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“Superb Customer Service & overall excellent.”

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Mantra Samui Resort
Ranked #16 of 185 Hotels in Bophut
Certificate of Excellence
Reviewed 23 December 2013

Nok and the other 134 staff looked after us extensively. Unfortunately we were involved in an accident and were pretty much immobalised. Nok helped speak to the police and sort out a difficult situation. With regards to my wife having to be rushed to the hospital and us both being seperated without a signal on our phones, the hotel called all the hospitals until they had news and kept in contact and sent a car to pick my wife up, which we didnt have to ask for.
Unfortunately, as we were stuck in the hotel, we decided to go to their restaurant but it was very busy with a very large party in for lunch and they had ran out of a number of items. We decided to go to the beach to get something which was more comfort food. Upon returning, their staff had heard about the lunchtime problem and asked us to head to the restaurant to enjoy a meal free of charge. This jesture really was something that we didnt ask for or were expecting and for them to realise that we went out of our way to get what we wanted, it was ultimately a gesture that makes a good hotel into a great hotel. The food is very good also.
The room was spacious and well equipped with a fantastic view. Do not worry about the location being at the top of a hill - the hotel have golf carts to drive you around and enough shuttles available to pick you up at the bottom as they pass.
Unfortunately we were unable to say good-bye to Nok, however, she sent us an email wishing us the best and apologising about not seeing us off.
During our honeymoon we stayed at villa's with private pools and beach huts, but by far this was the best accommodation we stayed at and best overall from a frequent Thailand visitor.

Room Tip: We were in a Love Room, however, all rooms have spectacular views as we noticed when walking around.
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  • Stayed: December 2013, travelled as a couple
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2  Thank tg_traveller_hk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 21 December 2013

We hired the Love Room and the WOW room. Both rooms were exceptionally clean, room service excellent. The bean bag type lilos on the balcony of the Love room was disappointing. As soon as you lay on it the moisture would wet you and your towel. Some of the love rooms had fold out lilos, I suggest that, from a hygiene perspective, they replace the bean bags with these. The food was very good, the views amazing, the service from reception excellent. We had 3 young adults with us and would say for party goers it is too far away from the night life. Although ample free transport to and from the resort was on offer, it did finish at around 10.30pm, which meant the need to get a taxi back if you stayed out until late. The walk to the restaurant was either extremely steep for the love room or via a number of steps for the wow room, but the reception staff were always happy to send a golf buggy to transport people around. The pool and pool bar were amazing, many a cocktail enjoyed here. We stayed here after 8 weeks travelling around the world, so loved the peace, quiet and exceptional service.

  • Stayed: July 2013, travelled with family
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Thank basketballmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 December 2013

Currently staying here in a Love Room.

The hotel is out of the way, but 99% of people realise this when booking. Yes it's on a hillside, yes the paths are steep but yes there are golf buggies to assist where needed.

The views from the infinity pool are amazing, the same must be said from the rooms too.

What is a shame are a few details I'll go into now.
Please note that for the last 20 years I've been involved in hotel, bar and restaurant assessment, where I visit locations to check out the facilities, the level of service and the customer experience as a whole. Combined with my worldwide hotel stays I like to think I give constructive feedback where needed.

Breakfast; depending on what time you go in, the restaurant can seem over staffed. However service at times seemed a little slow, having to catch staff members eye to request a second coffee. Most of the staff are happy, smiling people but there was 1 girl ( don't know her name ) who just didn't know how to smile. Staff should become more proactive at breakfast.

Thai Night; again there seemed to be as many staff as guests on this evening.Part way through the meal my girlfriend went to the toilet, I was eating and a staff member came and took away our napkins, before I had chance to swallow my food and stop her. Rather a strange action we thought.

The pool is great, you can take a dip and admire the views for hours here. Downside is the limited space for sunbeds, as we found Saturday morning, when all the beds were taken, it seems some people had put their possessions on beds before going off again ( possibly to breakfast ).

Restaurant / food prices aren't cheap, which means that you're probably better off getting transport into Fishermans Village and trying the restaurants there. The same with mini bar prices, these are expensive compared to popping into the 7eleven or a local supermarket.

Maybe the prices are high to pay for the excess staff ?

Towels ; The sunbed towels are awful, I have better cleaning cloths at home. As my girlfriend mentioned, these remind her of the old towels a hairdresser uses to put on hair colouring, as these look stained and bleached.


The Good Stuff;

Collected from the airport, quick service and a nice welcome. Reception ensured check in was hassle free, a quick tour before being taken to our room.

Room itself is big, nice tv screen, great movie collection to choose from. The bed was big, comfortable but didn't really need to have the big black ledge around all 3 sides, making it harder to get in and out of bed.
Sunbeds on the balcony were in need of a deep clean, these were badly stained.
The jacuzzi was a nice touch. however the curtains are covered in marks and mould. Maybe this is from the rainy season, but it does look ingrained.

Staff in general are great, the buggy guys are quick to come when requested and the shuttle buses into the towns are really handy, however the times need altering a bit we feel ( and we know other guests have mentioned this too ).

