Although this B&B looks lovely there are some serious issues and disputes between the management which are causing major problems here at the moment. We arrived for a short stay treat to find that the room we had booked had been double booked, there was a lot of confusion and tension while this was discussed, we wasted a lot of time caught up in the situation. Apparently similar mistakes have been made on other occassions recently. There were no free rooms and on a busy bank holiday weekend evening and we faced a 3 hr drive home again. Because of the late check in time of 4pm it was difficult to find alternative accomodation. We got our refund but otherwise were offered little assistance or compensation for our wasted time and disappointment. Luckily we found ourselves a very basic hotel room nearby but it was not the type of accomodation we were expecting or would ever have chosen. It is a shame because this could be a lovely place if run properly and in a professional manner.
- Official Description (provided by the hotel):
- Cascades Gardens is a luxury bed and breakfast near Chatsworth, close to Matlock, Derbyshire. Our three luxury suites, each with their own spacious bathrooms and are tastefully decorated to a unique theme. The India Suite features authentic Indian art and the Tibet Suite is decorated with artefacts collected on the owners travels. Our newly opened Garden Suite contains a luxury spa bath for two people. ... more less
- Reservation Options:
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- Also Known As:
- Cascades House And Gardens Bonsall, Derbyshire - Matlock