The setting is great, in the Loire. The accommodation pods are cool (although if you faced the wrong way or didn't like your floor, it might not be so great). The waterway feature from main hotel area to accommodation is lovely, filled with big fish and ducks for children and adults to admire each crossing. The nearby zoo really is worth a visit. The choice of food is great. But this captures it - when what you have is so pretty, why do you bother thinking about what the guests want? Why do you bother putting hotel guests first, or helping guests out with all the little things that make a stay pleasurable? The examples are trivial, but one or two may chime:
- the 'family' accommodation had a nice adults space, but the 3 children were expected to sleep in the room's corridor. In fact when the 3rd bed was down it was impossible to get in and out (we all literally hopped over the balcony as much as we used the main door). The loo and bathroom were also off the corridor which was impractical given the children's sleeping quarters
- my wife is 5 foot 6 and the fixed shower was too low for her. It was not fit for purpose for an adult being so low. The bath, also, was so short in length that it was fine I guess for a 6 year old and under. I guess this speaks to the point above, that the floor space is so small, you need to be a bit careful if you want adults and kids in the same room
- luggage. by the time you've walked from car, through reception, corridor, walkway to your accommodation unit it's quite a long way. Help with your luggage? They have luggage trolleys that you can operate yourself. Again, for a family of 5 on a 2 week long holiday, that wasn't much fun. No thought of any hotel staff to help you with bags
- no mini fridge or minibar in the room. I suppose I've answered my own question as to why. Floorspace is at such a premium that it might not have fit in! But would have been nice, not least just to leave the toddler's milk chilled
- Supper. Would you like to eat at 7pm or 8.30pm? Anything in between. No. Half the hotel eats at 7pm, and half at 8.30pm. Nothing else. You arrive (amazing on time at 7pm), to find a queue of 40 people waiting to be sat because half the hotel has their reservation at 7pm!
- almost most disappointing was the unhelpfulness around the zoo tickets. They quite happily passed them over at reception without the simple explanation that you can access the zoo via the back of the hotel gardens. We didn't know this, and walked 500 meters along the road with no pavement - no massive problem but less fun with a 2yr old who is liable to walk into any oncoming traffic
We enjoyed our stay and would consider coming back when passing through again, knowing what we now know. But other hotels have begun the slippery slope downhill once they rely on their establishment rather than the staff lifting a finger or two for (or being considerate for) their guests
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com and Agoda so you can book your Les Jardins de Beauval reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.