Stopped by at The Dukes Retreat to have lunch on a Sunday afternoon. It was hot outside and so we headed to the bar which is air-conditioned and served light finger food. However, the service was really terrible. The waiters took ages to bring us a menu and then I had to go up to the bar to place my order because there was no sign of the waiter coming to our table to take the order. Our simple fish n chips order took an hour to arrive because there was a glitch in the system of communicating orders from the bar to the kitchen. Other guests had a worse experience and they got agitated when the food didnt arrive even after almost 2 hours. One of the guests at a nearby table started making aggressive comments to other guests and a fist fight almost took place, just because the service was so poor. One my way out, I asked for the GM of the hotel and conveyed my terrible experience to him because at the end of the day, the management of the hotel is to blame for service glitches especially of this major nature. I also told him that I would be posting this feedback on TripAdvisor since other travellers need to made aware of this experience
- Official Description (provided by the hotel):
- The Dukes Retreat at Khandala is not more than a 15 minute picturesque drive away from Lonavala. The resort is a landmark located 1850 ft. above sea level. Keys Khandala is spread across 11 acres of beautifully landscaped gardens, valley-view and the mesmerizing Western Ghats. The property benefits from being set in the lap of the flora of the region and nestles amidst waterfalls, nature trails and winding forest paths. ... more less
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- Also Known As:
- The Dukes Retreat Hotel Khandala