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Iberostar Creta Marine
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Reviews (1,622)
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Reviewed 4 September 2013

It is the good resort but you have got to spend a lot of cash there because all services are at extra charge:
• There is a safe in a room but you have to pay extra to use it
• There is Wi-Fi but you have to pay extra to use it
• There are sun beds at the beach but you have to pay extra to use it, etc. etc. etc.

They even force you to buy water at the diner – 2.50 EURO per 1 litre making more than 200% profit per bottle...

  • Stayed: August 2013, travelled with family
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Review collected in partnership with Iberostar
1  Thank TBC09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Creta Marine, responded to this reviewResponded 6 September 2013

Dear Guest,

First of all we would like to express our gratitude for your visit at our IBEROSTAR Creta Marine hotel and for the time you spent sharing a review on your stay.

We lament hearing that you weren’t properly informed about the extra charges and what was included in the price of your stay, as you can see on our website and brochure for a half board treatment the beverages are not included for the dinner as well as the safe in the room and the WIFI connection. We would like to suggest for any upcoming holiday with IBEROSTAR that you contact our call center where we can give you all the information for you to choose the hotel type and treatment in accordance with all your holiday needs and wishes.

Once again, thank you for choosing IBEROSTAR, we hope that you had a nice journey back home and to have the pleasure of serving you again in the future.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Hotels & Resorts

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2013

The activities were fantastic, the food was amazing (you can try different ones), the mini club for the kids was great, the mini disco in the evening, they even took the kids snorkelling. The rooms are great and comfortable.

Room Tip: We got a sort of bugalo, it was facing the sea. fantastic!!
  • Stayed: August 2013, travelled with family
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Thank nkharusi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 September 2013

The hotel has a good location, beautiful panoramic view from the rooms overlooking the sea, the beautiful large area at the hotel's own Parking. Particularly impressed by the variety of food: a magnificent every day a new range of dishes. Pleased friendly staff of the hotel.

  • Stayed: October 2012, travelled with family
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Thank lanakara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 August 2013

First of all, I would like to start by saying that in general this hotel is nice, but the service in it is very bad.

When my family came to this hotel, the first thing that caught my eye was, they were people with a bandages on their hands and feet. Near the pool and in the restaurant floor is very slippery, so you need to move very carefully and slowly. There was a situation when a girl fell near the pool and hurt her leg. She was sitting and crying there for about 10 minutes , but a local doctor didn`t come! By the way pool was also dirty sometimes. While swimming you could see somekind of leaves on the bottom of it.

Although the food was quite varied and tasty, the service in the restaurant was slow and at times you wolud sit with your dirty plates till the end of your stay there.

Finally, of course it's Reception. :) Whenever you pay for any services in the hotel, ask for a check. When we payed EUR 60 for WI-FI (which, by the way is slow) and Safe in the room, nobody gave us a check. Next day staff asked us to pay another EUR 60, because they did`nt remember us paying. They couldn`t deal with this problem for 2 days and it was easier for them to make thieves from us than help. Fortunately, there are still polite and good managers of a higher rank, who can help you.

  • Stayed: August 2013, travelled with family
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1  Thank Elena M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Creta Marine, responded to this reviewResponded 30 August 2013

Dear Guest,

First of all we thank you for choosing our IBEROSTAR Creta Marine hotel for your summer holiday in Greece and for the time and effort you spent to share your personal impressions on your stay as this helps us know how to enhance our guests’ experience among us and deliver great holiday memories which ultimately is the goal of IBEROSTAR.

It is correct to state that the areas around pools are slippery; this is why we placed several “slippery floor” signs around the pool and we invite our guests not to run or walk barefooted on the slippery tiles; moreover the hotel offers a 24-hour doctor on call service as he is not accommodated in our hotel, it may have taken around ten minutes for him to be onsite, but we can reassure you on the fact that the person you mention has been duly assisted.

Related to the extras we would like to point out that upon check-in guests are offered services such as the safe in their room and internet access and are informed of the according charges, which upon accepting the services the corresponding receipt is printed out at the same time but the amount is being charged on the card at the time of check out, not before, so we can easily state that the bill was not charged until the end of your stay.

On the other hand we are glad to hear that overall you had a pleasant stay in our hotel and that you appreciated the efforts of our Chefs by the restaurants.

Once again, we thank you for your visit and hope you had a nice journey back home.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Hotels & Resorts

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2013

This is the first time I write a review about my holiday. The reason for doing it is that I'm so grateful for the opportunity to stay at Iberostar Creta Marine Hotel. Everything was excellent - from room quality to entertainment. I couldn't ask for more. I work for one of the biggest hotel chains in the world and I know what real hospitality is. You have it, guys. Keep up the good job! I would absolutely love to come back to this wonderful place!

Best regards,
Lyubov

  • Stayed: August 2013, travelled with family
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Review collected in partnership with Iberostar
Thank lyupotrebenko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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