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“spacious suites thoughtfully planned and spotless.”

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Suites Hotel & Spa - Knowsley
Ranked #1 of 4 Hotels in Knowsley
Certificate of Excellence
Level 6 Contributor
209 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
“spacious suites thoughtfully planned and spotless.”
Reviewed 2 June 2014

We had a midweek one night stay in this hotel. We found all areas of the hotel to be spotless. We had a special rate deal and thought it was very good value . There was a spacious double room that included a sink , iron and board, safe and television in it. There was a separate bathroom and a separate lounge area with a desk, coffee and tea making facility, television a dining table for 2, a sofa and coffee table. They seemed to have thought of nearly everything! A mini fridge was the only other thing that would have made it perfect. The pool area and changing rooms were slightly dated but kept beautifully so that didn't matter. The breakfast which was included in the price was varied though I didn't enjoy the cooked food. We hope to return on our next visit to the area.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nandjm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pat K, General Manager at Suites Hotel & Spa - Knowsley, responded to this review, 3 June 2014
Thank you for your lovely comments and great scores.
So pleased that you enjoyed your mid week stay with us and that you managed to enjoy all the facilities while you were here. The rooms are all very spacious and all have 2 rooms with a TV in each. We do have mini fridges and these are in our executive suites so if you are here again in the future you may want to upgrade to an executive suite.
If you do return to us please make yourself known to me so that I can thank you in person
Mrs Pat King
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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740 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (112)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Japanese first
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  • Any
English first
Great Yarmouth, United Kingdom
Level 3 Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 May 2014

Stayed here last year for the August bank holiday, could not fault the rooms but felt that the restaurant left a bit to be desired for dinner. Have just returned from a 3 night stay over the Whitsun bank holiday as always the rooms were great, had lunch in the new bistro which was really good! Ate in the restaurant Saturday night, a very great improvement from the previous year, could not fault the meal at all. Service was very good and enjoyed the evening. Can not fault breakfast, lovely choice, something for everybody, and the staff are such an asset to the hotel, really friendly and make you feel so welcome. We have family in the area and will be back. Would recommend this hotel very highly.

  • Stayed May 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank lynnie190788
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pat K, General Manager at Suites Hotel & Spa - Knowsley, responded to this review, 3 June 2014
Thank you for your lovely comments and excellent scores
Its nice to see that you are a frequent visitor here to the suites hotel.
I am glad that you enjoyed our bistro which is a new addition to our hotel and hopefully the next time you visit, you will be able to enjoy our latest venture which is an 8 treatment room spa with double rasul, thermal area, luxurious relaxation room and wellness area which is due to open in September.
The staff are an asset to the hotel and we are very proud of all the great comments that they receive in these reviews.
We look forward to welcoming you back here in the near future
Once again thank you for your great review
Mrs Pat King
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
Level 4 Contributor
26 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 28 May 2014

Suite rooms themselves are large with a separate living area and bedroom. Stayed on the ground floor so the living room faced out into the corridor - had to keep curtains closed which meant no natural light in this space.

Big bedroom with TV.

Leisure facilities were excellent - sauna, jacuzzi x 2, steam room and nice big pool, well equipped gym. Ideal for pre and post marathon relaxation. Not too busy either.

Staff very friendly and helpful.

Local recommended taxi company (Newtown?!) - great rates, punctual and very kind.

Bistro restaurant food nice and value for money. Breakfast was lovely and accommodated any requests (porridge with peanut butter), also able to cater for early risers which was ideal with the marathon.

Negatives - traveller parties in the hotel which kept us awake until 3am on both nights, price of drinks in the Bistro (£5 for a cider)

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cerijones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pat K, General Manager at Suites Hotel & Spa - Knowsley, responded to this review, 3 June 2014
Thank you for taking the time to write a review and for your lovely comments and scores.
I am pleased that you enjoyed your stay with us and managed to enjoy all the facilities including the local taxi's that we have secured agreed rates with.
The bistro is still quite new to the hotel and has enjoyed great criticism and the staff always receive great comments in these reviews.
We look forward to welcoming you back here to the Suites Hotel on your next trip.
Once again thank you for your great review
Mrs Pat King
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester
1 review
Reviewed 28 May 2014

We booked this hotel as a night stay over for our wedding anniversary to enjoy the spa and have a trip to Liverpool as a family with a 2 year old boy.

Accommodation:
Staff are very helpful and polite. We managed to check in a bit earlier than 2pm (the original check in time) big room with a double and a sofa bed and cot bed we asked for our son. The room had a desk with TV and coffee/tea making facility and complementary bottles of water, and a sort of a dining table with 4 other chairs and seats. Good size wardrobe and a safe and iron and ironing table.
Few minutes after arrival we had issues with light, which they tried to sort out and as they couldn’t they changed our room.

Spa:
We used the swimming pool and spa and the water temp of the pool was very nice and warm (29) and 2 smaller jaccuzie and dry and steam sauna and hot and cold showers. There were floaties at one side to use by anybody free of charge. We didn’t use the gym but it seemed well equipped.
The changing facility was clean with lockers which you need to take £1 coin with you, but they give you swim towels at no cost/deposit.

Bistro:
We didn’t use the bar or restaurant but we went for a casual meal at bistro. Again lovely staff and the food was good and we ordered cocktails from the bar. We asked if they can give us some milk for our son and they filled the whole bottle with milk free of charge which was really nice of them.

In total we recommend this hotel, and its only 20 minutes drive to Liverpool.

