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“Excellent bar the sunbed issue!”

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Neptune Hotels - Resort, Convention Centre & Spa
Ranked #1 of 16 Hotels in Mastichari
Certificate of Excellence
Reviewed 15 July 2013

Chose this hotel 2 weeks prior to holiday via Sovereign holidays. Did not know was German operated until week before departure. Think Sovereign need to explain this. Even so thought do to ownership would be run with military precision and can only say wow! .rooms cleaned everyday, grounds tended everyday. Staff attentive, helpful and spoke good English. Our only issue was sunbeds! The brochure stated no reserving of sunbeds as did the notices on the sun shades. Alas this rule was not observed by our European cousins hence by 8.15am all beds taken by towels with no bodies (breakfast being had). On complaining to reception they advised that previously after complaint they started to remove the towels but caused more problems (sounded like mini German revolution!). Sunsets also being used as such sunshades for children (2 beds for 1 person). So once again week 2 of holiday with early wake to reserve beds! As the say g goes if you can't beat them join them!! Apart from this issue would come back.

  • Stayed: July 2013
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1  Thank colesj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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124 - 130 of 586 reviews

Reviewed 9 July 2013

It is a quite large resort, that offers 570 rooms of various sizes. But it is so well organized that you never experience a "crowd Syndrome". the beach and the 8 swimming pools offers enough space for everyone. The same is true for the main restaurant: if you think of the 1200-1300 persons that may eat in a couple of hours there is never a queue. And the food quality is absolutely astonishing.
In the resort there are also other 3 restaurants, italian, greek, and "high class". These are nont included in the half board, but if you opt for eating there in the evening you get a 50% discount on the bill.
Some words on the "high class" restaurant "Proteas": it is a small (I think 25 persons max) terrace restaurant, where the food, the service and the "vista" are fantastic. Please do not avoid to be pampered in this place at least for one of your evening stay!
5 stars are not enough...

Room Tip: Since you have to free up your room, on the last day of your stay, at 12:00 AM, but most return flig...
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  • Stayed: July 2013, travelled as a couple
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2  Thank Elipapero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 July 2013

Superb hotel
Hotel staff very helpful especially at reception
The hotel and the rooms bright and clean impressive.
Room cleaning service is excellent.
Beautiful and well maintained hotel, the dining room serves rich and varied. {Some waiters not treated us nicely}
Large pools and beach well maintained and equipped
Highly recommend ...

Room Tip: Ask for a room with sea view
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  • Stayed: July 2013, travelled as a couple
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Thank LEHAVIM20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2013

Kos a small island but a perfect place to spend a few vacation days.
The resort located not far from the airport on wide! and green land and about 30 min.
Bus ride from Kos town. You can take a taxi as well with a resonable price.
Food was exellent and with a huge veriety also few ather resturant are inside the resort
So you can have dinner there (at 50% off).
The hotel located on a privet beach and has few swimming pools.
Don't forget to bring your gim gear if you want to to do some workout.
Rooms are wide and well equiped.
If you get bored you can rent a car and visit one or some of the fishing villages.
People on the island are nice and you get nice hospitality in the hotel.
The hotel is very German orinted most of the guest are from Germany.

Room Tip: Rooms on the second floor (in the "bungalws") facing the sea
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  • Stayed: June 2013, travelled as a couple
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1  Thank moshe t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2013

A wonderful modern resort offering everything what you need in a hollyday. It is a huge area with a lot of little bungalows instead a hug hotel complex. All rooms are modern with enough space and a nice balcony. You feel like in a little village. There are within the area around 4 pools, 3 Restaurants, shops, spa,various recreations like mini golf and tennis and a water sport center at the beach, a theater and a disco. All restaurants and the 2 beach bars offereing different kinds of foods in a excellent quality. Breakfast and diner is in the room rate included ( if you choose the option for € 66.- per day/person) is a fantastic buffet with a wide selection of food. For me is the best time to go there before the main season - may, june, september. The staff is very kind and almost all are speaking english and german. The beach is a wide sand beach and the sea is also wonderful for swimming. Dont miss to visit the Tam Tam Bar beside the resort ( 5 minutes walk around the beach ) a romantic place with wonderful greek food and perfect to have a romantic sunset. I will come back to that place again.

