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Mitsis Rodos Maris Resort & Spa
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Reviews (2,864)
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Reviewed 4 weeks ago

We came back a week ago and had a great time. Its true that when we arrived the 1st thing from the reception was about the 40euro tax charge from the Greek Gov, and that as we were there for 10 days the safe was a further 40euro and then the beach towels deposit was another 40 euro... So we'd not got our room key and we were down 120 euros..... But after that we had nothing to complain about. We used the Greek, Mediterranean and US restaurants, and had no problem booking them, and the buffet restaurant was crowded, but we always got a table, and the food was ok.... A very big plus for the Hotel is the staff, they were all very polite, friendly and very helpful. The beach bar staff worked non stop, and we were served drinks out on the sunbeds at the beach on a regular basis, and they were always friendly, and the pizza man was always cheery , even though it must have been baking in there. The captains of the Med and the Greek/US were always cheerful, friendly and couldn't have been nicer.The entertainment was varied each night, and in the Amphitheater the Jerseytones and the Drifters were well worth watching, and had everyone up. Also Cafe Neo was a place to have a quiet beer, and was very well run by Demetris and always working to ensure you had a drink, and made welcome. Finally a big Thank You to Demetria in the US restaurant for taking the time to stop and speak to us, remember us throughout the holiday and always to be cheery and smiling. Also just to say that the wifi wasn't great, but after a couple of days we were getting wifi on the beach as well as in our rooms, not just around the reception area. Thank you to all the staff at The Mitsis Rodos

  • Stayed: May 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank FranMandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rodosmarisgm, Υπεύθυνος Δημοσίων Σχέσεων at Mitsis Rodos Maris Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear FramMandy,

Thank you for taking the time to review your stay with us. We are really happy to hear that you enjoyed it.
We wish to welcome you back again!

Many grettings from all the staff :)

Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Went to the Mitsis Rodos Maris from 24th April for 2 weeks, this being our first time in a Mitsis Hotel however having travelled around the world we can honestly say the place was superb..From the moment we arrived the staff were extremely friendly, helpful and most professional which is a credit to the Management and Mitsis Hotels. The place was spotlessly clean and the quality of food excellent. The whole Holiday was great and made special with the interaction of the Hotels staff. Our favourite was the Greek restaurant and its Manager "The Captain Angelas" what a character and a true credit to the Hotel. The Beach Service was superb and in particular the lady in the bar and Christof service was fabulous ( all the beach staff deserve a special mention).. The Mediterranean came a close second with the Manager Rena giving superb Customer Service and Niko & Demetrious making the customers feel special. The staff in the Asian were always professional anf friendly and always greeted with a smile. Nikos in the coffee shop also deserves a mention. The whole team were led by the very professional and friendly Freddie with assistance of Rena who know exactly how to trat all the guests. All in all a fabulous holiday and we hope to return.. A true credit to the Hotels Management and the Mitsis Chain.. Thank you.. Paul & Di.. England

  • Stayed: April 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Cranwell1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rodosmarisgm, General Manager at Mitsis Rodos Maris Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear Paul&Di,

Greetings from Rhodes,

I am delighted that you have enjoyed your stay with us and I am really looking forward to host you again in Mitsis Hotels . Thank you so much for your nice comments and rating.

Kind Regards

Michail Michail
General manager

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Reviewed 4 weeks ago

We have just come home from a week here, we were very lucky - the weather mid/late May was superb.

Please take into account before you book this hotel that it is a minimum of an hour and a half transfer from the airport, no fault of the Hotels’s of course but it does need to be taken into consideration.

We’ve stayed at this hotel before, last year, it is a lovely hotel in a beautiful part of Rhodes, on the beach, perfect.

If you have stayed in a Mitsis Hotel before then you can joins their Friends Club, giving extra privileges, including the mini bar being refilled every day (every other day for non club members) WiFi in your room ( on this occasion the receptionist said that no, we could only have free WiFi in the main area, but I logged on via my iPad and it remembered the code from last year!) we had a bottle of wine and fruit basket dropped off to our room too. After we placed our booking we emailed the hotel to ask if it was possible to have a peaceful room with a view, we were delighted with our room, a bungalow at the edge of the resort facing the sea and yet near the centre of the resort, the pool, shop etc.. perfect (no 747)

From the moment we arrived after the long journey at reception we were immediately and efficiently checked in at reception, we were quickly sent to the dining room for lunch before it closed, where the lady who I think is one of the restaurant managers recognised us from last year, very welcoming.

Breakfast, lunch and evening meals are served buffet style in the main restaurant, there is an American Burger restaurant throughout the day which becomes an evening Greek restaurant, both very delicious with good service - but puzzling As to how to book them though as reception tell you to book with them direct, but I think the restaurant manager would rather you didn’t! However we managed two bookings with each, food was lovely. There is an Asian restaurant too but we did not manage to book with that one unfortunately.

