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“TERRIBLE WOULD NOT RECOMMEND THIS HOTEL !”

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Holiday Inn Reading M4 Jct 10
Ranked #1 of 3 Hotels in Winnersh
Certificate of Excellence
London, United Kingdom
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“TERRIBLE WOULD NOT RECOMMEND THIS HOTEL !”
Reviewed 30 October 2013

Would not recommend this hotel. We booked as a spa weekend to relax as advertised on lastminute.com The pool was full of children splashing and running about, disturbing everyone in the steam room and sauna. This should not be advertised as a spa weekend if children are allowed in.

We reserved a table at the resteraunt for 8pm. Waited 20 mins to recieve menus and a further 10 mins to recieve drinks as their was a wedding on but as a 4* hotel they should be able to handle big weddings and run a resteraunt. The food was poor also very small portions.

I put in a complaint for the manager to be condesending and not actually deal with my complaint properly. Absolutley disgraceful.

Hope their reading this reveiw now as i told you it wouldnt be a threat !!!!!!!!!

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank RockinRobynx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CBB99, Owner at Holiday Inn Reading M4 Jct 10, responded to this review, 1 November 2013
Dear Guest

Thank you for choosing our hotel for your weekend spa break. I apologise that you were inconvenienced by some of the minor hotel guests enjoying the leisure facilities at the same time as yourself. We do restrict the use of our pool for children each day in order to provide specific time for adult enjoyment, but as you will appreciate children should also be able to enjoy the pool facilities in a 4 star hotel during the specified children's pool hours. These times are published on line , in our bedroom literature and in the Esprit Spa.

As you are aware from your communications with the General Manager , whilst the restaurant was fully booked on the evening of your stay, this in no way impacted on timings of service as you allege. It is customary for menus to be provided for guests to consider whilst enjoying their drink prior to orders being taken, and we do state on our menus that during busy times each course can take up to 20 minutes to prepare as all food is freshly prepared to order.

Having viewed the cctv footage and timings of your order placement you will be aware that contrary to your feedback in your review, your order was taken very promptly and your meal enjoyed with positive feedback throughout and bill cashed off in far less time than you suggest.

As you have further been advised by the General Manager, it is not our policy to compensate guests who make threats of negative reviews unless a hotel provides compensation for delays that in fact never occurred as we have verified following an extensive investigation in to your feedback. No doubt readers can decide for themselves the credibility and motivation of your review.

We apologise that we did not meet your expectations on this occasion and hope you will reconsider your position for future stays

Thank you
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (161)
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English first
Cold Lake, Alberta
Level 3 Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 October 2013

I arrived at hotel early in the morning 5am and it was extremely difficult to get in! I eventually found the 'phone' and had difficulty understanding instructions from man who answered. Room was very clean but felt prices where too expensive compared to hotels in Reading.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank angelhazel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CBB99, Owner at Holiday Inn Reading M4 Jct 10, responded to this review, 27 October 2013
Dear Guest

Thank you for choosing our hotel for your recent visit We apologise that the night team were not clear in their communications with you on arrival at 05.00 and your feedback has been discussed with them.

As the newest four star hotel in Reading, we do offer competitive rates although we recommend you take advantage of the advance saver rates to secure the most attractive rates.

We appreciate your recognition of our high standards of cleanliness and hope to have the pleasure of welcoming you back to our hotel

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reading, United Kingdom
Level 5 Contributor
62 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 23 October 2013

I regularly use this hotel for informal business meetings and think it's excellent. The facilities are very new, the location is easy to reach - a couple of minutes from the M4. The staff are always very friendly and happy to help. Would thoroughly recommend this hotel to other travellers.

Stayed September 2013, travelled on business
Helpful?
Thank DaveyC-UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CBB99, Owner at Holiday Inn Reading M4 Jct 10, responded to this review, 27 October 2013
Dear Repeat Guest

We very much appreciate your taking the time to share your positive feedback on your frequent visits to our hotel. We thank you very much for your recognition of the good efforts and friendliness of our lovely team and are pleased that you find our close proximity to the M4 jct 10 so convenient.

We hope you will get the opportunity to stay in our wonderful accommodation or try our 2 AA rosette Caprice restaurant in the future.

