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“Really bad - more like a 2*”

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Mitsis Rodos Maris Resort & Spa
Ranked #4 of 15 Hotels in Kiotari
Certificate of Excellence
London, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Really bad - more like a 2*”
1 of 5 bubbles Reviewed 24 April 2014

What a waste of time away from home. I've travelled a lot around the world and especially in Greece and I often choose all inclusive holidays because I like mainly to relax and do absolutely nothing on my holidays. Once you have the key you are on your own. Reception staff were the most unkind, unwilling to help and uptight people I've met in the tourism industry. There were no information leaflets in the tacky decorated reception (black cheap leather armchairs everywhere!!!) apart from the hotel's, privately owned I assume, car rental company that had a whole desk installed just at the reception area. The room was very basic, equivalent to a 3 star accommodation. and I'm being nice. It was a struggle to get a coffee or even to eat as there were huge queues to the main restaurant and for the other restaurants you needed a reservation one day in advance at best. Not to mention the fizzy (not so much) softdrinks and the most disgusting unshaked cocktails I've ever tasted. It seems that the only thing that works there is the underpaid, overworked restaurant and service staff who worked all of the 7 days that I stayed there from morning to night, at times I had to eat fast and leave the restaurant because I felt bad for them, I've noticed they tried to hide this by rotating them. Hotel facilities are not capable to host the number of hotel guests staying there, I don't even want to think how it feels when it's fully booked! It was a nightmare, I've had more relaxing days in my own city at its most hectic hours. My suggestion, wherever you go, don't choose Mitsis, it spoils the beauty of Greece. I will have to agree with another guest's review and choose their moto, "Mitsis, Miss it".

Room Tip: Ask for a room away from the swimming pool.
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Stayed April 2014, travelled as a couple
Helpful?
7 Thank Juan E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,306 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (502)
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English first
Lincoln, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 23 April 2014

Recently stayed here as a couple for 7 days, overall this is an excellent hotel for the money you spend.

This hotel is clean, tidy and has great staff who offer excellent, friendly service. We stayed in one of the bungalows which was admittedly a little dated, but you benefit from being away from the main hotel area so is a little quieter.

Our main (and only) issue with the hotel is that when at full capacity there are too many people for the main dining area with not a lot of alternatives, especially for lunch. When busy you can find yourself waiting a lot at the bar and the main buffet.

On the whole, amazing value for money, would recommend for couples and families alike.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DubyaBee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 20 April 2014

