As you will see from the attached we booked a holiday home from your website , the headed title of this property says it is in Ballyliffin / Clonmany , may I say that this is not correct as the cottage is a number of miles outside of both these areas. We spent quite some time driving around these areas looking for the cottage only to be told by the locals that it was a distance outside of the areas stated
On arriving at the cottage on Saturday the 23rd we were met with a cold cottage , there was no heating on when we arrived and found it hard to get the heating and hot water to work as there were NO instructions on how to operate the heating system.available on site
We then tried to open the windows only to find them locked with no keys available to open same. ( I spoke with the landlord on Monday when he rang to see if all was ok , I did not want to start listing the problems we had found with him at the time as I did not thing the time was appropriate , I did mention about the lack of keys to open windows and I was told that they had lost the keys and to use a PAPER CLIP to open them)
In the brochure it says that there was to be a play station games console available this was untrue as we could not find any console.
The quantity of towels available for the week was TWO , also No change of bedlinen.
No list of emergency phones numbers where available either. The details of emergency numbers (of which I have just found in the email sent to me but unable to retrieve same)
The television was a small portable TV with no remote control , the stations available were 3 in number and at this we could not see them due to the very bad reception of these stations.(May as well not had any at all)
While we found the cottage to be of a good condition the small but very important pieces of information that were either missing or not there left us in a situation where we could not relax
and enjoy our holiday for which we had looked so forward to.
You will take into context that we are non drinkers and would not frequent the local pubs of the area , our way of chilling out after a days sight seeing would be to come back to the cottage and relax in front of the tv and may be watch a film and have a meal ??
But due to the lack of update modern equipment such as a proper TV and PlayStation on which we could have played DVDs
It is with all the above in mind that we decided to cut our holiday short and return home today Tuesday.
I would like to be able to recommend this Cottage but as the above states I would find hard to recommend .
|How easy was it to book the property?||How helpful were the directions to the property?|
|How easy was key pickup/access to the property?||Overall condition of the property|
|Bedding & mattresses||Kitchen & utensils|
|Bathroom cleanliness||Other facilities & amenities|