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“Not a true 5 Star Hotel” 3 of 5 bubbles
Review of Mantra Samui Resort

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Mantra Samui Resort
Ranked #24 of 187 Hotels in Bophut
Certificate of Excellence
Dubai, United Arab Emirates
Level Contributor
4 reviews
4 hotel reviews
“Not a true 5 Star Hotel”
3 of 5 bubbles Reviewed 10 January 2014

We booked in for 10 nights in December but only ended up staying for 8. Problems with '5 STAR' rating this hotel has been given I will begin to list below.

Pool area - ONLY HAS SPACE FOR 30 GUESTS. Whilst the hotel can cater for 150 people. Loungers were taken very early on in the morning, with people saving them before they had even finished breakfast, We managed to get a bed twice on our holiday.

Food - Is very substandard. A lot of the things on the menu was not available when we asked for them. They constantly got our orders wrong. One example of bad food was a beef burger that would not have fed a three yr old child. It is no way 5 star food (pictures shown). 3 at best with over inflated prices. Most of the food seemed pre packaged food, Burgers were not homemade and do not cost a lot to make yourself. The pasta was pre bought making eating at this hotel expensive and bland.

Rooms - We stayed in a love room. A constant smell of sewage in the room as the drainage was in the bathroom under the shower. There was a tea light under the sink are obviously to combat this problem however not one was there provided tea lights for this. We had to sleep with the light on that also put the extractor fan on during the night to combat the awful smell. Shower, was the word shower experience of my life and I have stayed in budget hotels and had better than this supposed 5 star experience. It went scalding hot to cold in about 2 minutes, constantly. The entire duration of the holiday. The in room tv's were not rotational so you could not watch films whilst in bed. The hard drive the provide with a library of movies had a funny connection which my husband had to fix everyday to make the move appear normal and now out of focus.

On site movie theatre - This always smelt of stagnant water so who would want to sit in there for 2 hours to watch a film I don't know.

The hotel seems to want to be a eco resort, asking you to save water, to not request sheets and towels to be cleaned more than every 3 days. However they then have Jacuzzis on balconies and the house maids run the taps in the bathrooms for ten minutes whilst they are cleaning the rest of the room. The Jacuzzi you actually cannot even use, since the water trickles out going from scalding to cold yet again. To fill a Jacuzzi would take 1hr minimum. Hardly economical or helping the environment but yet the Mantra is all about saving water. Go figure. The curtains around the Jacuzzi are pretty disgusting, mould all over them.

The location of the hotel is at least 4km from the beach. You cannot walk this. The location of the hotel is just completely un practical to people wanting be able to leave the hotel on foot.

Good things about the hotel are that most of the staff seemed friendly enough. Rooms are a decent size although run down. The view from most of the rooms is amazing. Breakfast was good with a good selection. The shuttle bus service is good however they could be at better times, especially in the evenings. The gym is very good. If you are a gym goer you will appreciate them gym, you can also get protein shakes here.

This hotel has the facilities to tick the boxes as a 5 star hotel, however it is basically like staying in a three star. There is just not enough attention to what matters, the problems in the rooms. Pool area. Quality of food. Our stay was very disappointing and we ended up leaving early. Something many people seem to do at this hotel. I would recommend this hotel if you want to spend 2/3 days just doing nothing and can get this hotel at a good price as we have read other reviews of people getting this hotel a lot cheaper than what we had paid for it. 70GBP per night would be a good price for this hotel and achievable from other reviews I have read.

  • Stayed December 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MisterJeeves
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (527)
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English first
Ontario's Highlands, Canada
Level Contributor
128 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 bubbles Reviewed 10 January 2014

Beautiful hotel in a beautiful area. The staff were lovely and particularly Joe, at reception was very helpful. The rooms are large, clean, with comfy beds and well equipped and the wifi, TV, movies and free phone calls are a huge plus (and they all work great!). The shower was hot with great pressure. The Mantra phrases, signage and uniforms are fun to read and make for a fun environment. The gym is one of the nicest hotel gyms we've used…great equipment, well taken care of, air conditioned and with a great view. The free shuttle service to the beach was also a great amenity. The breakfast was fresh and tasty….with lots to chose from. Room service was delicious and fast. The pool offered stunning views but plan on only enjoying it from in the pool… as there is little to no chance of getting a deck chair…they are full by 8am with people staking them out for the day. There is an alternate sun deck available though.

On a note for improvement...We went to happy hour and had tasty cocktails but while we were there, we watched one bartender (Farang) slurp from the spoon while he was making simple syrup and put the spoon back in it…and that same bartender used his hands to scoop the crushed ice into glasses and cover the glass with his hand while he shook the drink.

