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“One of the newest hotels in reading”

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Holiday Inn Reading - M4, Jct 10
Ranked #1 of 3 Hotels in Winnersh
Certificate of Excellence
Doha, Qatar
Level Contributor
2 reviews
“One of the newest hotels in reading”
Reviewed 13 January 2014 via mobile

Helpful and happy staff, nice rooms and sports facilities plus free parking
Very good hotel always will stay there when visiting reading
Food quality needs a little improvement, two menus where there Indian and Thai, it was nice to have a special menu for Christmas through to new year

Stayed January 2014, travelled solo
Helpful?
Thank albaloshi68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,153 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (159)
Date | Rating
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English first
Reading
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 10 January 2014

My colleagues and I attended a Christmas party at the Holiday Inn Winnersh. On arrival our coats were taken off us allegedly for safekeeping, we were not issued with tickets! One of my colleagues did not get her coat back at the end of the night. The hotel is not accepting responsibility or accountability. They seriously need to up their game for such events to prevent this happening. We will not be returning.

  • Stayed December 2013, travelled with friends
    • Value
    • Service
Helpful?
3 Thank leedslassie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CBB99, Owner at Holiday Inn Reading - M4, Jct 10, responded to this review, 16 January 2014
Dear Guest

Thank you for choosing our hotel for your December Christmas party . We have already conveyed our apologies to your colleague for the fact that it appears one of your team inadvertently took the incorrect identical coat at the end of the event and then failed to return it .

To clarify no coats were taken off your party in to safe custody by the hotel staff as you suggest. As you will be aware your group of 89 accounted for 80% of the party night attendees on the joiner party night you attended. Your 9 tables were seated entirely in the area where your coats were placed in the fitted wardrobes for your attendees only, but no tickets were provided as these wardrobes were solely within your area for the use by your guests.

As you may be aware, at the end of the evening we were left with one black Windsmoor Coat with a fur trim - identical we were subsequently informed to the coat your colleague placed in the banqueting suite wardrobe located directly next to your tables, however she advised this was not her coat ?

As advised we have reviewed the cctv footage and were unable to see any other person arrive or leave with a similar coat.

We will obviously review our procedure of trusting guests to take and receive the same coat on the evening in light of this matter.

I note in conclusion that the email from your organsier after the event said : ' Just a short note to say how much everyone enjoyed our Christmas party at the Holiday Inn on the 21st December. ' We trust you appreciate the hotel can not be responsible for items not taken in to safe custody and as this is the first incident of this nature that we have ever experienced, we will ensure that a separate room is allocated and tickets issued to avoid such unfortunate issue arising.

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
266 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 211 helpful votes
Reviewed 6 January 2014

Stayed here for two nights in between Christmas and New Year. Lovely brand new hotel. Good, secure on-site parking (free for hotel guests). Speedy check in. Lovely room - very clean and well organised with lots of storage space and hanging hooks in appropriate places (especially in the bathroom - very handy). We had breakfast in the room on both morinings - all very good, fresh and hot. The hotel is in the middle of an industrial area so a good nights sleep is practically guaranteed as it's so quiet at night. We wouldn't hesitate to return to this hotel.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Reading - M4, Jct 10, responded to this review, 21 January 2014
Dear Lin G,

Thank you for taking the time to convey your comments regarding your recent experience with us. We value your opinion of how we hosted your stay. I am happy to see that you enjoyed your stay and appreciate the positive remarks on our room accommodations and breakfast selections. Our goal is to make your stay the best it can be and it looks like we accomplished this. We look forward to making your next stay even more memorable. Thank you again.

Sincerely,

Zelyn N
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Somerset, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 January 2014

We stayed at this hotel for two nights over New Year and can only say that it was one of the best hotels we have stayed in. My husband and I travel extensively both work and leisure and we stumbled on this hotel in the summer for a Spa day. We had the most lovely day and a delicious lunch then and vowed to return for a stay. Returning last week we found every aspect of our stay to be first class, from the friendly efficiency of the reception staff to the beautiful (executive) room. The design with modern contemporary decor provides the most relaxing and calm environment. The restaurant is undoubtedly one of our new favourites, the food was beautifully presented, served by polite and gracious staff and was out of this world and all this delivered during one of their busiest times of the year. Attention to detail was apparent in everything the staff of this hotel deliver and they should be proud of the level of customer service and quality they provide. Thank you for a most wonderful stay.