There was ongoing work with buildings being painted so the place was getting spruced up. I'd advise people not to come back up the hill on a motorcycle taxi as it's dark, bumpy and steep.

Would we return here again ?

I think we would do, as we are having a lovely relaxing break.

  • Stayed: December 2013, travelled as a couple
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1  Thank Oggy-Yorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 December 2013 via mobile

Had an enjoyable time from the moment we touched down.
Airport shuttle provided by the hotel was prompt, and reception was very welcoming.
Staff are super friendly and helpful, giving tips and suggestions on where to go (I am still not sure if they were seriously about "staying away from those jellyfish by the beach" tho)
Rooms are very clean too! Good view of the sea and lots of sea breeze, we don't even bother switching on the air conditioning much. Very relaxing.
Shuttles are provided very often to go into the nearby towns. Other than that it is a little inconvenient to go into town as you need to go through a roller coaster steep bunch of hills.
Remember to book ur seat for weekly Friday Bophut fisherman village shuttle early tho!

Stayed: December 2013, travelled as a couple
Thank lowlingling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 December 2013

I found the main photo deceiving looks like the pool leads directly into the sea. If I had known would have been more cautious when booking. Just came back on a scooter bit scarey very dark needs more light especially as the road very narrow and windy

  • Stayed: December 2013
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Thank jacmont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 December 2013

Pick up at the airport was in a downpour but cleared up quickly for the trip to the resort.
Yes resort is situated up a steep windy road but all worth it for the views. also our room up the back, high up but enjoyed this, thought it more private.
Clean, large rooms with sofa and coffee table. Excellent movie library and a lovely touch having unlimited overseas telephone calls.
Breakfast was a feast every day. they cook poached eggs beautifully and their coffee making skills excellent. Fresh fruit so sweet and full of flavour. Dinner and drinks a bit more expensive but we liked their menu and ate at the resort mainly.The staff are well trained, friendly and lovely. Really enjoyed the chocolate and coffee icecream.
Top cookery class specialized in seafood, the last one given by the current chef before he goes off to do more unie study re food. a very knowledgeable fellow.
Pool heaven.Drink waiters lovely. sad to go home.

  • Stayed: November 2013, travelled as a couple
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Thank roswg18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 December 2013

My boyfriend and I stayed at the Manta for two nights (we were touring the south whilst on holiday) and absolutely loved it here.

We stayed in the WOW room which was lovely. Lovely décor, comfortable bed, provided all the facilities that we needed and we had fantastic views of the sea and gulf from our balcony.

The food and cocktails at the restaurant we found to be spot on. The staff are very friendly, attentive and polite and we always found that whenever we required a buggier to take us to/from our hotel room, they arrived within just a couple of minutes.

The infinity pool is lovely and the staff waited on us hand and foot, providing refreshment towels to help cool us down and to serve us drinks and food (they weren’t pushy at all). We found the staff really did go above and beyond to make our stay

very pleasant during our stay here, even though we were only here a short time.

The hotel is pretty much on a cliff but only 5/10 minutes away from the town itself and easy enough to get too. We found the taxis to be cheap too, even the ones organised through the hotel. It’s definitely worth being a little and worth the compromise to enjoy the views, the hotel and the experience the Mantra brings.

I’d definitely recommend this hotel and hope that we return again one day.

Room Tip: If you're going on here for your honeymoon, be sure to ask for one of the suites with a hot tub...
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  • Stayed: December 2013, travelled as a couple
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Thank vikkiandste
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mantra Samui Resort

Address: 9/123-124 Moo1, Bophut, Ko Samui 84330, Thailand
Phone Number:
Region: Thailand > Surat Thani Province > Ko Samui > Bophut
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#6 Top resorts Hotel in Bophut
#12 Spa Hotel in Bophut
#15 Luxury Hotel in Bophut
#20 Romantic Hotel in Bophut
Price Range: £76 - £196 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mantra Samui Resort 5*
Number of rooms: 81
Official Description (provided by the hotel):
Located on a hillside in the popular town of Bophut, Mantra Samui Resort offers guests some of the most spectacular panoramic views of Koh Samui's beautiful coastline. Guests can enjoy these views in peace while being only a short distance from countless shops, an array of local restaurants and some of the most stunning beaches you have ever seen. The complimentary shuttle bus service allows ease of travel to all of these local hotspots. The hotel has a wide range of comfortable yet luxurious rooms, most of which have an amazing ocean view. On-site facilities are available for guests to enjoy, including; superb cuisine at the View Restaurant, an infinity pool with wonderful views of the island, a variety of treatments at the ''Jai Spa'',offering complimentary classes daily, and a top of the range fitness center which is open from 6:00 am until 10 pm daily. Mantra Samui Resort also has a 24-hour staff-service for guests. If assistance is required at any time of the day, simply ask and one of the team will be happy to help. ... more   less 
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Also Known As:
Mantra Samui Hotel Bophut
Mantra Samui Resort Ko Samui/Bophut

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