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“Slightly disappointed after great reviews...” 4 of 5 bubbles
Review of Hansar Samui Resort

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Hansar Samui Resort
Ranked #13 of 187 Hotels in Bophut
Dubai, United Arab Emirates
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Slightly disappointed after great reviews...”
4 of 5 bubbles Reviewed 6 May 2014

My husband and 12 year old son and I stayed at the Hansar for 10 nights in April, we had the Sea View XL room. When we arrived at the Hansar I was slightly underwhelmed by the greeting from the reception staff and the reception area, however check-in was quick and we were shown to our room. We had emailed in advance to ensure the spare bed was available but when we got to our room there was no bed made up for our son. We reminded the lady who had shown us to our room, even though it was pretty obvious there were 3 of us. She quickly informed us of the charge for the spare bed, and charge for the extra breakfast. When we checked our booking we realised our rate included the spare bed and extra breakfast so went to reception to sort it out, however they had realised their mistake but still had not come to tell us that. We later had to call for extra towel, glass etc. We had stayed at the Kempinski in Bangkok beforehand and the spare bed, extra towel, slippers, dressing gown were all there ready. So...not a great start.

The room was big and comfortable, although I did find it a bit dusty, especially around the wardrobe area. As stated in other reviews, the wardrobe/cupboard space isn't great but we managed to find homes for everything. Some of the towels we had throughout our stay were on their last legs, and seemed thin and grey, again I compared back to the Kempinski with its large,fluffy white towels. The best part of the room was the big balcony with 2 rocking chairs and large daybed, the fan meant it was lovely to sit out any time of day.

Breakfast was ok, small selection of fruit, cereal etc. Eggs were good, although the poached were barely cooked on our first day so I stuck to scrambled or omelette. Good coffee, poor choice of pastries. Upstairs is cooler and we found the staff more pleasant up there. When I sent my eggs back the first morning the replacement eggs didn't come with mushrooms and when I asked to have some the waitress crossly told me to get them from the buffet.
We ate in the hotel restaurant only one evening but it was very good food and good service.

Pool was lovely, good temperature and depth. There were enough sun loungers but only just some days. Enjoyed the Happy Hours and cocktails were good, try the Tom Yum Martini - lovely!

Was very disappointed with the beach and sea, sand was very coarse and hurt to walk on and the sea was very murky even in the shallow water.

Location is great just on the edge of Fisherman's Village with loads of restaurants and shops selling the usual stuff. The Thai food we ate was obviously tamed down for Western tastes which was a shame, but the international food we had was good. Two that comes to mind are Crepe 55 both for savoury and sweet but also good ice cream and also The Shack, great food, steak was better here than Gary Rhodes restaurant.

All in all, a bit of a mixed bag.. I would recommend the Hansar to someone who was wanting to stay in that area... But would I go back... Probably not.

Room Tip: Don't think the XL rooms are worth the extra cost unless you need an extra bed
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  • Stayed April 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Pledgerdxb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,191 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (564)
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Johannesburg, South Africa
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 5 May 2014

Just returned from a wonderful vacation to Hansa Samui. Wonderful location a few minutes walk to Fishermans village which has large variety of restaurants - some at which you can eat right on the beach. Also lots of little shops selling all sorts of reasonable priced items. We had regular room with lovely large open shower. Breakfast waitress Cob gave us excellent service. The pool staff were also very attentive. There was always enough pool loungers for everyone. My only small negative comment is the lack of shade. We did have umbrellas but the way the sun moved you had to keep moving the loungers to keep out of the scorching hot sun. Happy hour was great every afternoon and evening and bar staff great. We hired motor bikes and explored the island a bit. Only problem is the large number of bikes on the roads - so you have to be careful.

Room Tip: All rooms are good. All have a seaview. The ones on the right have a sea view look at sea sideways...
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  • Stayed April 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Bev847
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 4 May 2014

No surprises here, hotel was exactly as described on their website and by the many reviews. Lovely room, not the plushest but then I knew that, elegant, simple and clean. Air conditioning worked well. Staff absolutely brilliant and location couldn't be beaten. The pool is the crowning glory for this hotel, and thankfully even when hotel was full on our first weekend it was never crowded. As others have stated a few more coat hangers in the wardrobe would be good, we knew that this was a problem so took our own. Plenty of toiletries so if you don't have a preference no need to take, even have mosquito repellent so every detail thought of. Loved the balcony with the day bed. We had a standard room which is perfectly adequate but I did think the XL rooms were lovely and would try to get one next time if not too expensive. The spa is also worth a visit, it is more expensive but you are paying for the experience and setting which is well worth it. We are definately going to return to this hotel.

