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“Fantastic”

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Muri Beach Club Hotel
Ranked #4 of 5 Hotels in Muri
Certificate of Excellence
Melbourne, Australia
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Fantastic”
Reviewed 16 May 2014

Excellent resort right on Muri lagoon. We were a honeymooning couple and were treated with with the wonderful hospitality of staff all the way through - our room was upgraded to beach view, received complimentary champagne on arrival, received a 60 mins complimentary couples massage and complimentary picnic on the beach. The rooms are clean and the facilities (pool, restaurant, bar etc) are great. Most of all, the staff were very pleasant and accommodating which made our stay one to remember. Highly recommended.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Sydney
Level 5 Contributor
62 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 11 May 2014

As other reviews state the resort is in a fabulous location, but is a little bit worn in places. The bedroom has 2 double beds and plenty of space, but the bathroom is a bit old, the shower leaked and the air conditioner was a bit hit and miss.
The buffet breakfast was basic but plentiful and you did not go hungry. The restaurant food was bland and over priced. There are better places to eat in Muri Beach. The Island Night is worth it for the entertainment (great dancers and musicians) but the food is not great.
The loungers on the beach and by the pool need new cushions, they are old and ripped and not all the loungers seem to have them, so you would take them from the pool area through the restaurant to the beach. On the last day we realized that despite having been told on the first day to do this, they had actually just not been out out and were in a store room!
Service at reception is hit and miss. I rang before we left Sydney to arrange an airport transfer that was not done, no problem did it ourselves at the airport for less money. We asked to have an excursion booked but the staff member forgot to do it! Bothe of these were with 1 particular staff member. Nana, however was wonderful and arranged our Atutaki trip for us.
One day our room wasn't made up, no reason they just forgot, similar issue when checking in but when we rang reception they bought clean towels within 5 minutes for us.
All this said, I would stay here again, and just eat elsewhere and make sure everything I wanted booked was done!

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gotroppo, Manager at Muri Beach Club Hotel, responded to this review, 14 May 2014
Kia Orana,

Thank you for taking the time to provide your feedback of your experience at our resort. Whilst we regret you weren't completely satisfied, we value your comments so we can continue to develop and improve.

We would like to inform you that new sunlounger cushions will be arriving with us shortly to replace the old ones. Many of the sunloungers that don't have cushions as you mentioned is due to us removing them as they were no longer fit for purpose. We ordered the news ones a long time ago but as they are shipped from Western Australia there were delays that were unfortunately out of our control, but we have been advised they should be here within the next month.

We are also undergoing maintenance on all room showers, ensuring that they are appropriately descaled and working correctly and efficiently without problems or leaks. Due to high occupancy at the moment this is an on-going schedule dependent on when rooms are free for inspection, but we are in the process of doing this.

With regards to reception staff not following through on requests, there is no excuse for this and you have our sincerest apologies. This will be followed up on in our weekly staff meeting.

Lastly we have just introduced a weekly 'specials' menu in the restaurant, which allows guests more choices when dining there.

We thank you again for your candid feedback and hope to see you back in the Cook Islands in the not too distant future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 5 Contributor
55 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 6 May 2014 via mobile

What can I say! This resort truly should be 5 stars on service alone! We definitely had an amazing time for our friends wedding!

We stayed at the Muri beach club resort for 7 nights! We went to the cook islands for a friends wedding! I love this resort!

The staff at the resort were amazing! I would like to say a big thank you to Ana, Luke, Jone, Raj, and Kendra for such amazing service! These guys are so friendly and helpful and truly made our holiday memorable! This resort truly should be 5 stars on their service alone! Our holiday was made because of these wonderful people! Its hard to find great service these days and they do it with ease and always with a smile!

The continental breakfast at the resort is great with cereals, toast and fresh fruit! Each day you get a different choice of hot food and you get a menu of the choices when you arrive! But If you are bored with the same thing you can order a breakfast meal from the kitchen! The food was good at the resort but pricey as with most resorts! But I would highly recommend the buffet polynesian night at the restaurant as the food is amazing and the show was amazing! I would also recommend the bbq pork ribs at the resort, they just fall off the bone and are yummy! There are many restaurants around in close proximity to the resort on the main road which are great value for money!

The resort is in a great location and you can get to the town Centre in 15 minutes by car or scooter! You can rent them from the resort for a very competitive price! Scooters are a great way to get around the island! You can explore the way of life in this beautiful location!

The rooms are great and have two queen sized beds which have plenty of space! The beach view rooms would be spectacular! The bathroom was lovely and even had towel drying racks which heat up to dry your towels and bathers! We had a garden view room which was lovely and quiet!

The resort has the best location on the lagoon! You can use the snorkeling equipment and the kyaks and long boards for free to explore the beautiful lagoon! There are 2, 3 and 4 people catamarans for $20 an hour and they are easy to access the islands around the lagoon!

Shaggy and Shaddow are the resorts local dogs that love to join you on the catamarans, kyaks an long boards! I had so much fun using the long boards with shaddow coming for a cruise!

What can I say! I love this island, the people are so friendly I can see how people come over to visit and never want to leave! I could live here easily!

The resort was great in price, location and comfortability, the service is amazing and I will be coming back for sure!

Thank you for a great holiday and great memories!

