positives first,jo and the entertainments team were superb keeping the children involved.my 2 loved it all from the first minute until the end of each show.pirate show was superb and even loved it as adults.the entertainment team were all pleasant polite and friendly to my children and could not have asked for more.the bar staff were friendly and very helpful and tended to all our needs,food was good value with a wide range to choose from,drinks were reasonable also...
not so positives now,park is looking very tired in my opinion(then again we usually go to landguard and lower hyde},our silver apartment was adequate for our needs but the mattresses on the beds were poor,a piece of foam with springs in it(would assume this contravenes fire safety rules),felt it more comfortable sleeping on the sofa(not pulled out)..complained about the mattress or whatever it was,told to wait in all afternoon and no visit(could have been doing something with my kids)..whilst reporting this the poor chap in reception was trying to get the maintenance to do something to which I heard the maintenance guy respond with have bigger things to do with my time,shocking attitude..on arrival we were early so made our way to the pub at the entrance and had a drink when we went back at half 2 accommodation was not ready.customer service skills need much improvement or sacking and replace with people who can speak to people civil..would I go back possibly as I liked the location..sorry Romney but as a park you fall way behind landguard and lower hyde
- Official Description (provided by the hotel):
- Set between the famous Romney Marshes and one of Kent's finest sandy beaches, Romney Sands Holiday Park will give you a very enjoyable holiday experience. Facilities include heated indoor pools, tennis courts, fishing lake, crazy golf and adventure playground. ... more less
- Also Known As:
- Romney Sands Holiday Park - Park Hotel New Romney
- Romney Sands Holiday Park - Park Resorts New Romney, Kent