We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Open today: 09:30 - 17:00
Review Highlights
holday visit

Arrived at 1.15pm and husband went to find out about the tour. was told to come back at about 1.50... read more

Reviewed yesterday
Maureen N
Aldridge, United Kingdom
Fascinating to watch

We arrived when the workers were at lunch but this gave us time to look at the exhibition which is... read more

Reviewed 1 week ago
Debbie E
Braintree, United Kingdom
Read all 510 reviews
Reviews (510)
Filter reviews
510 results
Traveller rating
Traveller type
Time of year
LanguageAll languages
Show reviews that mention
All reviews factory tour glass blowing factory shop glass painting edinburgh woollen mill glass making molten glass rainy day interesting visit own pace working factory worth a visit glass works self guided tour on display factory floor viewing gallery
Updating list...
12 - 17 of 510 reviews
Reviewed 4 weeks ago

Booked 2 adult tickets online just before visiting, midweek in September. Factory experience, where you see up fairly close the men making the glasswork, has 2 hour time slots during the day. We arrived half hour before the morning shift finished so went straight through to see that - very interesting and amazing to see how fast these master crafters can make the glassware. We then booked the high tea in the Pavilion Café - just paid the extra to make up to the offer they had on (2 adults factory experience and high tea for £25 - turned out to be great value). Spent time in the visitors centre learning about the history of glass making, then had a fabulous high tea, then went through to factory experience again to see the afternoon commissioned work -Tiffanys of New York. Into the shop where we spent some considerable time choosing glasses and presents, then another quick tour of the glass making to see if they were making anything different. We ended up spending over 4 hours here and enjoyed it more than we thought we would, so we have no hesitation in recommending a visit. The staff were extremely friendly and helpful also.

1  Thank Vacationer595624
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

We were in the area and decided to take the opportunity to visit the Darlington Glass production facility.
It is possible to visit the timeline museum free but we decided to pay to make the tour of works.
This gives you the chance to watch the glass blowing and shaping process which is an incredible experience, showing the skill of the craftsmen producing various Darlington products.

After the visit we visited the works shop and purchased various drinking glasses which we shall appreciate far more having witnessed the process.

Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2018 via mobile

10 years before those guys are let loose on the factory floor. All hand-made. The heat they work with is amazing. It’s as much as you can take from the viewing gallery in ten minutes! Inspiring craftsmanship. A must-see in this automated, cosseted age.

Thank ChrisWM54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 September 2018

Just completed the tour of Dartington Crystal in the expert hands of Ellie. We have a friend who needed to visit the factory for work and we took a tour while she was busy. We met the master engraver and Ellie took us through the manufacturing process of our favourite glasses in huge detail. Highly recommended and many thanks to Ellie.

1  Thank Richard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sue F, Manager at Dartington Crystal, responded to this reviewResponded 5 weeks ago

Dear Richard

Thank you for your review that's most kind of you to take the time to write your review regarding your recent visit to Dartington Crystal.

We are all delighted to learn that you enjoyed the Factory Experience with Ellie and that you were able to see your favourite glasses being made in detail.

I will certainly pass on your thanks and comments to Ellie.

Thank you once again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2018

I have been on quite a few factory tours in my time and have always been fascinated by the mechanical processes involved in producing the final product. However, the Dartington tour is different in that most of the process is all manual with only the final stages relying on mechanical processes. The skill involved in the glass blowing is mind blowing when you see the teams working as one and then think about the items that you will at a later date see in a retail store and be amazed that the items are all essentially hand made and yet on display are to all intents and purposes identical but then consider that as they are hand made in fact each piece is unique! How many factories can report that all their products are hand made?
My first time here but it won't be the last!

Take time to visit the Factory Shop where there are quite a few baragins to be had.

Additionally the onsite Cafe has a wide menu and quality is good and prices very reasonable.

PS If you don't have and kind of discount entry offer to hand when arriving, pop into the factory shop where there are leaflets that will give you £2.50 off the cost of entry.

Thank AlecB2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
View more reviews