on display apart from some dry bread for toasting and a few yogurts. There was nothing at all enticing about the self-service food area (I hesitate to call it a 'restaurant') and we walked out without having any food at all - not a good experience. The free wi-fi supposedly on offer also required a sign-up process that suggests some unspecified charge would be levied - I chose not to press the 'connect' button because I didn't know and wasn't informed what charge applied to 'fast internet'access. All in all, a pretty unmemorable experience from a functional hotel with little charm or quality.

Room Tip: Avoid rooms overlooking the adjacent 'Suites' hotel which seemed to generate a lot of noise...
See more room tips
  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gareth596
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
susanexhi, Guest Relations Manager at Holiday Inn Express Liverpool-Knowsley, responded to this review, 24 August 2014
Hi
We are really sorry to here of your negetive experience with us here at the holiday inn express, we do apologize for the matter regarding the breakfast after speaking to staff i have been told that it was a very busty morning and they were replenishing breakfast asfast as it was bieng eaten, i can assure you this is not always the case with our free breakfast. I hope this has not put you off staying with the holiday Inn Express again, and we hope to welcome you back in the near future .

Regards on behalf of all the staff here.

Joe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cirencester, United Kingdom
Level 3 Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 6 August 2014

We stayed here on a Monday night and chose this hotel because of its close proximity to Knowsley Safari Park. The staff were friendly and very helpful and made us feel very welcome. They went out of their way and really deserve five stars, however, the room we stayed in wasn't very comfortable. It didn't have air conditioning, but did have a fan, but was still very hot and stuffy, even with the fan going and window open. The double bed was one of those where the two occupants roll together in the middle and wake with backache. The pillows were flat and hard as well, so obviously the bedding situation could do with some improvements to make it more comfortable. The décor was plain but it was very clean, apart from the shower glass, which should have been cleaned. I would rate the room 'average' and give it three stars.

We ate supper in the dining room and enjoyed the meal, although the choice was very limited. Breakfast was quite nice and included eggs and sausages as well as some pastries and yoghurt.

The location of the hotel isn't great for families, and I think it is more suited to business travellers.

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank MillsOfMidd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
susanexhi, Public Relations Manager at Holiday Inn Express Liverpool-Knowsley, responded to this review, 24 August 2014
Hi
We are glad you enjoyed your stay here with us at the holiday inn express , we are sorry to here about, your situation regarding the bed we do not have many complaints regarding this area and this is something we will definately address.Thank you for taking the time to review our hotel.

Kind Regards
Joe
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Tyne & Wear
Level 4 Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 5 August 2014

Stayed recently on a friday night.

The good
The room - clean, spacious and well presented, bathroom was spotless
Breakfast - loved it, self serve just fine by me and cant fault the quality

The needs improvement
Evening facilities - arriving late after a long journey it was very disappointing to learn that there is no restaurant service over the weekend! This wasnt mentioned anywhere on the website and resulted in needing to drive around to find some food; not what you want after a long drive!
Bed - more closely matches a trampoline! Personal preference I guess but could do with being a bit firmer

Sort out the restaurant and this hotel would be a great stay

  • Stayed August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank mitchw1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Liverpool-Knowsley, responded to this review, 21 August 2014
Dear mitchw1,

Thank you for your valuable insights. Your willingness to spare some of your time to relay your comments is genuinely appreciated. We are glad to hear you found the rooms clean and enjoyed the breakfast. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. It was unfortunate to see your stay was not as comfortable as it could have been due to the unusual condition of the bed you received. Kindly be assured that we treat this matter seriously as we always strive to deliver world class service to our guests.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Connie D
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Liverpool-Knowsley

Property: Holiday Inn Express Liverpool-Knowsley
Address: Ribblers Lane, Knowsley L34 9HA, England
Phone Number:
Region: United Kingdom > England > Merseyside > Knowsley
Amenities:
Business Centre with Internet Access Free Breakfast Free Parking Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Knowsley
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Liverpool-Knowsley 3*
Number of rooms: 86
Official Description (provided by the hotel):
The hotel offers all the comforts associated with the Holiday Inn Express brand: contemporary style and facilities & services to meet the needs of today's business and leisure guests. A total of 86 non smoking well appointed bedrooms to choose from and rooms for the physically challenged. All rooms have Free High Speed Internet Access, Modem points, Power showers, Direct dial telephone, 26'' LCD Remote control television with Freeview, In-room complimentary tea and coffee,Hairdryers & Priority Rewards Programme.Many rooms have sleeper sofa's capable of accommodating additional guests and children. The Great Room offers the ideal place to relax and enjoy a drink from the bar & a meal from our restaurant. A complimentary continental breakfast inclusive of selected hot breakfast items is available in the Great Room, together with a free daily newspaper. A choice of 4 modern, fully equipped meeting rooms are available for up to 40 delegates. A warm and friendly welcome awaits. ... more   less 
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Also Known As:
Holiday Inn Express Liverpool-Knowsley Hotel Knowsley
Holiday Inn Express Knowsley
Holiday Inn Liverpool
Knowsley Holiday Inn
Holiday Inn Knowsley

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