Having travelled all over the world, with & without kids, I can say with certainty that this was one of the best buildings I have strayed in. Take a bow architect! What a building, which must be even more beautiful when all the planting is finished and flourishing after a long winter. There is a view of the sea from almost everywhere, the design was innovative and really beautiful inside and out. Lots of steps but lots of ramps and a lift also – expected as hotel is on a hill.
We were the first guests this season, which may account for some of the hiccups (see below and previous review) but in general the pluses far outweighed the negatives
- The hotel itself is immaculate and really beautiful
- Lovely functioning toilets that accepted toilet paper (worried myself sick about it being different)
- We all loved the food, lots of variety, local (and spaghetti, chips etc for the unadventurous) – had to leave a lot for want of space and now have to fast cos I feel so stuffed! Hot tea was hit or miss in the main dining hall but got hot cups everywhere else all over the hotel. Don’t bother with the Chinese restaurant that suffers from the same problems all these “speciality” outfits have (and I’ve tried them all over the world, inc Jamiaca); average and bland fare served up by locals. Why eat Chines food in a Greek hotel restaurant? So saying the maître d, was magnificent and had staff well organised
- Didn’t get to the Greek restaurant so can’t comment – confused thou, why is there a speciality Greek restaurant in Greece when we were already eating Greek food in the main restaurant?
- Facilities available for families with children are incredible and made the holiday for the 2 children we travelled with (and by extension us). The Animation Team are fantastic at their jobs and always aim to involve everyone in their activities day and night (hardly saw the kids who were made to feel very special). Lots of French spoken cos the majority of guests were French; fair enough I thought. English was spoken and anyway and all the kids seemed to understand what was going on and it did not stop them participating in everything with gusto.
- Did I mention the fantastic view, esp of the sea? Pebbly beach, but lovely and within the grounds of the hotel. Lots of loungers, tidy beach with drinks and food readily available
- Bar and other staff were very friendly.
- The main lobby staff did suffer a bit from an inability to work under pressure and without direction (especially when what seemed to be a thousand people all turned up at the same time for lunch and outside eating area was not used)) I noticed however that problem quickly resolved when the hotel manager stepped in, roping the magnificent Chinese restaurant manager in and kicking butt). Suspect everyone has learned from that and that the experience will not be repeated
- We liked the place because it was quiet but this is the start of the season and it may get less quiet – check out future reviews. Wonderful place for people with kids (ours were 12 and 13) but also great for my neighbours a couple with an adult daughter. .
Down points?
- Wonderful bathroom spoiled by shower heads ( we swapped to a larger room) that do not fit the shower bracket without contortions or hand holding. Shower door and placing of shower bracket means that water gets everywhere
- Internet – for 5 days the service was wonderful. Terrible when hotel was full or maybe when management got its website going at which point dreadful until I discovered late that that there was 2 hours free internet access every day which was more than enough for me. Hotel staff (and some of the savvy youngsters) did not know this, maybe to force us to pay? Tip – Find the free Rodos Maris Free address and then go into your browser and click the free service box on the right
- Spa prices too expensive for most and my suspicions about the ability to deliver the breadth of selections were confirmed by the previous review
- Some sort of flood during heavy rain, quickly sorted
My views? – lobby service and shower stops it from being full 5 star but hotel defiantly is I’ll be going back next year, if my daughter had anything to do with it!

Room Tip: Twin room not big enough for families with older children - chose a family room. Rooms near the chil...
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HappyPRLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 20 April 2014

Pools
Was very clean and cold but after you had got over the shock it was refreshing.Games and music played which were fun but if you wanted to be in a quiet area there was the smaller pool.The slides were very good,a big one for adults and older aged children and a little one for the younger ages.Water gym was very good,that was my exercise for the holiday.There was also an indoor pool so if the outside one was too cold you could in the indoor one.

Staff
The staff were lovely,very helpful and were very funny.What ever mood you were in they would put a smile on your face.Animation team were great,were very good with the kids and would make sure your ok and having fun.Would try to get you to join in the games and maybe dance on the evening.Reception staff were very helpful told up all about the things we could do,car renting and how to get to places.

Rooms
Rooms were very tidy and were cleaned every day in good condition.The rooms had good quality television and air conditioning.Beautiful views out of the rooms some had sea views.The fridge was filled every 2 days and you got your toiletries every day if needed.

Food
The food was ok,for me the Greek was the best restaurant and the Italian was the best for lunch.The breakfast was satisfactory,Chinese weren't so good and in the main restaurant was the same food every day so you got a bit fed up with the selection.Book the Greek in advance as it gets very booked up.Got free ice creams which was good all ages loved it.

Beach
The beach wasn't all that.The beach had very little sand and the rest was just stones which hurt your feet.The beach bar was good and the water sports was brilliant.The sun beds were close to the sea so you had a close eye on the kids.The sea was very clear and wasn't that cold,was a good temperature to cool down in.The canoes were free so you go canoeing whenever.

Overall
Weren't a very good time to go because there weren't a lot to do because it weren't in season.The weather was lovely very hot rained twice when we was there though.We still got to go horse riding on the beach though and donkey ride up to the castle in Lindos.Lindos was beautiful there was lovely little gift shops and an ice bar where everything was made of ice.Rhodes town was good aswell shops there like ones you would get in England there was even a McDonald's and Starbucks there.A regular bus took you to those places from the hotel.Night entertainment was great couldn't have been better.Different things each night so you didn't get bored,sometimes they would want volunteers or just let you relax and watch the show.Good row of shops at the hotel and an arcade with a massage chair.Tennis court was good,very well spaced and clean.The spa was too expensive this was the only bad thing seeing as I was looking forward to a relaxing treatment.

