I am going to start by telling you that I have never wrote a review, but I feel compelled to defend this hotel after arriving there during the peak of the, much wrote about, virus or bacterial bug.
We arrived on 14 August to a pretty quiet reception and fairly empty public spaces. We quickly discovered that hundreds of people were ill. Obviously we worried that we would catch it too.
I have to make it very clear that however this bug spread, I am certain it was not due to poor hygiene conditions or water issues.
I have never seen as much bottled water available (and we are very experienced travellers - 5 * hotels, 3 times per year). The hygiene was fantastic and I have extreme OCD, so trust me I was looking for anything I could pick holes in. There was nothing to fault.
The rooms were cleaned every morning to a very high standard, the public areas were disinfected a few times a day, the pools were very clean (I went for a walk at 8am to find lots of cleaning staff and gardeners everywhere). The restaurant was clean and food hygiene standards were followed correctly by staff.
Now I will tell you what the issue really was in that hotel (and probably others like it).
Everywhere was spotless and there were staff everywhere working extremely hard to maintain the standards BUT as soon as the guests were around it became clear why there was a bug and why it had spread throughout.
I have never seen as many people claiming to be "ill" then appearing in the restaurant areas filling plates with bread and fruit, with BARE HANDS. There were grabbers provided for absolutely every piece of food you could require but for some reason people love to pick it up, finger it then put it back and choose another. All the while spreading whatever bacteria is on their hands to others.
I cannot count how many times I tapped on somebodies shoulder to request that they leave the food alone and use the grabbers, to be met with blank faces.
The pool areas were lovely until people arrived and left plates piled high with fruit and food (that they had no intention of eating) all over the floors. Drinks cups were everywhere, with even the lifeguard constantly putting rubbish in the bin. Is that his job ? NO!
I have never seen as many 'animals' in one place. The only hygiene issue was concerning the guests who stayed in the hotel in August.
I cannot say if it was one particular nationality or not, but I can say that the British are much cleaner, thoughtful and respectful to others than other europeans.
Europe lead the way in some areas BUT unfortunately not basic manners, hygiene or courtesy.
Please do not let the bad reviews affect your decision to book, as I think many people will have a tainted view now based on their illnesses (which I imagine would absolutely ruin the holiday), but if they were well enough and had seen everything that we did first hand, they may realise that the guests were to blame with their disgusting ways.
How can any hotel contain or control the actions of over a thousand guests? It is impossible.
The management were outside the restaurants taking temperatures and asking people to stay in their room if they were ill, but people were bypassing them and the hand gels to enter the restaurant anyway. How on earth can they be expected to stop this, short of locking people in rooms?
The staff were fantastic and work tirelessly for you. Semis and Aliona in the restaurant are fantastic, they are so kind and humble. They cannot do enough for you, always cleaning and checking everything was ok. They work great together - a good team (thanks guys, the small things mean a lot).
Maria - guest relations, was one of the nicest most helpful people I have ever met. She works really hard to please and was so thoughtful and welcoming. It stands out when they take time to say hello as the attitude of some of the restaurant managers was poor. They were quite aloof and did not appear to do much apart from bully the staff.
The lifeguards at the water slide pool were amazing, again really made time to get to know the kids and looked out for them. Like I say small things count and make the difference.
We had a fabulous time, we did not get ill and we did ensure hand hygiene as best we could, so maybe this helped a little (or maybe it was luck).
The AI is the best we've ever had, with cocktails and champagne etc included. The beer and spirits were great quality and they even do kids cocktails which were amazing.
The rooms were fine, yes there are ants and lizards and bugs but for gods sake you are going to Rhodes what else do you expect?? I can't stand ants and insects but I book Greece knowing full well that is what I will be getting. Honestly, people do need to be realistic when slating hotels for certain things.
The sea views are amazing and the mountain view to one side is also lovely, I know what I'd rather wake up to (Rhodes ....... St Helens ??? Hmmmmm tough one).
The beach is stony, but really, is this an issue? No, buy some beach shoes from Aldi for £3 and get on with it. The fish were huge and colourful - great snorkelling for kids.
The evening boat to Lindos and back is fabulous and cheap.
PLEASE do not let the other reviews prevent you from booking. It really is lovely and on the positive side - if the hotel was lacking is certain areas they will certainly rectify that now given the bad press they've had. (We saw inspectors everywhere on one day).
To summarise, lovely location, great facilities, something for everyone, great views, amazing staff (managers not so good), great food / drink choice, clean, welcoming and high standard.
- Official Description (provided by the hotel):
- Adults Only Lindos Imperial Suites ... more less
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- Also Known As:
- Lindos Imperial Hotel Kiotari
- Iberostar Hotel Lindos Imperial
- Lindos Imperial Resort & Spa Rhodes/Kiotari