Room Tip: We stayed on the romantic package with upgrade to an executive room, dinner and breakfast included a...
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank alialso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
107 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 1 January 2014

We enjoyed our stay at this hotel. It is easy to reach on public transport as Winnersh Triangle station is just opposite (3 mins walk over the footbridge) which is on the direct line to London Waterloo. The staff were exceptionally polite and friendly. Check in and check out was very efficient. Everything was clearly explained. The room - an Executive - was spacious, choice of pillows, robes, slippers etc. The food in the restaurant was not exceptional but perfectly acceptable and there was a good choice at breakfast, with the option of ordering special items as well as a buffet. The pool was above average at 19 metres and it felt like there was plenty of room. Children are allowed in for large parts of the day so it could get quite hectic and it might be better to split the pool into length swimming and play area at certain times.

Stayed December 2013, travelled as a couple
Helpful?
Thank MartsAndMarts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 December 2013

We had a horrible day at this Holiday Inn. The pool was cold, the staff were very late to doing the treatments and I got food poisoning from the lunch. When contacting the hotel to let them know about the food poisoning, they were incredibly rude and didn't "accept" it. So all in all an awful experience.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank Natalie_8141
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CBB99, Owner at Holiday Inn Reading - M4, Jct 10, responded to this review, 27 December 2013
Dear Madam

We find it wholly inappropriate for you to be making false and spurious comments about two spa treatments and two meals provided to you and your sister in circumstances where you obtained the services by deception ie you presented a fabricated voucher for one person and only now raise these wholly false and malicious comments weeks later after you have been pursued legally for payment of services obtained by deception .

For the record our hotel has held a 5 star food hygiene certificate since opening 3 years ago , two AA rosette food standard ratings and never a food poisoning complaint of the nature you maliciously allege .
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Reading, United Kingdom
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 20 December 2013 via mobile

I bought my mum a gift experience voucher for the Espirit Spa at the Holiday Inn and champagne afternoon tea at the restaurant Monty's within the hotel. The voucher was fairly expensive so was hoping not to be disappointed.
Parking was not a problem, large underground, secure car park and the man at reception stamped it for us so we did not have to pay.
Was a bit of a maze to find the spa but when we did a lovely man greeted us at reception. He was lovely and in no way treated us differently because we were their with "a voucher." He gave us out robes and towels and showed us where everything was. There facilities were lovely a clean, and there was a good sized gym but we didn't use this. The pool was lovely and as we were there on a week day had it too ourselves which was lovely. A steam room and a sauna room but could do with a hot tub. Following a swim we both had a 45 minute treatment (our voucher had stated 45 minutes but both treatments we choose -facial and foot tub - were meant to be only 30 minutes but they adapted them to 45 minutes for us.) Treatment room was small pool side room me and my mum shared but was fine and the treatment itself very nice. Once dressed we were escorted to the restaurant where our table was already set for us and brought large glasses if champagne! Lovely! Afternoon tea was good, sandwiches nice, scones wonderful and warm, two large each with lots of clotted cream. The mini dessert selection was ok but not amazing, though I appreciate I am a slightly more picky than usual customer than usual (I run a dessert company!)
Overall a wonderful experience and my mum loved it! Would definitely use again, smoothly run and staff all lovely!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bethmdoyle27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Reading - M4, Jct 10

Property: Holiday Inn Reading - M4, Jct 10
Address: Wharfedale Road, Winnersh Triangle, Winnersh, Wokingham RG41 5TS, England
Phone Number:
Region: United Kingdom > England > Berkshire > Wokingham > Winnersh
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Winnersh
Price Range (Based on Average Rates): £
Hotel Class:4 star — Holiday Inn Reading - M4, Jct 10 4*
Number of rooms: 174
Official Description (provided by the hotel):
Exceptional AA 4 Silver Star hotel within close proximity of M4, Reading, Bracknell & Wokingham setting new standards in design & service. Offering tranquil spacious air-conditioned bedrooms with luxury bedding and 32" flat screen TV. Complimentary secure underground parking for all guests and delegates. Extensive Esprit Wellness & Spa facilities including 19m indoor pool, large Life Fitness Gym and Dermalogica Spa Treatments. Enjoy relaxed dining in the 2 AA Rosette Caprice Restaurant with outdoor terrace or visit our stylish Monty’s Bar & Lounge to relax and enjoy a drink or quality bar meal in tranquil surroundings whilst enjoying music by our talented resident pianist. 8 state of the art conference and banqueting suites for up to 220 guests with dedicated Conference Manager. Air-conditioning and fibre Wi-Fi throughout. Ideally located for London (30 minutes) from adjacent Winnersh Triangle station. ... more   less 
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Also Known As:
Holiday Inn Reading m4 Jct10 Hotel Reading
Holiday Inn Reading - M4, Jct 10 Winnersh, Wokingham

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