We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very bad service, will not go back”
Review of Te Vakaroa Villas

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Te Vakaroa Villas
Ranked #4 of 17 Speciality Lodging in Muri
Certificate of Excellence
Reviewed 5 October 2013

Te Vakaroa is a fantastic property. However, it is locked by bar codes from each access. We arrived at 1.20 pm and kept calling the reception to come and open the main door. My partner ( after 20 mint) managed to get the code of 'someone' . On entering the property and complaining for having to wait, the manager Poka was a little sorry...... She had taken a break to have lunch!!!! .
She then very non apologetically informed us that our room was used by the guest ( she had extended there stay to late check out) . She will put us in a temporary room for 4 hours ( while we wait).
The only way one could have spend the time there was to watch some TV ( as felt very unsettled still unable to unpack), but the remote woldn't work!! When informed Poka about it, she send another man in...... They have instructions on how to use the remote, but since the electrician had changed the system recently, the instruction were wrong and the remotes didn't have a battery.

Boring breakfast everyday( croissant, tinned fruit and banana).

Last day asked Poka to confirm our booking with Raro travels for airport drop off for departure( put the prebooked voucher in front of her). Who turns up at pick up is another taxi service ( who wanted to be payed).......we told him to claim it off the villa as it's their fault and we had had enough.

Word to the owner, nick, if you want to run these beautifull villas successfully, please put a professional person on the front desk and may be get rid off the locked doors everywhere( one comes to Raro to be out in open , not o be in a prison)

  • Stayed: October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank meeras28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Des E, Director of Sales at Te Vakaroa Villas, responded to this reviewResponded 12 January 2014

Kia Orana,
Apologies for the bad experience thru the time of your stay with us. Its unfortunate that your travel agent arranged all your transfers with a second party without advising us on your arrival details, when in fact we provide transfers complimentary in our own private car.
Almost without exception our guests love the privacy created by the coded gate system that gives an added security to them during stays with us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (166)
Traveller rating
Traveller type
Time of year
Language

74 - 80 of 166 reviews

Reviewed 20 September 2013

A great location just stroll thru the coded gate and onto the beach. We stayed in a 1brm unit on the bottom floor, with direct access to the infinity pool and spa. The unit is extremely well appointed with comfortable king size bed.
Sky tv is available as is Internet, but don't expect to Skype or Viber call as the Internet is hit and miss and when you do get it, it's slow.
The staff are fantastic. Right from the manager to front desk staff and cleaners. Really friendly and helpful. Nothing was a problem to them.
Although there is no restaurant, you can eat next door at Sails and charge back to your room. Room service is also available.
There are a number of good restaurants nearby.
This is our second time to Rarotonga and last year we stayed on the other side of the island at Crowne Beach Resort, which was was booked out. I rated that highly, but the lagoon at Muri is superior with less rocks, and the swim/kayak to the island is worthwhile.
I would choose Te Vakaroa next time.

Stayed: September 2013, travelled as a couple
1  Thank presco57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2013

I would have been very disappointed had I booked a lesser value accommodation after checking the other hotels out on our trip around the island -it was the best. Villa 1 is best as the bathroom has a door opening onto a private courtyard with an outdoor shower. service was great from the time we got picked up from the airport and returned - all part of the package. Pool and spa were fantastic. Breakfast was cereal, fruit, juice and muffin or croissant. Sailing Club next door was a great place to eat lunch and dinner. Beach out front was excellent and have the privacy with the glass wall separating villa from beach. we will go back to this place again and I everyone enjoys this as much as we did.

  • Stayed: July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Helen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2013

Our first trip to Rarotonga and having chosen Te Vakaroa Villas was certainly the best choice.
The accommodation was amazing, it was everything we could have wished for. The Villa was very well appointed with many extra little touches. The wonderful friendly staff helped make our holiday so relaxing. The location, size and the infinity pool onto the beach front was breath- taking. Can't wait to return - Thank you to the team at Te Vakaroa Villas.

  • Stayed: May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank KayeR111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 April 2013

When you first enter the garden of this villa, there is tranquility and peace that make you smile and feel good. And there is much more...

We arrived 1 a.m. to Rarotonga airport and there was a very pleasant driver with two flower leis waiting for us. No sign that we would be bothering him, just smiles and pleasant talk on the 20 mins journey to the villas.