We spent most of our time pool side, I appreciate that it was relatively early in the season, so the hotel wasn’t at full capacity but we always managed to get a couple sun beds after we had our breakfast, no 6am dashes each morning which is nice. The young ladies that work in the pool bar are very friendly and come round offering you drinks regularly, very nice touch.

The geleteria (probably spelt incorrectly, which I apologise for) was very nice, again you get served with hot, cold, soft or alcoholic drinks throughout the day, nice to sit in the shade for a while. The same area becomes very busy in the evening and hard to get a seat to watch any entertainment, however the waitresses work tirelessly in the evening getting everyone’s drinks and always with a lovely smile.

The main restaurant can be very busy, a lot of choice but the same kind of food most evenings, so the choice doesn’t seem so vast after a couple days, always chops, chips, beef burgers, spaghetti Bol, pasta, potatoes, salads, breads etc..

We had a problem a night or two before we left, in the main restaurant, which wasn’t good to be honest and could have been easily resolved with a smile.... we had eaten our main course and drunk half of our drinks, when we went up to get a dessert, by the time we came back our table had been cleared and another family sat at our table! The restaurant was very busy at this point and we were just stood there with our plates not knowing where to go.. my husband approached one of the more senior waiters who was just nearby and frankly he couldn’t have been more unhelpful, he looked at us and dismissed us, walking away and refusing to look back.. the waiting staff here have amazing English language skills and there was no doubt what we had Just said to him, but he didn’t want to know and refused to assist us, we found another waiter, one of the much younger guys who quickly found us another table apologising saying it wasn’t his fault.

Now, mistakes happen, it shouldn’t have done as clearly we hadn’t finished our meal, only main course plates were on the table, but had the guy we approached smiled and apologised and more importantly dealt with our situation then it would have been fine.. but to dismiss and ignore us meant it wasn’t fine, it was embarrassing - this is not 5 star service I’m sure you agree.

We are gold member Mitsis Friends Members, this being our 7th Mitsis visit, meaning we know what to expect.. this is not what we expected and it ruined the evening. Did we complain to anyone ? No, what would be the point, the evening was ruined so you move on and hope it doesn’t happen again.. unfortunately the main restaurant is not great, it’s a challenge some mornings to get coffee, to get a full set of cutlery and to have salt and pepper on the table. I know it’s not a big deal, but if you can’t have the above basics in a 5 star hotel, where are you going to get them!

In summmary, a very nice hotel, lovely facilities, some very lovely, helpful me,here of staff but the buffet restaurant is below standard and you should book into the other restaurants where possible.

Stayed: May 2018, travelled as a couple
Thank MadeinDevon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rodosmarisgm, General Manager at Mitsis Rodos Maris Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear MadeinDevon,

Thank you so much for your valuable comments that we are taking it very seriously and working on some valid points, we apologize if attitude of one of the team in our restaurant was unpleasent that is not the normal case as you can notice from the other comments ,and I wish you could had report it on the spot to the management to take corrective action as we dont tolerate such things.
Despite that , we wish to see you again at your second home Mitsis Rodos Maris for the 8th time and enjoy as usual.
We are planning for some renovations next winter to add more facilities to our valuable all guests which will make the place more attractive.

Have a Lovely Sunday.

Thank you and Kind Regards

Michail Michail
General Manager

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Reviewed 4 weeks ago via mobile

Stayed at the mitsis rodos Maris resort and spa with friends had an absolutely amazing holiday room was really clean with fresh towels every day mini bar constantly stacked up with refreshments.staff we're fabulous always happy to help need to mention Elizabeth at the bar was brilliant so friendly and nothing was any trouble she made our holiday! Really will miss her. Girls at the pool bar were fantastic really made us laugh! Food was gorgeous especially the Greek restaurant couldn't ask for anything better! All in all totally brilliant can't wait to book for next year xx

Stayed: May 2018, travelled with friends
1  Thank myhaven_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rodosmarisgm, General Manager at Mitsis Rodos Maris Resort & Spa, responded to this reviewResponded 4 weeks ago

Thank you so much for your nice review and rating . It was a great pleasure for us to host you and will be more delighted if you visit us again .

Thank you and Kind Regards

Michail Michail
General Manager

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Reviewed 4 weeks ago via mobile

Would definitley recommend Mitsis Rodos maris.
Rooms cleane on daily basis, great customer service, amazing animation team. (Massive shout out to Babu!) Food great quality. Beach: pebble but still great! Looking forward to booking our next stay!

Stayed: May 2018, travelled as a couple
Thank Karolina P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rodosmarisgm, General Manager at Mitsis Rodos Maris Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear karolina P,

Thank you so much for amazing review and 5 stars rating. Looking forward me and my team to see you again in Mitsis Hotels.

Thank you and Kind Regards

Michail Michail
General manager

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