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Mattandlau

Disappointed

3.0 of 5 bubblesReviewed 4 weeks agovia mobile
We’ve just come back from 3 nights in Messonghi Beach Hotel. First of all the hotel staff are lovely and were very accommodating. The location is also lovely and Corfu is a beautiful place. However we left disappointed over all. The food despite being reasonably tasty was limited and pretty much the same lunch and dinner over the course of our stay. So much so that we ended up eating out on two of our three nights.

Also I would question the suitability of this hotel for young families. The pools and beach are great for kids but they put us in a room which was right next to the outdoor evening entertainment. This started at 21:30 and didn’t finish’s until between 11 and 12pm. Saturday night was Karaoke which was unbearable. Trying to get our kids to sleep was impossible. It was like being in grotty pub in Stockport.

Also this hotel attracts a certain type of person…. yobs. If it wasn’t the late night entertainment keeping us up it was groups of yobs off their faces running around the resort like it was a zoo.

Overall we won’t be coming back and if you have a young family as snobby as it sounds it would be worth paying a bit more to stay somewhere where the rif raf can’t afford to go.
Date of stay: May 2024
Trip type: Travelled with family
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Greta Cappellemans, Guest Services / Front Office at Messonghi Beach Hotel, responded to this review
Responded 5 days ago
Dear Mattandlau,

Thank you for taking the time to share your detailed feedback following your recent stay at Messonghi. We are pleased to hear that you found our staff lovely and accommodating, and that you enjoyed the beautiful location of Corfu.
We understand how important good food is to the overall holiday experience, and we deeply regret that our offerings were not to your liking. We will share your comments with our culinary team.

We also understand your concerns about your room allocation. Did you contact reception? Depending on availability, we would have been happy to offer you a room further away from the evening entertainment.

Once again, thank you for sharing your experience. We would love to have the chance to redeem ourselves in your eyes and we commit to taking the utmost care of you during your next stay, should you decide to allow us to welcome you again in the future.
We are confident that we can provide a more satisfying experience for you and your family.

Best regards,
Greta Cappellemans
Guest Relations

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (3,733)
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48 - 53 of 3,733 reviews
Reviewed 5 weeks ago

10/10 food was really good with so much to choose from also was different daily staff were the best so friendly report was AMAZING honestly had the best week so did wife and little girl will be returning next year (all inclusive beer wasn’t the best but more than enough options on all inclusive

Room tip: Take a plug in mosquito deterrent or get some citronella candles it wasn’t to bad partner and child don’t get bit I did though
Date of stay: May 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank chrishF2984WX
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Greta Cappellemans, Guest Services / Front Office at Messonghi Beach Hotel, responded to this reviewResponded 5 days ago

Dear Chris,

We truly appreciate your feedback! It is a pleasure to hear that we succeeded in providing you with a perfect holiday.
We are looking forward to welcoming you again on your next visit to Corfu.

Kind regards,

Greta Cappellemans
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

What a holiday to remember 😍

The resort has everything you could want from bars, food, pools, beach, clean rooms, pool games, kids club and more.

My kids adored the entertainment team, always so friendly and welcoming at kids club and mini disco, that goes for all the staff on this resort actually. Hats off to Tasha and Spiros (Sorry hope I've spelt their names right 🙈) for making it so special. Mini disco for the kids early on and live shows in the evenings were just hilarious, from a boozy bingo to the ideal couple game show, exactly what you expect for a late night evening show.
Great selection of food and drinks for the whole family, we didn't go hungry once as there was always something to eat.

I strongly recommend this hotel for any family holiday or even a couples holiday .. just lush ♡

Hopefully be back in the future.
The Jones' from Wales x

Date of stay: May 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Gareth J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Greta Cappellemans, Guest Services / Front Office at Messonghi Beach Hotel, responded to this reviewResponded 1 week ago

Dear Jones Family,

Thank you so much for your wonderful review! We read it with great pleasure and we are thrilled to hear that you had such a memorable holiday with us at Messonghi.