Room Tip: The higher level you get a better view!
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ghazaal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pat K, General Manager at Suites Hotel & Spa - Knowsley, responded to this review, 29 May 2014
Thank you for your lovely comments and excellent scores.
I would like to wish you Happy Anniversary on behalf of the hotel.
Your comments about the hotel, Staff and food are wonderful and I am pleased that you enjoyed your stay with us and that your son was looked after too.
Its great to see that you made good use of all the facilities including the leisure club.
The Bistro is a new addition to the hotel and has been very well received. We already have a lot of regular customers and have had great feedback.
I hope you will come back to stay with us in the future
once again, many thanks for your lovely review
Mrs Pat King
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich, United Kingdom
1 review
Reviewed 25 May 2014

We stayed for one night after a wedding at nearby Knowlsey Hall. Lovely rooms (comfortable bed) and facilities, nice pool with sauna and steam room. Great breakfast. Most importantly - very friendly staff.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 217Kim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pat K, General Manager at Suites Hotel & Spa - Knowsley, responded to this review, 29 May 2014
Thank you for taking the time to write a lovely review and for your excellent scores.
Its nice to hear that you had a comfortable nights rest and managed to enjoy all the facilities while staying with us.
Thank you for your lovely comments about the staff, I will pass this onto them as we always get lovely reviews about staff and we are very proud of this.
I hope you will come back to stay with us in the future and if you do please make yourself known to us so that we can thank you in person.
Once again thank you for your great comments
Mrs Pat King
General manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 17 May 2014

If you're a regular user of hotels like premier inn then you should try the Suites in Knowsley. This place is fantastic. In comparison to the prem inn. I had a suite (2 rooms + a bathroom) TV in both rooms, settee, table, chairs, work station. Sky sports 1, 2, 3. Great for us sports fans. Room service, food delivered to your room at a reasonable price. (Sometimes get fed up of sitting in a restaurant on your own, you can eat your food in your pants if you want) free wifi with great connection in your room and all other locations in the hotel. Breakfast included in the rate, that is a full English breakfast, serve yourself, was great too. A decent gym with swimming pool hot tubs free to use as well. Good restaurant and bistro. Free parking and helpful staff. I only wish they had other hotels around the country. Fantastic place.. Probably should have written a rubbish review, don't want the place filling up or I won't get in .....

Room Tip: Phone the hotel, don't rely on the online booking system. It didn't show what I wanted onlin...
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Glenbevis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pat K, General Manager at Suites Hotel & Spa - Knowsley, responded to this review, 27 May 2014
Thank you for taking the time to write a review and for your lovely comments and excellent scores.
Its great to hear such positive feedback from our customers and its nice to see that you felt at home in your room because that is what we aim to do is make our hotel feel like home from home for all our guests.
Pleased you liked the food and the helpful staff and really pleased that you didn't write a rubbish review. Don't worry we will always try to make sure that we keep a room for your next stay.
Once again than you for your great review and we look forward to welcoming you back here at the Suites hotel and Spa which is due to open in September.
Mrs Pat King
General Manager
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Level 5 Contributor
67 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 28 April 2014

went to seniors afternoon,(with 20 members of my local club) which consisted of 3 course meal and entertainment..... The meal was the worst meal i have ever had the misfortune to have to pay for,,... Soup and deserts where ok, but main meal was awful, Chicken was overcooked and rubbery. I did point this out to the restaurant manager.....as I noticed many other people had left it..... He didnt really respond... would not eat there again.

  • Stayed April 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Sheila M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pat K, General Manager at Suites Hotel & Spa - Knowsley, responded to this review, 30 April 2014
I am sorry that you were disappointed with part of your meal
Our aim is for all of our customers to have the best possible experience when they are here at the Suites Hotel, as the majority of our customers are repeat customers that come back to us year after year whether it be a coffee, a meal or a wedding and if you take a look at previous reviews you will see that most of our customers have a great experience.
If you would care to contact me at the hotel so that I can discuss this with you further.
Best regards
Mrs Pat King
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Suites Hotel & Spa - Knowsley

Property: Suites Hotel & Spa - Knowsley
Address: Ribblers Lane | Prescot, Knowsley L34 9HA, England
Phone Number:
Region: United Kingdom > England > Merseyside > Knowsley
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Knowsley
Price Range (Based on Average Rates): £
Hotel Class:4 star — Suites Hotel & Spa - Knowsley 4*
Number of rooms: 98
Official Description (provided by the hotel):
The Suites Hotel & Spa, located in Knowsley, is just 8 miles from Liverpool City Centre with good transportation links. The hotel offers exclusive suite-only accommodation with free Wi-Fi and on-site parking as well as bar, bistro and restaurant with full complimentary access to our brand new leisure suite. Each suite at The Suites Hotel comes with a spacious living and dining area. They are equipped with a writing desk, a TV, refrigerator and tea and coffee making facilities. They include en-suite bathroom facilities fitted with a bathtub and a shower. Our new and exclusive, The Spa at Suites Hotel, is an oasis of tranquillity where you can relax and pamper yourself with an array of treatments from world renowned Decleor. We are also proud to announce we have been selected to offer the exclusive range of products and treatments from the Haute Couture of beauty Carita, Paris. As the only Carita Spa within a 20 mile radius validates that our spa offers luxury together with the best treatments on Merseyside. ... more   less 
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Also Known As:
Knowsley Liverpool
Hotel Knowsley
Suites Hotel & Spa - Knowsley

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