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“Terrible hotel!!”

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Vercelli Palace Hotel
Ranked #5 of 6 Hotels in Vercelli
London, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Terrible hotel!!”
Reviewed 12 September 2013

1 of the worst hotels I've stayed in and not worthy of its 4 star rating! The rooms are average, but have been cheaply refurbished, for example, the bathroom tap fell off in my hand. I definitely do not recommend eating here... The food was terrible and completely overpriced, there was one single type of wine on offer (not even a regional wine, which is a shame given the lovely local produce) and all this served by a young lady who didn't have a clue and clearly felt she was doing us all an enormous favour! The highlight of the evening was the chef burning something in the kitchen, filling the dining room with smoke and setting the fire alarm off. Breakfast was a complete joke. No places were set, you had to hunt for crockery and cutlery, coffee from a vending machine, no tea and cheap, nasty food - again, a shame given the quality of local produce. The most irritating moment, however was being laughed at by the reception staff when we complained about the place. The complaints have clearly been heard before but nothing gets done! On the plus side, we were only there one night!

Room Tip: Go to another hotel!
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  • Stayed September 2013, travelled with family
    • Value
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    • Sleep Quality
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Helpful?
2 Thank W4AKM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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243 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (4)
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English first
français aux USA
Level 5 Contributor
60 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 2 August 2013

We booked this hotel as a pit stop on our way back to France. Our choice was based on the rapport quality/price and the reviews. It was also based on the fact that we needed a room with WIFI. Well when we arrived we were first disappointed with the location. Yes it is close from the Autostrada but in a shady part of town. It is a good 20/30 minute walk to the center of town (to eat I recommend La Piedigrotta). I had asked for a non-smoking room and we were initially put on the second "smoking" floor. Our room reeked tobacco. I complained and the lady at the desk was not happy to change us but found us a room on the 4th non-smoking floor. Once in the room we noticed that internet was non working. We asked again but were told that there was nothing she could do...so we sat in the hall to do our work. The TV worked very badly (no HD for sure and only a few "ghost" channels. The door of the shower did not close correctly and once we showered water poured all over the small bathroom. So, all in all our worse experience in Italy. I am assuming that once I asked to change room we were "punished" with the "bad" room. Indeed there is a parking and the breakfast was fine.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mid-evil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Vercelli hotels

Zurich area, Switzerland
Level 5 Contributor
79 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 29 July 2013

Overall good for a one-nighter, not the first place to be

GOOD:
- Fair pricing
- Free parking garage
- Spacious, clean rooms
- Air-condition works very quietly
- Fancy Italian design - not really functional
- Free Wi-Fi

OK:
- Mattresses are quite hard, not everyone’s favorite
- Breakfast was ok with regards to the room rate, but not adequate for a four star hotel
- TV shows a limited number of Italian only channels

TO BE IMPROVED:
- Concierge didn’t speak English or French => communication was quite difficult

  • Stayed July 2013, travelled with family
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dichterdran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level 4 Contributor
32 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 15 June 2006

I wasn't sure I wanted to go all the way to Milan but I knew we could go further than Torino so selected a spot on the map half way between the two, came up with Vercelli and put it into the GPS. We got off the motorway and immediately wondered what the hell we were doing here! Driving into the town with the rice fields giving way to an industrial landscape with nothing around to redeem the place, I turned right off the main drag for some reason and happened by chance upon the Vercelli Palace Hotel. Only four months old, the place was very lightly booked and the staff were green but very attentive. The room was great, not huge but very comfortable and, of course, brand new. The restaurant had a Brazilian theme and the buffet/meat selection was more than anyone could eat and excellent value. Breakfast was equally good. Ultra modern, a piano player in the foyer, cheap tariff, attentive staff, comfortable room with wireless internet and all in a place like Vercelli! Sorry if I've offended any natives but really, it's not got a lot going for it, apart from at least one great hotel

Helpful?
3 Thank Larts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Vercelli Palace Hotel

Property: Vercelli Palace Hotel
Address: Via Giovanni Tavallini 29, 13100 Vercelli, Italy
Region: Italy > Piedmont > Province of Vercelli > Vercelli
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #5 of 6 Hotels in Vercelli
Price Range (Based on Average Rates): £
Hotel Class:4 star — Vercelli Palace Hotel 4*
Number of rooms: 142
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