And while we throughly enjoyed this hotel and we make the most of everything….just a note for future bookers….do not book this hotel through an online booking site….only go directly through the Mantra's own website. They do not hold the same value to your booking if you book outside of them as we found out this trip.

We booked in early-November 2013 (for our stay that just past) through a well known online site after a special weekend sale was offered. If not for this booking site we wouldn't have even known about this hotel in the first place.

While it was a sale rate, that rate was obviously approved and offered by Mantra themselves, and was still for a specific category and specific room amenities (i.e.…Love room with jacuzzi and its own sun deck). This was not a rate where you just get whatever is available….it was specific to that room and cost more (even on sale) than another room option.

After booking, we were then in contact with Mantra directly to book a private dinner on our Love room veranda (the only type of room that has this capability) and were assured that all departments were aware and that it was all arranged. Upon checking in, we were informed that the private dinner was not possible as it was now high season….okay…totally understandable and not a problem. They offered to upgrade us to a Cozy room (this room is only a few baht more per night and does not have a sun deck, only a small balcony and no jacuzzi). When we were shown our room, it was viewing the sea but obstructed by the ducts and back of the kitchen. The ducts sprayed smoke and odours directly at our balcony so we wouldn't be able to sit outside. Not overly thrilled with the crappy location of this room, we asked to see the original Love room that we booked. This was to have a full sun deck w jacuzzi outside on the deck….they showed us our originally assigned room which turned out to be literally beside the parking lot….so to lay out on our veranda or sit in our jacuzzi meant that every car, shuttle, van, golf cart and person that came or went from the parking area and front lobby was just meters away and it was super noisy. and not at all private….hardly a LOVE room. Unfortunately, NOT a good location either, so….since we were informed that those were our only options as the hotel was fully booked, we opted to stay in the Cozy room which looked at the kitchen but at least didn't have so many people and traffic by it. (The hotel DID reroute the ductwork the very next morning so it didn't vent right at our balcony, so we do thank them for that and appreciate it).

We realize that it is peak season and that we got a sale rate, HOWEVER, this rate was sanctioned by the hotel on a website that THEY chose to promote their hotel and it was for a specific type and level of room, and since we booked in early November we would have thought that our booking would have warranted a better room/view as we booked so early, not the parking lot.

We were later informed (hush-hush from another staff) that we didn't get a 'prime' view/room assigned to our booking since we didn't go through the hotel to book directly, rather an online site and because we paid less for that room than other clients.

THAT was a huge disappointment. Very upsetting to know that our booking was clearly not as valuable simply because we got it on sale (that they offered!) and didn't go through Mantra directly. That's like saying I should expect sour milk if I get it on sale!!!

As much as we loved this hotel and it's concept and amenities, this booking incident spoiled it for us. We will also certainly think twice before using an online booking website again.

Room Tip: Avoid Cozy 234B…while your view is still nice-ish…it is mainly looking at the back of the kitchen an...
See more room tips
  • Stayed January 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank 2RoamingGnomies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert M, Manager at Mantra Samui Resort, responded to this review, 11 January 2014
Dear 2RoamingGnomies

Thank you for your review I am very glad that you had a great time at Mantra it seems that you took advantage of all the amazing facilities we provide

It is nice if we can hear constructive feedback – at the same time I feel I have to addrerss the inaccuracies mentioned in your review.

Over 80% of all our Guests come from various Travel websites. And for this we are very grateful. These websites enable a privately owned hotel to compete with all the chain hotels. Before the arrival of these websites a Family owned boutique hotel like Mantra would do have had a chance. A significant portion of our success is due to the fact that these agencies provide us much appreciated visibility.

The other significant part of our success comes from understanding that if we treat our colleagues and partners right – our Guests will be treated right as well.

How would it be possible to be awarded a travelers choice both in the Luxury Hotel and in the Top Hotel category every year in our existence if we would treat Guests differently based on their reservations. I am sorry but that is just silly.

Room allocation at every hotel (and of course at Mantra as well) is based on several factors. Guest preference (based on fitness level, age, preference – higher / lower level rooms etc), Technical status (whether something needs to be fixed or not), arrival times (if two Guest have similar preferences and arrive at on the same day the earlier arriving Guests will be offered the room that is available earlier) etc.

The last available room on your arrival was one of two rooms that does not have the most amazing view. While this room is usually favored by people who dislike stairs, our colleagues thought to offer you a complimentary upgrade (instead of a studio room a one bedroom suite that is almost double the size of your original booking).

They did this because our most important value is to show Love and they tried to show empathy towards your situation.