We look forward to being of continued service to you

Kind regards
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Nantwich, United Kingdom
Level 4 Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 20 October 2013

I stayed here with friends when we arranged to go to Henley 80s Rewind Festival last August. The hotel is fab, very clean and modern with very helpful staff. Somehow I managed to forget my overnight bag and the ladies on reception popped up to the room with various toiletries and also helped us with sorting cabs to and from the venue over the weekend. The bar/restaurant area is very spacious and modern and the bar staff made sure they were on hand with a drink when we got back from the festival in the evening so we could chill with a cocktail before finally sliding into nice crisp and clean sheets at the end of a very long but enjoyable day! Breakfast was great quality and plentiful! Sadly I didn't do my homework before arriving otherwise I would have also booked at what appeared a fabulous spa too - and one tip to Holiday Inn - might be worth having a little shop area to buy swimming gear as would definitely have used the pool had I brought my cozzie with me! Thank you all at Holiday Inn Winersh, we would definitely recommend to others and will definitely book again if we're down that way! :-)

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DenandMart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Jose, CA
Level 5 Contributor
90 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 14 October 2013

Stayed about 5 days while on business trip in the area. There is nothing around hotel - you need to drive or take a train anywhere you go. The good thing is that the train station is 1 min walk from the hotel with service to London and Reading. Highway access is also very convenient. Parking is right under the hotel. Rooms are nice and clean but small by US standard. There is a nice restaurant and bar downstairs with reasonably priced drinks and food. Would stay again.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gbumaga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
greater yellowstone ecosystem
Level 2 Contributor
5 reviews
5 hotel reviews
Reviewed 12 October 2013

This HI was right across the street from our UK office and the family and I enjoyed the proximity to both the office and the train. The pool is very well maintained and the staff was friendly. The room service was very good and prompt. I would have loved to get free internet but many biz travels in Europe have taught me that it's rare to get that, at least from IC hotels.

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank littlebigman09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CBB99, Owner at Holiday Inn Reading M4 Jct 10, responded to this review, 13 October 2013
Dear Valued Guest

We thank you very much for your 5 star recognition of the standard of our hotel and the efforts of our team.

We are very pleased to note your enjoyment of our wonderful Esprit facilities including our 19m indoor pool and how useful you found our proximity to the adjacent station.

I would like to clarify that if you register as an Elite Reward member within IHG, you will be pleased to note that you will receive free internet once you achieve Gold status !

We hope to have the pleasure of welcoming you again in the very near future and thank you again for your recognition of the efforts of our lovely team who are very appreciative of your review.

Best wishes
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India
Level 3 Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 11 October 2013 via mobile

Very conveniently located. Next to the motorway & the train station is right next to the hotel! There is a WH Smith & another restaurant right outside. Service & food in the hotel was pretty good. Overall a smooth 5 night stay. Didn't use the gym or spa.

Stayed October 2013, travelled on business
Helpful?
Thank PankajD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CBB99, Owner at Holiday Inn Reading M4 Jct 10, responded to this review, 27 October 2013
Dear Guest

We are very appreciative of your recognition of our very conveniently location both in terms of our close proximity to the M4 Jct 10 and to the adjacent Winnersh Triangle station which is ideal for Reading town centre [ 6 minutes] or even London within 30 minutes.


We are very pleased you enjoyed your dining experiences and our accommodation facilities during your stay. We really recommend your try our wonderful Esprit Fitness & Dermalogica when you are next visiting as they are the finest in the area

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Reading M4 Jct 10

Property: Holiday Inn Reading M4 Jct 10
Address: Wharfedale Road | Winnersh Triangle, Winnersh, Wokingham RG41 5TS, England
Phone Number:
Region: United Kingdom > England > Berkshire > Wokingham > Winnersh
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Winnersh
Price Range (Based on Average Rates): £
Hotel Class:4 star — Holiday Inn Reading M4 Jct 10 4*
Number of rooms: 174
Official Description (provided by the hotel):
Exceptional 4 Silver Star 2 AA Rosette luxury Holiday Inn Reading M4 Jct10 within close proximity of M4, Reading, Bracknell & Wokingham setting new standards in design & service. Offering tranquil spacious air-conditioned bedrooms with luxury bedding and 32" flat screen TV. Complimentary secure underground parking for all guests and delegates. Extensive Esprit Wellness & Spa facilities including 19m indoor pool, large Life Fitness Gym and Dermalogica Spa Treatments. Enjoy relaxed dining in the 2 AA Rosette Caprice Restaurant with outdoor terrace or visit our stylish Monty’s Bar & Lounge to relax and enjoy a drink or quality bar meal in tranquil surroundings whilst enjoying music by our talented resident pianist. 8 state of the art conference and banqueting suites for up to 220 guests with dedicated Conference Manager. Air-conditioning and super-fast Wi-Fi throughout. Ideally located for London (20 minutes) from adjacent Winnersh Triangle station. ... more   less 
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Also Known As:
Holiday Inn Reading m4 Jct10 Hotel Reading
Holiday Inn Reading M4 Jct 10 Winnersh, Wokingham

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