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank 5Gail59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christchurch, New Zealand
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 4 May 2014

We have just spent eight nights at the Hansar Samui and found everything at the hotel up to a high standard. The location was great - an easy walk to plenty of restaurants and bars and the pool and beach were great too. The staff at the hotel couldn't have been more helpful and we particularly enjoyed the Friday night market with the 70 baht cocktails. We can't wait to go back!

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Greg H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 3 May 2014

End of April we (couple with pregnant wife) spent 6 nights in a regular room. The room was spacious and clean with great seaview. Nice big balcony with lounge bed overlooking pool and sea.

Upon arrival (we arrived at 10:00 am) the room was not ready yet but the staff immediately invited us to use the breakfast buffet free of charge. This was just the beginning of an excellent stay where the staff went out of their way to make everything as comfortable as possible.
We have read in some other reviews that the english of some staff would not be very good. We did not experience this at all and if anything the friendliness and willingness to help made our experience very enjoyable.

The hotel is only a 15 minute drive from the airport and they can arrange private pick up for you. The swimming pool is located near the beach and the only minimal comment we have is that the water of the pool was quite warm, but guess this can be expected in the hot and dry season.

We used the spa twice and it is top class, they have special treatments for expecting mothers.

Fisherman village is only 5 minutes walk away, but it is mostly souvenir shops and restaurants. (some nice ones on the beach).

The restaurant deserves a special mention. Although not cheap compared to other restaurants around the quality of the food and the presentation was simply excellent and well worth it.
We did the "dining under the stars"which is a 6 course meal on the beach with your private waiter and this was also very enjoyable.

Thanks to Tiger, Dom, Aon, Jo and the others for making our holiday unforgettable. We will certainly come back.

Room Tip: hotel has three floors. We asked for the top floor in order to not have anyone staying above us.
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  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JKo78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deutschland
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 3 May 2014

Hansar has a fantastic location next to the Fishermans Village but still away from the "hassle". Rooms are spacious enough and very well maintained, the huge shower is a real bliss. The balcony setup is great to lounge after a day in the sun. Breakfast is absolutely fantastic and also the lunches we have had at H bistro were nice. Service was very friendly and accommodating. The best about this hotel is that you feel you are right in the middle of things and at the same time can retreat to your sunbed at the lovely pool. One area of improvement though is the spa setup. All the treatment rooms are windowless bunkers which is a shame. Who wouldn't love the Samui sun to be sweeping in? Treatments however were great!

Room Tip: Get aroom on the upper floor, ideally in the central part with direct ocean view or to the east side...
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  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank always0nthem0ve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samui
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 2 May 2014

We have just spent 11 nights here replicating our holiday from last year. The standard was as good with the cleanliness immaculate and a great pool and sunbathing area. It's location next to Fishermans village is ideal. The staff are incredibly friendly and helpful and our thanks go especially to our friends Dom,San and Tiger. Also for me a special thank you to Noi who managed to get my reading glasses that I had stupidly left on the flight in Bangkok. The glasses were located and delivered to me on my sunbed. Priceless service. Great value for money and a top hotel. Thank you to the whole team for making our stay special

Room Tip: Upper floor in middle of hotel
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  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Corks01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hansar Samui Resort

Property: Hansar Samui Resort
Address: 101 / 28 Moo 1, Bophut, Ko Samui 84320, Thailand
Phone Number:
Region: Thailand > Surat Thani Province > Ko Samui > Bophut
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#4 Business Hotel in Bophut
#9 Spa Hotel in Bophut
#12 Luxury Hotel in Bophut
#12 On the Beach Hotel in Bophut
#13 Romantic Hotel in Bophut
#19 Family Hotel in Bophut
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Hansar Samui Resort 4.5*
Number of rooms: 74
Official Description (provided by the hotel):
Situated just 10 minutes from the Island's International airport, Bophut Beach's newest 5 Star Resort features 74 luxuriously appointed rooms with unobstructed ocean views, free wireless internet access and oversize balconies. A leisurely stroll down the quaint cobblestone 'walking street' adjacent to the resort, is the vibrant Fisherman's Village, with its antique wooden shop fronts, chic cafes and atmospheric seaside bars. The name Hansar is taken from the ancient Sanskrit language and translates to mean happiness and joy. The concept and philosophy of Hansar Samui is to deliver an experience to each guest that is happy, memorable and enjoyable. Hansar Samui is about living life in full colour and finding joy in every moment. Hansar Samui offers luxurious, beachfront, spacious accommodation with unobstructed sea views from every room, and supersize private balconies and oversize daybeds for outdoor living and entertaining. Open plan yet intimate, each room has been artfully finished with teak floors, terrazzo bathrooms and local textiles to provide a sense of place. Chic custom furnishings, large flat screen TVs balance the design's natural touches with a modern flair. ... more   less 
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Also Known As:
Hansar Samui Hotel Bophut
Hansar Samui Resort Ko Samui/Bophut

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