The room that was offered is one of the favorite rooms of our Guests – as a matter of fact our longest ever Guest stay (49 days) has happened in that exact room.

Mantra is a very relaxed five star hotel. We understand that Guests come here to relax and we do everything we can – allocation permitting - to make sure that all Guests are allocated to rooms that match their preference regardless of where they book.
Robert
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, England, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 9 January 2014 via mobile

Just left mantra samui after a wonderful 4 day stay to end our holiday in Thailand and it was the perfect way to sign off.

The staff are fantastic and cannot do enough for you, the rooms are modern with very comfortable beds, the cocktails are mixed by bar tenders who actually know what they are doing and the food was excellent. Breakfast in particular was fantastic with a very high quality of French pastries, fruits and hot dishes on display.

The pool area is great for lazing in the sun and cooling off again.

It is far from the main road but shuttle buses run every hour, laid on by the hotel for free, to the major beaches and back.

The resort is on a steep hill which may prove tough for disabled or elderly peope however the resort has golf carts and drivers ready to pick you up or drop you off where you like so I'm sure it's not a big problem.

Stayed January 2014, travelled as a couple
Helpful?
Thank Ian A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laguna Beach, California
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 8 January 2014

I have been meaning to review Mantra Samui for quite some time now as we stayed for 10 nights in June 2013 for our Honeymoon. We could not have better things to say about our stay and this resort as whole. We have traveled extensively both within the United States and throughout Europe and Asia, and we are accustomed to acclimating to our local environment and culture, therefore the common complaints about inconsistent water temperature, language barriers and lack of certain amenities seem so trivial and petty. It is a shame that other reviewers would allow these things to cloud their judgment of this amazingly beautiful place.

Admittedly, we did spoil ourselves on this trip and would recommend that you take full advantage of what the resort has to offer:

1. Breakfast is a MUST. Get up early even on vacation to take full advantage of the delicious coffee and croissants! Even try the noodle soup for breakfast as it was delish. I am a picky eater, but had no problem being adventurous here.

2. Do yourself a favor and book a massage. We did a 90-minute couples massage every other day of our stay. I have never left a place more relaxed. Boom Boom was a great therapist!

3. Use the Front Desk staff to assist in booking your excursions. They were very knowledgable and helpful. Zita (I think her name was - a Hungarian girl) was particularly helpful. They can also assist in car and scooter rentals whenever needed.

4. The pool is gorgeous! We never had any concerns about the towels although others tend to constantly complain about them. It does get crowded though, so I would recommend snagging a spot immediately after breakfast.

5. Best Sticky Roce Dessert EVER! And we love our Sticky Rice. Another MUST HAVE.

Lastly, I really want to commend Robert on his superior management skills. I am in the travel industry and have seen the good, the bad and the ugly in this business. Robert is very visible, approachable and you can tell that he strives to make the resort the best it can be. I appreciated all that he and his staff did to make our vacation unforgettable and would highly recommend Mantra Samui to anyone looking for a dream vacation.

Room Tip: The LOVE rooms were spectacular for couples!
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  • Stayed June 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Brendan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 1 January 2014 via mobile

Mantra Koh Samui was absolutely fantastic! The staff are so friendly and they go out of their way to make sure that you have the best stay possible. The food in the restaurant was fantastic! The view from everywhere in the resort was amazing. From all corners you could see the ocean and from most places at the resort you could see the amazing pool. The location was nice nd remote, being on top of a hill but, it was a bit of a pain to catch the shuttle if you wanted to go anywhere. Having said that, the shuttle service would come up the hill to the reception office making it a nice walk from your room down the hill to reception. All in all, the Mantra was a fantastic place to stay and I would absolutely suggest it to anyone!

  • Stayed July 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Georgiie-strvoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 31 December 2013

This was the first time we visited Thailand and, boy did we pick the right place. The hotel is set up in the hills which provides amazing views of the ocean and surrounding lush landscape. We could actually lay in bed with the sliding doors wide open and just stare out to sea.
Breakfast every morning was plentiful and varied although, after 13 days, I think I had enough fresh salmon. The fruits were health motivating and the service never short of friendly.
The infinity pool next to the restaurant was perfect. Clean and fresh it exploited the location by allowing any bather to waste time gazing endlessly to the nearby islands or sit at the pool bar sipping a Singha.
Location was a short drive to Fishermans Village which was quiet most of the time, or a 20 minute ride to Chaweng where most of the action is. The beach is fantastic and was especially attractive as the sun went down.
The Hotel staff were always friendly and responded to any requests we had with a smile. Rooms were clean, restaurant and cutlery were clean and presentable.
We really liked this hotel and would stay there again in a heartbeat.