It's nice to know that you enjoyed all aspects of our resort, from the bars and food to the pools, beach, and clean rooms. We are especially pleased that your kids had a wonderful time with our entertainment team at the kids club and mini disco. Dasha and Spiros will be delighted to hear that they made your stay so special!

Thank you for recommending our hotel for family and couples holidays; we strive to create a welcoming and enjoyable atmosphere for all our guests.
We can't wait to welcome you back in the future for another memorable stay.

Warm regards,
Greta Cappellemans,
Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2024

I rate this place 5 from 10, Its my view.
Reasons:in arrival charge us €49 for accommodation tax for a week.why?didnot mention before in hotel info. I had a lot travel to Europe and it was first time I heard that.you get different room from pictures when you booked.room not bad but need to upgrade.third bed is just rubbish,just twine bed is ok.cleaning service lady perfect (thanks God).a bit noisy because of kids and room neighbors at night time even midnight.shower power full and hot enough but absolutely tight and just good size for kids to take a shower,believe me.beech nice and clean.shop around good.staff friendly and helpful.food ok.on arrival you must have wristband for all time to show up your all inclusive options..(ridiculous)its better to give your guests a card for this option they’re not prisoners.facilities are good.nice place and good location.the worst thing was the live show it called the ideal couple,it was a competition between some couples for winning but shameful sexual questions in front of kids all ages around .we left the show because of wrong attitude of showman in wrong time and wrong place.(need to review by head manager).now it’s up to you to decide.thanks for having me.

Room tip: Ask them to send you the exact pictures of room before and after booking.
Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank sh J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Greta Cappellemans, Guest Services / Front Office at Messonghi Beach Hotel, responded to this reviewResponded 5 days ago

Dear Guest,

Thank you for taking the time to share your feedback with us. We appreciate your honesty in rating your experience, and we regret that it fell short of your expectations.

Regarding the charge upon arrival, this charge is an official environmental tax imposed by the government per room, per night, and this is the case throughout Greece. We regret that you were not informed of its existence prior to your arrival.
We are glad to hear that you found the cleaning service satisfactory and that our staff were friendly and helpful.
Regarding the live show, your feedback is valuable to us, and we now have reviewed these aspects with our management team to ensure a more suitable and enjoyable experience for all our guests.

Your satisfaction is our utmost priority and we look very forward to extending our warm hospitality to you again in your next visit to Corfu.

Greta Cappellemans
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2024

Fantastic Place! Thank you for the memories. 1st time abroad. The resort and facilities are fantastic, resort is clean and tidy. Food is plentiful and slight changes daily. All the staff we encountered were friendly, professional ad helpful. Big thanks and special mention to the animation team, keep doing what you are doing. Hopefully be back again!

Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MichaelL454
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Greta Cappellemans, Guest Services / Front Office at Messonghi Beach Hotel, responded to this reviewResponded 5 days ago

Dear Michael,

Thank you very much for this wonderful review! We are thrilled to hear that your first time abroad was such a memorable experience at our resort. We are pleased to know that you found our facilities outstanding and that you enjoyed the plentiful and varied food options.
We also truly appreciate your kind words about our staff; we will pass on your special mention to the animation team, and they will be delighted to hear your feedback.

We would love to welcome you back again in the future for another memorable stay!

Greta Cappellemans
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2024

Absolutely beautiful hotel, staff so friendly and put so much effort in.The food was lovely even for a fussy eater like me!!! Only thing that spoils it is other guests, taking more than their alloted drinks and leaving rubbish around and pushing in but sadly you seem to get that everywhere. Would definitely come back.

Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank O1157XZjaneb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Greta Cappellemans, Guest Services / Front Office at Messonghi Beach Hotel, responded to this reviewResponded 5 days ago

Dear Zjaneb,

Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that you found our hotel absolutely beautiful and that our staff were friendly and attentive. It is wonderful to know that you had such a lovely time with regards to our culinary offerings during your stay!

Your satisfaction is our utmost priority and we look forward to extending our warm hospitality to you again in your next visit to Corfu.

Greta Cappellemans
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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