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“Lovely room, disappointing service”
Review of Crown & Plough

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Crown & Plough
Ranked #1 of 2 Long Clawson B&B and Inns
Certificate of Excellence
Reviewed 6 January 2009

We stayed in the Belvoir room - the best they had and it was a lovely room. The finish of the decoration is slightly less than perfect - a couple of cracks in the walls but this doesn't really detract. Very comfortable bed and quality linen.
There is no satellite TV (just 5 standard channels), no DVD player and no radio/CD player which I would expect. Also tea/coffee/bottled water in room, but not replenished during stay! In fact the room was not cleaned or tidied during our stay either.
The bathroom is fabulous - good bath and fab shower! Also room was very cosy - no skimping on the heating.
Would have been nice to have had a welcome pack in the room with details about local attractions, check out/check in/breakfast times etc.
The booking service is very, as the other reviewer said, amatuerish. First I called to ask availability and then later to book and the man i spoke with thought the rooms were all booked, when in fact all were available! There are only 5 rooms and the owner should know what has been booked - especially over the festive period! This made me slightly wary of their booking system, especially when i asked for an email to be sent to confirm my booking which never arrived. The man also said i could book online, and when i went to check later, the room was still showing as available online so i'm sure double bookings can occur!
On arrival, having arrived around dinner time, I was shown to the room with no friendly chit chat and no explanation of dining at the pub. As this was the case we decided not to eat at the pub even though it did look cosy the brief time I entered. Quite disappointing as we were looking for a special short break.
Upon departure, I had to yell upstairs to get the attention of the owners to pay, after 5 minutes they surfaced, and then the card machine was not working (problem at the other end) so was asked to send payment by post.
If all you want is a good room, for a cosy quiet break then this could be for you, but if you are looking for a friendly welcome then give this a miss! It could be amazing but turns out to be just OK.

  • Stayed: December 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
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    • Cleanliness
    • Service
    • Business service (e.g., internet access)
1  Thank Beenthere_Donethat26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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34 - 35 of 35 reviews

Reviewed 6 April 2008

New rooms in adjacent barn block. Beautifully done for a pub...modern & stylish but not quite "finished" as you'd hope from the photos. Booking was amateurish....no one answered e mails...excuse was always it was "down"!?
Not sure who owned/ managed it....but no one seemed accountable....rooms dusty & little housekeeping within your stay. I know it's a pub but it isn't cheap & as they have made such an effort to do the rooms the amateurish running seemed a shame. We were in the best room (Belvoir) picked for the stunning bathroom. Well don't bother as the plumbing doesn't work. The bath is tepid at best so no use to soak in. I complained presuming they didn't know there was a problem....by the end of the stay it was apparent they did know it never functioned properly....no apology, no offer of money off....unless I stayed again....errr don't think so. Shower theromostat was also uncontrollable but boiling!
The pub has also been done up nicely but no one seems to go there so it lacked atmosphere. The food was ok ...good pub grub....but once someone finished no one cleared plates or glasses.....food debris sat on long abandonned tables for hours whilst staff chatted at the bar. Yuk!
The place has the air of desertion.....doors banged in the wind & signs blew over....astrays sat full & filling with rain water....it's not like they were run off their feet! Real shame as some of the best appointed pub rooms I've seen in the UK even if generally quite cheaply done. One problem though would be noise....few others were staying when we were so it was ok....the road is noisy as the walls are paper thin but if someone was in the next room you would really know about it.
Real potential but sadly not quite there.

  • Stayed: March 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
1  Thank Stella18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Crown & Plough

Address: 3 East End, Long Clawson LE14 4NG, England
Region: United Kingdom > England > Leicestershire > Long Clawson
Free Breakfast Free Parking Restaurant
Hotel Style:
Ranked #1 of 2 B&Bs / Inns in Long Clawson
Price Range: £60 - £82 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Crown & Plough 2.5*
Number of rooms: 5
Official Description (provided by the hotel):
The Crown & Plough nestles in the heart of the village of Long Clawson, within the beautiful Vale of Belvoir countryside. A true country pub with 5 luxurious 4* bedrooms and a traditional atmosphere. We offer freshly cooked, locally sourced food, with wines and cask ales specifically chosen to complement the food and enhance flavours. Relax by the roaring fire or in one of our rooms, the ideal place to unwind. ... more   less 
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Also Known As:
Crown & Plough Hotel Long Clawson
Crown And Plough
Crown & Plough Long Clawson, Leicestershire

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