  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank pacificstorm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
32 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 30 December 2013 via mobile

We had originally booked for just 1 night out of 5 in Samui but ended staying the 5 nights as we liked it so much....
This hotel suited our needs, the colleagues were friendly, helpful and professional throughout our stay and from the beginning that's why we did not hesitate to book for the whole 5 nights!!!
Our experience was great and we would recommend to friends and family....the ONLY couple of things that might trigger a disappointment is that it's quite a good 10/15 minutes from a beach...and the Mantra needs now to be re decorating outside for sure and in the rooms too.....BUT that's all, do not be put off by this....here goes:
Welcoming/checking:
Easy, great welcome and friendly
Boy showed us to our room, but before also took us ( kart) to pool/ breakfast area etc...very helpful so that you know where to go etc...
He also told us all there was to know about the room and the facilities.
Room:
Spacious,clean and very comfortable bed with choice of pillows and bedding.....
Bathroom clean,large but a little dark
All necessary toiletries and towels were very soft and nice too.
The robes were different, not your usual white but kimono style. Flip flop,beach bags also provided...
The decor was adequate also in the room a coffee machine but at a small cost for a capsule....the best thing is the FREE WORLWIDE PHONE CALLS to mobile or other...where else do you get to call WORLWIDE for free?????
The wifi was good too.....
Our "LOVE"room was just great and was what we needed for our stay.
Breakfast:
The best ever...fresh fruit juice,any kind of eggs and well presented, yogurt,croissants ( very nice) cakes,soup,rice...cheese fruits any coffee espresso,latte.
The breakfast is the BEST I have ever had....and the service was as good as the breakfast. Well done to the chefs,the colleagues who do an amazing jobs....
( even if you are fussy about food, you ll find something for you to enjoy)
Cinema:
Yes there is even a cinema....with nice comfy seats, but try change the timing maybe a little late in the evening?
The Gym
Very nice and big to suit the real pro!
The Pool:
Great place to chill with amazing views, the pool towels are nice and big and clean!!!

In general, the Mantra is a nice place to stay at and chill.
It offers great views, peace and quiet with nice and friendly staff.
For some of you it might not be ideal as it is up high.
For the duration if our stay we hired a bike from the hotel(300) and another from the main road at 250/day
We did the whole island twice,got about as we wanted and visited many places. The roads are safe...if you already drive you ll know the way to go about....we were careful, we didn't go mad on speeding but simply rode the roads with care, even a night!!!!I would advise this to get around...
When it was time to leave, we ordered a taxi to the airport ( this is offered free if you book directly with the hotel) and we got taken there in style and on time.
We LOVED our stay at Mantra and will for sure come back....
Thank you to the whole team for your kindness,your lovely smile and from reception to chefs to cleaners, you do a great job and do not let anyone tell you otherwise....
Have a wonderful NEW YEAR and no doubt in 2014 I ll come and say hello and stay for a night or 2!

Best regards

Stayed December 2013
Helpful?
Thank ladyejc27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mantra Samui Resort

Property: Mantra Samui Resort
Address: 9/123-124 Moo1, Bophut, Ko Samui 84330, Thailand
Phone Number:
Region: Thailand > Surat Thani Province > Ko Samui > Bophut
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#9 Top resorts Hotel in Bophut
#10 Family Hotel in Bophut
#17 Spa Hotel in Bophut
#19 Luxury Hotel in Bophut
#20 Romantic Hotel in Bophut
Price Range (Based on Average Rates): £
Hotel Class:5 star — Mantra Samui Resort 5*
Number of rooms: 81
Official Description (provided by the hotel):
Located on a hillside in the popular town of Bophut, Mantra Samui Resort offers guests some of the most spectacular panoramic views of Koh Samui's beautiful coastline. Guests can enjoy these views in peace while being only a short distance from countless shops, an array of local restaurants and some of the most stunning beaches you have ever seen. The complimentary shuttle bus service allows ease of travel to all of these local hotspots. The hotel has a wide range of comfortable yet luxurious rooms, most of which have an amazing ocean view. On-site facilities are available for guests to enjoy, including; superb cuisine at Ubuntu Restaurant, an infinity pool with wonderful views of the island, a variety of treatments at the ''Splendid Spa'', a yoga studio with Himalayan Salt Bricks - offering complimentary classes daily, and a top of the range fitness center which is open 24 hours a day. Mantra Samui Resort also has a 24-hour staff-service for guests. If assistance is required at any time of the day, simply ask and one of the team will be happy to help. ... more   less 
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Also Known As:
Mantra Samui Hotel Bophut
Mantra Samui Resort Ko Samui/Bophut

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