Mystic Valley Spa Resort, Igatpuri. is much hyped property /.. had stayed there in the month of May (2009) over the long weekend. We were hoping our stay would be comfortable given the exorbitant price that we were paying for the weekend package.
The suites were are pretty spacious and well furnished But however, the room given to us was not valley facing inspite of being charged for it, a confirmation from the travel agent + repeated requests made to the front office at the time of check in –
- The living room had no AC. Plus the TV in that room had no cable connection most of the time due to power fluctuation! . The electricity went off atleast 3-4 times during our stay
- the food and the spa vouchers which were part of the package were handed over to us after repeated reminders.
- Needless to mention - rest of the package inclusions like the welcome drink and chocolates / fruit basket were missing too.
The property is relatively new and is understaffed and therefore not well managed. Would rate their service as below average. There is nothing to do at the property apart from the game room that they have.
The breakfast was pretty good at the restaurant but the dinner at the poolside was quite ok.
The pool was really dirty and was murky and was not cleaned on a daily basis.
We did feel a little cheated since the hotel package for 2N/3D was considerably high as compared to the other properties plus, had a pathetic service level. They couldn’t even deliver what was mentioned in the package – forget going an extra mile to make the stay comfortable. There were atleast 1-2 guests at the reception complaining whenever we passed by that place during our stay. Who would want to go thru this stress during a vacation break ?
In a snapshot- this place / package is definitely not value for money and is highly over-rated.
Anyways, we would definitely not recommend this place to any of our friends or relatives.
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