Stayed April 2014, travelled with family
Helpful?
1 Thank Eden P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gravesend, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 20 April 2014 via mobile

Have just returned from a week stay at this lovely resort. Would definitely rate 4/5 star. Reasonable weather for April. Wonderful animation team & very family friendly. Had a fantastic room which had a pool right outside which we shared with four other English families. Made the holiday really special. Nice room except for pillar in children's area meant we could barely fit travel cot in. Much nicer than bungalows though. Good choice of food. No water sports running at beginning of season. Right beside beach with nice bar. Kids loved evening entertainment. Unfortunately service went downhill when more tourists started to arrive and overcrowded at main restaurant. Had to request travel cot twice which didn't arrive until second night. Not much outside resort. Chinese & Greek restaurants nice for a change, also Italian but only open at lunchtime.

Also water restocked only 2 bottles every 2 days. Good kids club and big thank you to Nicole and all the friendly entertainment staff. Best pina coladas served by Nektarios at Internet bar.

Stayed April 2014, travelled with family
Helpful?
2 Thank Gileslynn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 20 April 2014

Stayed between the 12th-19th April and was only just opening for the season! Was truely great! Restaurant was great, would highly recommend the Greek restaurant! Animation team were brill... Kept my boyfriend and I interested with our competitive nature with water polo, table tennis tournaments (which I won) and quiz's!

Really great hotel and staff, and weather was great too, which always helps! Would highly recommend, esp during the week we stayed as was nice and quiet and could always get a place in the restaurants.

Thank you very much Rhodos Maris :)

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tammieanderson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hereford, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed 19 April 2014

The hotel itself is immaculate, however it is not worth a 5* rating.

The food in the main restaurant is average, not always warm, and it is virtually impossible to get a hot cup of tea. It caters for large groups of people, and in complete honesty they're out of their comfort zone. If you want a good meal, I highly recommend the Greek/Chinese Restaurants which are located on site.

Facilities available for families with children are incredible, the Animation Team are fantastic at their jobs and always aim to involve everyone in their activities. Only problem being that the evening entertainment is more often than not, spoken in French.

The Staff at Reception are incapable of multi tasking and unable to work under pressure. On our final day they provided us with an incorrect flight time, and we also had to make our own way to Rhodes Airport because the hotels organised transfer wouldn't have gotten us there on time. The Staff at Reception were quite frankly useless, uninterested and unwilling to do anything to help us out, their response was, "Catch the local bus, it leaves in 10 minutes"...

I also booked myself in for a French Manicure at the Spa, I didn't expect to have to inform, "qualified beauticians" what a French Manicure is, and that I didn't want a child's glitter nail polish with stickers on my nails, which was their first attempt.

All in all, I was very disappointed with certain aspects of this resort, it isn't worth a 5* Rating, the location isn't ideal and as previously mentioned, the Staff working on the Reception aren't interested in anything that doesn't have an easy solution.

On the plus side, Mike who works at the beach bar is absolutely fantastic and makes amazing cocktails!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CharlieB1991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mitsis Rodos Maris Resort & Spa

Property: Mitsis Rodos Maris Resort & Spa
Address: Kiotari 85109, Greece
Region: Greece > South Aegean > Dodecanese > Rhodes > Kiotari
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#4 Luxury Hotel in Kiotari
#4 Spa Hotel in Kiotari
#4 On the Beach Hotel in Kiotari
#4 Family Hotel in Kiotari
#5 Romantic Hotel in Kiotari
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mitsis Rodos Maris Resort & Spa 4*
Number of rooms: 428
Reservation Options:
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Also Known As:
Mitsis Rodos Maris Resort And Spa
Mitsis Rodos Maris Kiotari
Mitsis Rodos Maris Resort & Spa Rhodes/Kiotari

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