Room Tip: You can choose all rooms except in the main building ( also nice rooms but not so romantic like the...
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  • Stayed: June 2013, travelled as a couple
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Thank Sunny B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2013

Great hotel, many space, good food, very quiet and a very friendly staff. Very beautiful big garden.
Even with a full occupation (+- 1.100 tourist) you can easily find a quiet place in the garden or at the swimmingpool (no rush in the morning to get a seat)
The hotel is a little bit secluded from the nearest villages. Renting a car is recommended if you want to visite the island but 5 resto + 4 swimmingpools (+ 1 indoor) can also give you a great pleasure.
We have been 9 times to the hotel and still the same staff is working there. It creates a friendly environment.
RECOMMENDED for couples and family with children (not so for solo). At 11,00 pm the music in the bars stops (you have a disco underground in a cellar)

Room Tip: Choose a room in a bungalow and not in the main building (bungalow : 6 or 8 rooms on two levels = go...
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  • Stayed: June 2013, travelled as a couple
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Thank patrick p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2013 via mobile

We have just returned from a wonderful 10 days at Neptune Hotels where we had a wonderful holiday.
We travelled with Inspired Luxury who arranged everything, including an upgrade to an apartment, full board at half-board rate and taxi transfers.
The accommodation was spacious, spotless, maintained daily and offered beautiful views across fields to the sea and nearby island.
The choice of food was excellent, the staff friendly and helpful, the grounds immaculate and extensive, there was never a shortage of sun-loungers either by one of the 4 pools, in the gardens or on the beach!
Various activities are arranged each day and some of the team put on high-standard evening shows, such as Les Mis, We Will Rock You, Mama Mia, Lion King.
We have no hesitation in recommending this hotel and Inspired Luxury.

  • Stayed: June 2013
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Thank Eastanglian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Neptune Hotels - Resort, Convention Centre & Spa

Address: Mastihari, Mastichari 853 02, Greece
Phone Number:
Region: Greece > South Aegean > Dodecanese > Kos > Mastichari
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Mastichari
#1 Luxury Hotel in Mastichari
#1 Spa Hotel in Mastichari
#1 Family Hotel in Mastichari
#1 Top resorts Hotel in Mastichari
#1 Romantic Hotel in Mastichari
Price Range: £109 - £313 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Neptune Hotels - Resort, Convention Centre & Spa 5*
Number of rooms: 569
Official Description (provided by the hotel):
Neptune Hotels - Resort, Convention Centre & Spa, an ample holiday resort on the island of Kos with rooms, suites and apartments is built in the traditional style of the Greek island architecture and located directly at a long sandy beach. The complex offers luxurious facilities and first-class accommodation in its main building as well as in the surrounding bungalow units, complimented by the traditional Greek hospitality. Four restaurants, eight bars, four outdoor pools, a modern conference center, various sports facilities, professional child care, diversified evening entertainment as well as the relaxing ambiance of the Neptune Spa reflect the high level of comfort and service at Neptune Hotels.The 150.000 m² private complex on the island of Kos is located 8 km away from the international airport of Kos, 18 km from the town of Kos and 5 km from the picturesque village of Mastihari. Neptune Hotels is the ideal place for relaxation and holidays, as well as an attractive convention & incentive destination. ... more   less 
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Also Known As:
Neptune Hotels - Resort, Convention Centre Hotel Mastichari
Neptune Hotels - Resort, Convention Centre And Spa
Neptune Hotel And Convention Centre
Neptune Resort And Convention Centre
Neptune Hotels - Resort, Convention Centre & Spa Kos/Mastichari

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