I booked one night, by Booking.com. I arrived there at 10.30 PM, the reception was closed with a sign "we close at 10 PM" and other sign saying "no vacancy". I went in front of the door, and there wasn't any way to talk to the reception. So, I had to look for other hotel, at that time!! The problem is that they charged me and they denied to refund me. I'm really disappointed to this hotel and company (Accor). If you search, you can find in the Booking.com page other people are complaining about the same thing.
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