We booked a room for my elderly mom and brother so they could visit their grand children. My mom is in her 70,s and has a heart condition so needed my brothers help to drive the 250 miles to Reading. Naturally we wanted somewhere comfortable for both of them to stay for a 3 night visit so booked a room with twin beds at the Holiday Inn.
When my mom arrived she was told she would have to move rooms twice as the hotel had run out of twin rooms for Saturday?! We booked this room and paid for it 3 months ago!! When she told the receptionist that this really wasn't acceptable she was told it was just too bad. In the end we had to go to the hotel and remonstrate for an hour before things where resolved. Naturally this upset my old mom and spoiled the start of her holiday.
So we have rated the hotel poor because the nobody needs that sort of heartache when checking into a hotel. Once things where resolved the room , the food and the service where all very good. Shame it took so much hassle to short out.
- Official Description (provided by the hotel):
- Exceptional 4 Silver Star 2 AA Rosette luxury Holiday Inn Reading M4 Jct10 within close proximity of M4, Reading, Bracknell & Wokingham setting new standards in design & service. Offering tranquil spacious air-conditioned bedrooms with luxury bedding and 32" flat screen TV. Complimentary secure underground parking for all guests and delegates. Extensive Esprit Wellness & Spa facilities including 19m indoor pool, large Life Fitness Gym and Dermalogica Spa Treatments. Enjoy relaxed dining in the 2 AA Rosette Caprice Restaurant with outdoor terrace or visit our stylish Monty’s Bar & Lounge to relax and enjoy a drink or quality bar meal in tranquil surroundings whilst enjoying music by our talented resident pianist. 8 state of the art conference and banqueting suites for up to 220 guests with dedicated Conference Manager. Air-conditioning and super-fast Wi-Fi throughout. Ideally located for London (20 minutes) from adjacent Winnersh Triangle station. ... more less
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- Also Known As:
- Holiday Inn Reading m4 Jct10 Hotel Reading
- Holiday Inn Reading M4 Jct 10 Winnersh, Wokingham