Booked two rooms bed & breakfast for the 28th & 29th Sept. one for one night the other for two. On arrival we where told no breakfast, we told the receptionist we had confirmation that the price of our rooms included breakfast. His response was " I don't care what was confirmed there's no breakfast, that they often lie when they confirm bookings. We showed him confirmation of the booking which he promptly replied that he had let the rooms go to another booking. How he managed this I don't know as the phone hadn’t rung. This was possibly the rudest person I have ever encountered in my 67 years. The Travel Lodge just up the road where just the opposite, friendly and most helpful and it was a pleasure to stay there, also slightly cheaper with breakfast.
As for the restaurant being part of the hotel they lost a booking for that night for a party of seven due to this mans aggressive rudeness. He clearly has an attitude problem. When I told the restaurant why they had lost a booking and the reason they didn’t seem at all bothered. We had a superb Italian meal, with friendly service, at the Pavarotti instead.More
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