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Grande Bay Resort and Spa
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Reviews (465)
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All reviewsswimming poollatitude restaurantpublic beachrooms faceprivate gardengreat weekendgreat poolcourteous staffexcellent hospitalityvisit mahabalipuramwell maintained and cleanecr roadspecial thanksexcellent stayquality of foodbuffet spreadwalkable distance
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365 - 370 of 465 reviews
Reviewed 7 July 2014

We stayed with two other friends at Grande Bay during the weekend. I have many observations which I pen down below -
1. The hotel name is a misnomer - Doesn't have a 'spa'. There is no access to beach from inside the hotel nor is the 'bay' visible from the property. It is a small property and 'grandeur' is reflected only as you enter.
2. The way to public beach is through a unmaintained lane. The beach is dirty and we found it to be a hangout for drinks and unsafe. There is no security, no street lights on the lane to the beach. Ironically, the website of the hotel calls it a 'beach property'. The only worthwhile hotel on the beach is the Five Star 'Radisson Blu' adjacent to Grande Bay. The other beach property closer to the city is 'Vivanta by Taj' popularly known as Fisherman's cove.
3. There is no kind of activity, indoor or outdoor, inside the premises except for a pretty nice pool. There is no health club, bar as well. The hotel's activity list included astrology and we asked for an appointment with the fortune teller. To our dismay, we were told that we need to go to his place and he wouldn't come to our hotel.
4. The rooms are decent, new. Unfortunately, I had to discover before getting into the bed that they had clandestinely put two cots together and also placed two separate blankets. It would have been good if we were informed well in advance during check-in. There is no bedside master key to control lights. The tiny backyard were two lounge chairs are put is awe-fully landscaped. The tea cups placed are quite small and the handle so small that you cannot hold the cup without burning your fingers. The bathroom although compact and nice, had a flaw with the health faucet and there is a pretty good chance of hurting oneself with the intense water pressure.
5. The lovely part of the hotel, is the people. They are all so sweet, caring, dutiful. The restaurant is to very good standards. And even if one is staying at other properties, it is good to drive down to the 'latitude 49' for a meal. The restaurant also serves very nice vegetarian and Jain food.
6. The best season to visit Mahabalipuram is during October - February when the temperature hovers around 30 degrees.

Room Tip: Choice of rooms hardly matter. Pretty similar standards.
  • Stayed: July 2014, travelled with friends
    • Value
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7  Thank VikasMunoth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandebayresort, General Manager at Grande Bay Resort and Spa, responded to this reviewResponded 20 July 2014

Dear Vikas,

Greetings from Grande Bay Resort Mamallapuram!

Thank you for sharing your recent review about our Resort in Tripadvisor.

We have noted your points of concern and the same has been discussed with our team to take corrective measures.

Being a new Resort the Bar and the Spa is not in operation yet. Our Bar "The Quentina" is getting ready for the opening on 21st July 2014. We are all excited and getting geared for the launch. Soon she is going to be the talk of the town.

We will be opening the Spa block in a short period and looking forward to be our guest and your reviews at that time.

Warm regards

Samuel T. Rajan
Resort Manager
sam@grandebayresort.in
+91 98407 93960

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2014

1. The Room:
The room decor is contemporary and ambiance is relaxing.

What may be improved:

Room service:
a. Essential toiletries were missing but were provided prompt on request.
b. The bath robes had broken belt slots which is unexpected for its stature.

2. The Pool:
The pool is at the heart of the hotel, looks beautiful, and is well maintained.

What may be improved:

Pool Timings:
a. The pool is open from 7am to 7pm. Considering that the sun starts beating down in Mahabalipuram by 8 am and sets by 6 pm, leaves very little room to enjoy the pool. I would appreciate if the pool timings are relaxed until 8 or 9 pm.

The Food:
Loved the sea food here. Other items on the menu are as expected.

What may be improved:
Noticed some chipped cutlery, that may be discarded.

The Staff:

In general all the staff are courteous and attentive, but some are exceptional hosts. Service during weekends takes a hit due to heavy influx of guests and some staff members forget guest requests in the rush. In these times I had to turn to a few of my exceptional hosts to service my requests.

What may be improved:

Uniformity is staff efficiency.

  • Stayed: June 2014, travelled as a couple
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Thank honest_opinion_040
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandebayresort, General Manager at Grande Bay Resort and Spa, responded to this reviewResponded 20 July 2014

Dear Guest,

Greetings from Grande Bay Resort Mamallapuram!

