I booked and prepaid a nonrefundable room in this hotel. 30 miles before I got there I got stranded on my motorbike in really bad weather and couldn't make it.
They kindly refunded me the room, even though they absolutely didn't have to.
This is such a nice gesture and I wish I could do more then give them a five star review.
Dankeschön und bis nächstes Mal.
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