Stayed May 2014, travelled with friends
Helpful?
Thank Zanderpants
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bromsberrow, United Kingdom
Level 3 Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 May 2014

Great location, view, room - apart from the cushions on the sofa, which were dirty -, facilities and food and generally friendly and helpful staff apart from reception staff, one member of which was unhelpful and did not follow through with commitments to us at both check-in and departure. The departure episode involved the cancellation the hotel of a late check out which we had been offered and accepted and had based our final day plans on. It was eventually conceded with bad grace by the hotel manager. We were not offered any apology for either incident. We will not go back.

  • Stayed March 2014, travelled as a couple
    • Value
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Helpful?
1 Thank Allin2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gotroppo, Manager at Muri Beach Club Hotel, responded to this review, 14 May 2014
Kia Orana,

Thank you for making some time to provide us with your feedback. The only way we can address issues is when we are aware of them, so thank you for helping us in this way.

We are happy to announce we have new furniture ordered and on it's way for the restaurant, the reception and the beachfront rooms, to replace the current ones. As we are a small island in a big ocean everything arrives to us by ship, which can take some time, but rest assured they are on the way and will hopefully be here shortly.

We sincerely apologise for the inconvenience experienced during your check out. This was completely down to human error on our part and are very sorry about this. Where we can we try to offer late check outs and other services to our guests to make it easier for them. In this case, the member of staff who offered you a late check out did not realise that the next guests due to check in were on an earlier flight, which inhibited us being able to give you a later check out, as there were no other rooms available to which we could transfer the new arrivals. As much as we would love to have been able to provide you with this service, we were simply unable to and our hands were tied. We are very sorry it caused you inconvenience.

We hope that these small instances do not detract from the overall experience both here and in the Cook Islands and we'd love to welcome you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne
Level 6 Contributor
83 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 27 April 2014

This hotel is in a great location which more than makes up for some aspects of it not being perfect. We stayed as a family - 2 adults and 2 adult children and when we arrived around 2:30am we found that there was something of a mix up with the rooms / bedding arrangements. The night staff did a good job in sorting this out and we spent three enjoyable days at Muri Beach Resort in December 2013. The island night was fantastic. The pool has some dodgy tiles, but so what the water is clean and it is being fixed as well as is possible in what is a remote location. Walking straight out of the hotel onto the sand and then into the sea is great. The resort is within very easy walking distance to a great range of shops, markets, cafes and restaurants. We would stay at Muri Beach Resort again.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RLFP_WSP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
Reviewed 27 April 2014 via mobile

Great base for exploring the island, this place definitely has the prime lagoon location. Great snorkeling, kayaking, and paddle boarding. Very cheerful and welcoming staff and the 'over 18's only' is a huge bonus for those wanting peace and quiet. Food was adequate - apart from the ribs which were delicious. 'Island Night' is a hoot with traditional dancers and local cuisine. Cocktails were a bit iffy, but will definitely be back to stay at this little gem!

Stayed April 2014, travelled with friends
Helpful?
Thank Helen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 April 2014

Muri Beach Club Hotel is situated right on Muri lagoon. The location of this hotel is absolutely perfect. The hotel offers free use of kayaks, paddle boards & snorkel equipment (most others charge per hour).
The hotel itself was a little run down and the food at the restaurant was overpriced and disappointing. Overall we enjoyed our stay as we spent most of our time at the beach, however it would be nice to see this hotel lift it's game.

Almost every meal we had at the restaurant was bland and overcooked. Not to mention too expensive.

We also found some of the staff to be quite rude. I waited over 5 minutes at the bar with 4 staff members in view and not one of them came over to take my order. Sometimes it felt like we were being a nuisance. In saying that, there were some really helpful, friendly and accommodating staff members too.

At about 2am one morning, we heard our locked door handle to our room shaking. We both went back to sleep but about 10 minutes later we were awoken again to our door slamming. Very strange. At about 4am our airconditioner jammed up and started making an extremely loud noise. We turned it off and tried to go back to sleep. Needless to say we both had a very unsettled and restless night.

There were always ants running around on the bed, bathroom sink and benches in the room.

Scooter hire is more expensive from the hotel than Avis which is just up the road at the Pacific Resort. The scooters available from Avis are much newer too.

After paying a lot of money to say at a nice resort, you expect clean rooms, security & friendly staff. Unfortunately we were a little disappointed with Muri Beach Club, however we would return to the Cook Islands - it is a beautiful place.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jess H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Muri Beach Club Hotel

Property: Muri Beach Club Hotel
Address: P.O. Box 3050, Muri, Cook Islands
Phone Number:
Region: Cook Islands > Southern Cook Islands > Rarotonga > Muri
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool
Hotel Style:
#4 Luxury Hotel in Muri
#4 Spa Hotel in Muri
#4 On the Beach Hotel in Muri
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Muri Beach Club Hotel 4*
Number of rooms: 30
Official Description (provided by the hotel):
Muri Beach Club Hotel's unequalled adult only resort location puts guests right at the heart of one of Rarotonga's most outstanding natural features - Muri Lagoon. The lagoon is the island's aquatic playground for superb and safe snorkelling and swimming. With other water sports like kayaking, wind surfing, kite surfing, sailing and glass-bottomed boat rides, there's always an opportunity to get out on the water and away from it all. With Motus (offshore islands) a stones throw away beckons you to enjoy its uninhabitated oasis..... ... more   less 
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Also Known As:
Muri Beach Hotel
Muri Beach Rarotonga
Muri Beach Club Hotel Rarotonga, Cook Islands

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