Thank you for posting a review about our Resort in TripAdvisor.

Your appreciation for the various services at the Resort is indeed a source of inspiration for the team. I am sure that this will go a long way to ensure that we keep up the good work.

We have noted your concern about the inconsistency in service and in-room amenities. The same has been briefed to the concerned department heads for taking necessary action.

With regard to the pool timings, we are flexible in extending the time. However we also need to give adequate time for the pool attendant to clean and set it right for the next day's operation.

Thank you once again for giving us a chance to serve you and looking forward to your next visit with us.

Warm Regards

Samuel T. Rajan
Resort Manager
sam@grandebayresort.in
+91 98407 93960

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2014

We stayed at the Grande Bay for a couple of nights to celebrate my mum's 60th B'Day - looking back, a very good decision i must say.. Here's what clicked for the resort:
1. Calm and Serene - perfect place to stay if you'd like to escape from the city's pacy living
2. Spacious rooms, in-room dining available, Smart TVs with entire suite of Indian channels, comfy beds and personal sit-outs
3. Good sized swimming pool if you don't feel like going to the seashore instead (which is a 5-7 min walk from the resort)
4. Very good restaurant (L'attitude 49) and finally
5. Brilliant service
Things that can be improved:
1. Wifi can be seen dipping in the rooms further away from the main reception
2. Transport facilities to be made more economical for guests
3. Some in-house entertainment for children e.g. slides in the pool, play house, dance classes, etc
On the whole, would highly recommend this place for your special occasions.

Room Tip: Rooms closer to the main reception have better wifi..
  • Stayed: June 2014, travelled with family
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2  Thank Hidesh K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandebayresort, General Manager at Grande Bay Resort and Spa, responded to this reviewResponded 1 July 2014

Dear Hidesh,

Greetings from Grande Bay Resort Mamallapuram!

Thank you very much for your positive comments about our Resort on tripavisor. We are delighted to learn about your appreciation of our high level of service, standard and the Resort locality.

We have noted your points on the scope for improvements and excited to let you know that we have already started working on the points you have shared.

Looking forward to serve you in the near future.

Warm Regards

Samuel T. Rajan
Resort Manager
+91 98407 93960
sam@grandebayresort.in

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2014

My son and I stayed at Grande Bay for ten days while I recovered from a hip operation. Words honestly can't express our appreciation of the setting, the studio room, amenities, service, food and the hospitality of the wonderful staff. The pool was stunning, clean and refreshing, and the beach and local village were close by. We didn't encounter any problems during our stay, and were reluctant to leave when we did. Good value for money, a great experience and very special staff.

  • Stayed: June 2014, travelled with family
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Thank BaxterNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandebayresort, General Manager at Grande Bay Resort and Spa, responded to this reviewResponded 1 July 2014

Dear Bruce,

Greetings from Grande Bay Resort Mamallapuram!

Thank you for your comments on TripAdvisor regarding your recent stay in our Resort. I am particularly glad that you acknowledged so many positive elements about the Resort right from our location to the comfort of the rooms and the staff attentiveness. We greatly value the feedback we receive from our guests as we constantly strive to maintain a consistently high standard of service.

Thank you once again for your kind words. I certainly look forward to welcoming you back in the very near future.

Warm Regards

Samuel T. Rajan
Resort Manager
+91 98407 93960
sam@grandebayresort.in

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2014

Want to plan a holiday in a luxurious resort? For couple, or family, this is a perfect nice place to stay .. The pool is awesome ... Rooms, amenities and everything around here is good ... Buffet Breakfast was missing ... though they serve whatever you ask for from the menu .. like buffet .. .but they serve ... besides this .. everything was simply great ... the staff are very friendly ... we will visit again ...

Room Tip: Poolside Rooms are best!
  • Stayed: June 2014, travelled with family
    • Value
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1  Thank sherin_lloyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandebayresort, General Manager at Grande Bay Resort and Spa, responded to this reviewResponded 1 July 2014

Dear Sherin,

Greetings from Grande Bay Resort Mamallapuram!

Thank you for your generous compliments. I will definitely pass on your comments to my colleagues who were responsible for your enjoyable experience. Your words will not only motivate our colleagues, but inspire the entire team at Grande Bay Resort to continue providing the best service experience.

We look forward to welcome you in the near future.

Warm regards

Samuel T. Rajan
Resort Manager
+91 98407 93960
sam@grandebayresort.in

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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