I booked and paid for a room at The Lodge a day in advance via Agoda. Upon arrival, there was no record of our reservation and the only room that was available had 1 bed, whereas the room I had booked was a penthouse room with 2 beds to accommodate 3 adults. The front desk staff was confused, but friendly. She offered to get the manager on the phone and that's where things turned really sour.
The manager was not at all apologetic and acted as if this mishap was my problem to deal with. She kept yelling that they had quit taking Agoda reservations "10 days ago" despite my having paid for the room the day before. I asked her to find an adequate alternative to the room I had booked, and her response was that the room they had available could have been mine, but that I "wouldn't have it." (Because it would not sleep 3 adults!). She made no offer to help me get a refund for the room (which I got via Agoda, very easily) or even help us find a room at another hotel - which is standard hotel practice.
The woman working the front desk did walk around and try to find places, but they would not have paid for the room as most hotels would when they make an error like this.
In the end, I hung up the phone with the manager and left. We quickly found a friendly, accommodating hotel just down the street for our last night in Koh Samui. I'm still a little angry that this whole episode cost me 1-2 hours of valuable beach time on my last day in the beaches.
- Official Description (provided by the hotel):
- The Lodge Hotel is a small and affordable hotel, fantastically located on the beach and in the heart of Fisherman's Village in Bo Phut, Koh Samui. All of its 8 en-suite rooms have balconies with unobstructed views across the sea to Koh Pah-Ngang. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Agoda, Booking.com, Travel Republic (UK), TripOnline SA, Expedia, Ebookers, HotelsClick, Evoline ltd, Hotels.com and 5viajes2012 S.L. so you can book your The Lodge reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- The Hotel Koh Samui
- The Lodge Koh Samui
- The Lodge Ko Samui/Bophut