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Ibis budget Saint Gratien Enghien les Bains
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Reviews (227)
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A TripAdvisor Member
Mountain View CA
1
Reviewed 21 January 2012

The management is very helpful and helped me on several occasions. The location of the hotel is just OK and I did not fell safe at night. The price of the hotel is reasonable.
In summary the value is excellent especially with the discount when available.

  • Stayed: January 2012, travelled solo
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Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Budapest
1
Reviewed 4 July 2011

The hotel had all the necessary functions, even free wifi, which most hotels don't have. The staff was supremely helpful and kind, and they all spoke english very well, which facilitated the communiation a lot.
The quality of the hotel is quite average, but it shall suite all the needs of the budget traveler, however it could scare away pickier guests. The cleanliness is not at its best, but it certainly wasn't a real issue.
The location of the hotel is great for those, who plan to explore Paris via public transport, there's an RER station in just a few minutes of walking. The only con is the lack of parking spots, we had to store the car in a parking house near the RER station.
All in all I would certainly recommend the hotel, and I'd like to thank all the magnificent staff who made our stay pleasant.

  • Stayed: July 2011, travelled with friends
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Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2011

Paying 45Euro per night staying only 30minutes far from Paris in a nice area with restaurantes and carrefour very close, seems to be a good choice but dont get illuded.
The bed was fine, the room clean and this is all.
The toillete attached to the shower is something not good once you feel inside a swimming pool. I am still wondering why they dont put a courtain to avoid water spreading in the toillet.
Now my list of claims: Read carefully abou higienic stuffs. This was just reported to the hotel. Let's see their reaction.

1- I made a reservation from the accor website filtering the choice of hotels exclusive for non-smokers but arriving at the hotel despite of the signs everywhere, the four rooms I have booked where all smelling cigar. I claimed this at the reception and the manager said that it is not possible to ensure a room for non-smokers. After saying three times that no rooms were available and trying to explaine the unexplainable, the guy could finally find another rooms but still the problem persisted.
2- Elevator not working. Did not report it since it was my last day.
3- The breakfast was cheap but really poor. There was a BUG inside my Bread and the situation was reported to the managers (one guy speaking french and one lady speaking portuguese). The answer was something unbelievable: "This already happened but only in the weekends (). We cannot do anything since the bakery is hired by the Etap Chain, not for us". There was no excuses, only unprofessional answers to a serious problem that was treated as something normal for the staff.
4- I asked for a type of cheese they was offering in the day before and the lady in the front desk just smilled and started saying "You are lucky because there is still some cream-cheese left". She also made a joke with another client saying to him "you ate all the cheese".
5- The employees of the hotel where all having breakfast at the same time as the clients in a small area, so the area was packed!

This hotel urgently demands professional management and audit!

Room Tip: Most of the rooms are smelling cigar!
  • Stayed: June 2011, travelled with family
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5  Thank fveit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 June 2011

I have stayed at this hotel for a week in may 2011. Th overall experience was okay. The room was small, but clean, there is internet, tv and toilet. Next to the hotel there is Liddle that is much cheaper that other supermarkets from the area. The disadvantage is that they dont provide shampoo and hair dryer. The breakfast is very basic and some of the staff speak some English and they are friendly. Oh, and the train stop is not so close, about 15 min walking distance.

  • Stayed: May 2011, travelled as a couple
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1  Thank sisi1223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
An Accor traveller
Lindsay, Ca, USA
103
Reviewed 24 May 2011

  • Stayed: May 2011, travelled with family
    • Value
    • Location
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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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