We stayed in appartment no. 3, groundfloor. I am usually a little bit worried about staying in ground floors, but this was great. For us even better that being in one of the 1st floor apartements, since it is only 5 m from the pool. You might have doubts about privacy, but the layout is such that you do not see your neighbours' terrace. And the outer space of the apartment is actually very big and ideal for romantic breakfast. All you see is the view of the pool, garden and Pacific.

This lodging combines poolfront with beachfront which is amazing. The pool is "swimmable" and very pleasant to relax. The whole setting makes you feel like you were staying in an impeccably trimmed tropical garden only few meters from the Pacific.

The breakfast delivered to our door every morning at 8:30 included all one can wish. All the staff without exception was very friendly, smiling and caring. Nick was very helpful, funny and all our wishes vere fulfilled. He arranged the car rental, massage, airport transport and even gave us useful tips for a weekend in New Zealand.

We stayed 6 nights and were we living closer to Cook Islands and not on the other side of the globe, we would definitely come back.

  • Stayed: April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank zdenzden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 April 2013

My wife and I are frequent travellers to Fiji, Tahiti, Vanuatu and just recently, Rarotonga. We visited 11 years ago and unfortunately struck bad weather which must have influenced our view of the Country. This time we had fabulous weather and regret not returning to this delightful holiday destination before now. The tripadvisor reviews that rate Te Vakaroa as "The Best" were quite right. We spent some time during our 10 days to look around other resorts and accommodation. Nothing would come up to the standard of the 6 villas in this small but exclusive complex. Everything has been thought of right down to the oil and condiments for cooking - although why would you bother, with so many good restaurants (especially The Rickshaw) within walking distance or a short drive along the road. Thanks to excellent management and Nick (the owner) ensuring that maintenance of the property is kept right up to scratch, it feels and looks like new. Congratulations to Nick and the team for providing such a haven! Also congratulations to Rarotonga for the pride that they have in keeping the entire island clean and free from rubbish - the beaches are a credit to you all.

  • Stayed: April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank easehours
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 March 2013

Best holiday I had in Raro to date. Upstairs Villas perfect for 2 couples.
The accommodation is beautiful. It is clean, modern but homely. Quality furnishings and fittings throughout. I had not one issue with management, in fact several times they went out of their way to make conversation or lend a hand. Housekeeping are very kind also.
Muri Beach is at the front doorstep, the infinity pool, Captain Tamas next door for kayaks/paddleboards, Sails restaurant as well, shops ect. I didnt even feel the need to leave such a beautiful Villa - apart from to eat!
The only thing, the reef is no-more at Muri Beach - we went outside 'The Dive Centre' for this, which is just a scooter ride away.

  • Stayed: March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank alanaa123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Muri
0.8 mi away
Te Manava Luxury Villas & Spa
0.0 mi away
Muri Beach Club Hotel
0.9 mi away
Rumours Luxury Villas and Spa
Show Prices
Show Prices
Show Prices
0.4 mi away
Nautilus Resort Rarotonga
0.1 mi away
Pacific Resort Rarotonga
1.8 mi away
Little Polynesian Resort
Little Polynesian Resort
#1 of 2 in Titikaveka
518 reviews
Show Prices
Show Prices
Show Prices

Been to Te Vakaroa Villas? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Te Vakaroa Villas

Address: Main Road, Muri, Cook Islands
Region: Cook Islands > Southern Cook Islands > Rarotonga > Muri
Amenities:
Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #4 of 17 Speciality Lodging in Muri
Price Range: £316 - £465 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Te Vakaroa Villas 5*
Number of rooms: 6
Official Description (provided by the hotel):
This new property offers six beachfront villas that face Muri Lagoon. 3 x 1 Brm Villas at the ground level and 3 x 2 Brm Villas at the 1st level each with views across the pool to the beach and lagoon. All villas are highly appointed, with large terraces, full kitchens complete with dishwashers, microwaves, frig/freezers, DVDs, surround cinema with flat screen TVs, satellite TV reception. Blue Tooth connectivity to in room speakers,and WiFi internet connections. Each Villa has its own laundry. A freshwater pool, spa and large daybed are located right above the beach. Welcome fruit platter provided on arrival and complimentary tropical breakfasts delivered to your villa daily, with room service available from the adjoining restaurant. Private car meet/greet and airport transfers $ 20 per person each way are recommended given our property is only manned between 8.30am and 4.30pm. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Odigeo, Expedia, Hotels.com and Cancelon so you can book your Te Vakaroa Villas reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Te Vakaroa Villas Hotel Muri
Te Vakaroa Villas Muri, Rarotonga, Cook Islands

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing