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Pine Valley Lodge
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Reviewed 8 February 2012

Firstly, there was no one to greet us when we arrived, despite me sending an email to the owners to inform them of our arrival time. When someone did arrive, they didn't introduce themselves. The chalet itself however has a very homely feel, for a self-catering chalet.

The next morning we got up early as we were hot air ballooning, only to find that no-one had informed us to put the geyser on. So we had to take a cold shower at 4am in the morning.

Check out time is 10am in the morning, but it stated in the pamphlet in the chalet that they are easy with the check out times. So as were having breakfast, the cleaner brings us our invoice and informs us that we should leave early as they expecting more guests that afternoon. No one had informed us about this when we arrived either. So we had to finish our breakfast and be out of the chalet in about 20 minutes. The accommodation itself is fine, although there was quite a big cobweb over the bath, with close proximity to the sites of interest. But the service was really pathetic and below par. The lady that helped us settle our bill didn't even bother to ask how our stay was. I would not recommend this establishment to any of my friends or family.

  • Stayed: January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank WreckHavoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geoff M, Owner at Pine Valley Lodge, responded to this reviewResponded 29 June 2014

Dear Guest,

Thank you for taking your time to write this review.
We note your comment that the self catering chalet has a "very homely feel".

Unfortunately, and as clearly stated on our website, we do not offer full time reception facilities. We advise guests who are looking for attention, room service and general hotel facilities to rather seek alternative accommodation. Our rates are very competitive and we can only do this by limiting the "hotel" type services, baggage handlers etc. We have many repeat guests who use us for the privacy of the establishment without having staff pampering them.

We would be quite happy to offer you a refund.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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