'All right' is the term I would use for this hotel. It certainly isn't fabulous. We stayed for 7 days and we were more than ready to come home.
The problem is, the hotel is badly managed. It accepts 1400 guests, but the facilities do not match the demand, nor are there nearly enough staff. The main pool is far too small for the amount of people at the hotel. There aren't enough sunbeds or umbrellas. The umbrellas can't be moved, demand is high and I haven't ever stayed anywhere before, and I have travelled the world extensively, where the staff don't wheel out extra umbrellas for the guests.
Getting a sunbed with an umbrella is an absolute joke. People get up at 3am to reserve their spot. My husband cannot sit in the direct sun for medical reasons, so I had no choice other than to join this insanity - which was a first for me. I set my clock every day for 4:50 am, because if you left it until after 6am there was nothing left. I met the regular early risers each morning, who along with me were doing the same thing especially if they had children, and we had a laugh/moan about it, but it certainly needs to be addressed by management. The pool actually doesn't open until 10am, and at best should be roped off until 8am - it is a holiday after all!!! Apart from one morning, when I walked through the hotel in the dark, it was quiet, and the staff were sitting upstairs overlooking the pool. Good morning they would say, albeit 3am or 5am as they watched us lay out our towels. Crazy tourists - I am sure came to mind.
As my eyes surveyed the pool for the first time, I was shocked at how shabby it is. Some of the tiles are black (especially under the waterfall area) and I worried immediately. My worries were justified, when 3 days later my daughter complained about her ear hurting. We ended up twice at the Dr's, and it ruined our holiday as she was in a lot of pain and consequently did not want to go in the water. I asked the lifeguard when the pool water was tested and I was told 6am every day. I had been poolside some mornings at this time, and I never saw this happen. We had a lovely room which overlooked the pool and in fact I never saw the pool being cleaned. What I did see every evening when the pool closed, was the lifeguard sweeping the dirty water that people had walked through all day - some with shoes on - being put back into the pool. On several mornings the level of scum on the water could be seen, bread was floating in the edges of the pool, and plastic cups were bobbing in the water. Fabulous?? ..... I think not!
There are queues everywhere. On our last day, as customary- I waited in the queue for breakfast - and out of boredom, I counted how many people were waiting in the queue. I was number 57 - there were another 23 behind me. There is only one waiter who is rushed off their feet serving drinks/ice-creams in the gelateria - hence queues. Likewise George is on his own serving the relentless queue at the pool bar.
There is one lifeguard, Pete, to monitor 4 pools and the slides. Management reprimand him if kids jump off the wall into the pool, whilst the parents encourage it, yet how can one person be everywhere at the same time?
The first few days we were there, it was 43c and the air was still. The lack of air-conditioning was an understatement. The inside temperature was the same as the outside. Luckily our room had good air-conditioning (some people said theirs wasn't working - I can't imagine in those temperatures), and it was the only place to escape the heat. I complained to management, (and I was one of many) after trying to eat lunch one day, as sweat dripped off me and the staff!!! I was told the air-conditioning was on, but because the doors kept opening as people came in or went out, this was the problem. How is it, I have stayed in larger hotels in Turkey, and when you walk inside, you feel the relief of the cool air?
We went to the taverna one night - which was a welcome break from the chaos of the main restaurant, however the smell of sewage was overwhelming. We also went to the Chinese, which we all thoroughly enjoyed. Mealtimes in the restaurant are manic and generally a free for all. Hundreds of people are swarming in every direction - some as though it is their last meal. I think upon checking in, a 10 minute presentation on manners and etiquette would benefit certain cultures. Although not managements fault, the greed of some people and the sheer waste is appalling. What I do blame management for however, it the disgusting practice embraced by this hotel, of removing the water and wine jugs after people leave their table and recycling the remaining back into other jugs to use again. . Fabulous?? ..... not in my opinion.
The animation team are a great bunch of people, and always had time for a chat with a big smile on their faces. They work very hard, and too much is expected of them. They are expected to entertain everyone throughout the day, and then again at night. A 5* hotel, I would have thought would have provided some good outside entertainers/shows on some nights. Majorca knocks spots off the Greeks! The area for the evening entertainment is very unappealing. Ugly in fact.
The hotel has a large proportion of British guests, who clan together each day to play darts or take over the smaller section of the pool to play water polo, sing their songs in unison in the pool disrupting the water gym, and gather around the bar each night at 5pm to drink copious amounts of beer and play a quiz. Maybe this constitutes fabulous for some.
I am left boggled as to where people have been holidaying if they think this hotel is fabulous??? They certainly haven't stayed in truly 5* hotels such as those in Hawaii, the Caribbean, or Bali to name a few.
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- Also Known As:
- Mitsis Rodos Maris Resort And Spa
- Mitsis Rodos Maris Kiotari
- Mitsis Rodos Maris Resort & Spa Rhodes/Kiotari