My boyfriend and I were excited to stay at this resort. Whenever we make the trip into Victoria we usually stay in/near downtown, however, this time we decided to stay one night at the Delta in the city and one night at Bear Mountain to have some time to relax and for a change in scenery. Boy, I sure wish we stayed both nights at the Delta. They have EXCELLENT customer service and the room was clean and beautiful. We also had a very large private balcony looking over the harbor! Great hotel.
Now onto my full review of Westin Bear Mountain:
We arrived at about 2 PM and we were told that our room was not quite ready yet and that it would be another 40 minutes. That was understandable since guaranteed check in time is 3 PM anyways. We decided to head out to the driving range for a bit since the clubs and balls are complimentary to hotel guests. When we got to the golf shop, one of the ladies was very friendly and was happy to show us the way to the golf carts which she told us we would be driving down to the range. Once we got there, a young male worker told us we couldn't use the golf carts. There were dozens of other people driving them around but for some reason we weren't allowed. It was extremely disrespectful and humiliating to have to lug our clubs down the steep hill and then back up with other carts whizzing right past us. I had heard from other people that the hotel does NOT cater to hotel guests since many services are free but this was just plain disrespectful. This was the beginning of our day here at Bear Mountain and it left a sour taste in our mouths. Not pleased.
Nonetheless, we had hoped the rest of our stay at the resort would make up for this lack of hospitality. We went to check in to our room at 3 PM, and guess what? It still was not ready. We were told it would be another hour! What a waste of our time. The lady working the counter (who had a severe lack of emotion) told us that we could 'downgrade' to a suite in the Fairways Building which is about a 5 minute walk from the main building (where our suite was originally booked for). She told us that this room was the exact same as the one in the main building but it had a 'nicer' view. I really wish we didn't fall for her lies.
Once we got to the Fairways Building we felt like were in a ghost hotel. Seriously, no sign of life. There were beer bottles and half eaten food scattered everywhere as soon as we left the elevator and onto our floor that was all we could see. People had left their room service trays outside their doors and from the moment we got there (3:15 PM) until we went to sleep, they were not picked up! What an eye sore. Every time we exited our elevator, we were welcomed by a table full of nasty, half-eaten desserts piled up on a tray with beer bottles and napkins over-top.
The room itself was nice and spacious but lacked warmth. My boyfriend and I are used to staying at beautiful hotels but this one was not the most inviting. However, our experience with the hotel thus far may have skewed our judgement. Oh yea, the base of the shower is all moldy and the walls are all scuffed up.
Anyways, the 'view' that the lady at the front desk promised us was nothing more than a couple of trees and a golf green. We kept our curtains closed most of the time to have some privacy from the golfers!
Lastly, there is not much to do/see/eat up on the mountain (as was expected), so we asked what a good place to go to eat would be. Concierge told us that the restaurant in the hotel called the "Master's Lounge" would be having a BBQ buffet. I do not eat beef for religious reasons and asked if they would be serving chicken, which is what I normally stick to. I was told yes, there would be steak, chicken, ribs and salad. We were excited to hear this so we made reservations. Once we got there and started putting food on our plates, we were told there is NO CHICKEN. I could not believe it. At $35 dollars a plate, I was absolutely appalled. I didn't want to make a scene so I decided to have some ribs. When I went to open the buffet top, there was one lonely rib inside. Everything was gone. I paid $35 for a baked potato and a Caesar salad. This was the last straw. I had had enough of this resort. I threw my towel on my plate - paid for a our bill and drove down to the little town at the base of the mountain and got some Sushi to go.
I will definitely not be returning to Bear Mountain and would not recommend it to anyone who is 'just a guest.' If you're a member of the Country Club, then by all means, you will be treated like royalty. If you're not - pass on this resort. Also, if you're not much of a golfer, you will be BORED at this hotel. We went to the pool and had a drink. That was probably the peak of our stay at here.
Lesson learned. Won't be giving this place the time of day again. The price we paid to 'downgrade' because the service at this hotel stinks and our room wasn't ready on time was definitely not worth it. I'm sick to my stomach about the money we paid for a romantic get-a-way that turned out to be a complete let-down.
- Official Description (provided by the hotel):
- The Westin Bear Mountain Golf Resort & Spa, Victoria hotel features 36 holes of Nicklaus Design golf. Indulge in a beauty or wellness treatment at the accredited Sante Spa. ... more less
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- Also Known As:
- Westin Bear Mountain Victoria Golf Resort And Spa
- Westin Bear Mountain Victoria Golf Hotel Victoria
- Westin Bear Mountain Victoria Hotel
- Westin Victoria
- Victoria Westin