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Lanna Samui
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Reviews (1,200)
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All reviewsstudio suitevanilla restaurantbangrak beachnearest beachfisherman's villageshuttle busbeautiful hotelsteam roomshuttle servicethe secret gardenrooms are modernbaht per persontuk tukthe general managerthe hotel offersbreakfast was amazingbeautiful pool
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Reviewed 26 August 2013

We stayed here for 5 nights in August 2013 and absolutely love the place! We booked the 2-room (1 bathroom ) penthouse to accomodate 3 adults, 2 kids and a baby. We chose this place after reading the positive reviews on Tripadvisor.

Here's our review on Lanna.

The Good:
1. The hotel is quick to respond to all our emails for enquiries, check in, flight details, etc. There was actually a hiccup in our reservation but it was immediately rectified via their office in London. Barney from London was quick to respond to our problems and solutions were provided almost immediately.

2. We requested for a baby cot and it not only came with a mattress for our baby, it also came with the cot padding, a pillow and 2 bolsters. How thoughtful! :)

3. The penthouse comes with a complete kitchen with a microwave oven and many useful cutleries and utensils.

4. Our reservation came with free breakfast provided for all of us.
Food is good at the cafe. However the prices can be quite heavy for the pocket.

5. Gary, the manager of the property is friendly and boy, that man is hardworking too!

6. The hotel provides free shuttle services to some nearby attractions (Bangrak Beach, Fisherman's Village & Chaweng). You can check for the shuttle schedules with the friendly staff at the reception area.

The Bad:
1. The toilet design - The whole penthouse would have been an absolute comfortable place to stay if not for the setback of the single toilet cum bathroom design. Would have been more convenient if the penthouse came with a 2 toilet/bathroom attached to each bedroom instead of just ONE in the whole penthouse. And the toilet design is totally non-practical.
First of all there isnt any bathtub in the bathroom. So bathing for a baby or young children is actually quite a challenge. We asked for a small tub from the housekeeping department but they couldnt provide us with one. Hence we ended up bathing our baby un the kitchen sink.

Secondly, the design of the glass shower screen which separates the toilet from the shower area is quite a flaw because the whole bathroom gets wet after each shower. And the sink area in the bathroom also wet the whole bathroom because of its design flaw. And there isnt any lock on the bathroom door. This is indeed quite inconvenient for us because we traveled with our helper. So privacy is indeed highly required. All in all, the bathroom design for this property is quite a bit of a disappointment.

2. Food at the cafe is quite pricey. Go for your meals at Chaweng or Bangrak Beach if you have the time. More choices and better bargains there ;)

3. The hotel is not located near the beach. You need to walk at least 15mins to get to the nearest beach which is the Bangrak Beach. Same goes to any nearby restaurants or convenient store. No problem for you if you dont mind walking.

Anyway, the bads points stated overshadow the good points. All in all, we truly enjoyed our stay here and we highly recommend it to anyone who wish to visit KohSamui.

  • Stayed: August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Kathryne Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CodeandLanna, Guest Relations Manager at Lanna Samui, responded to this reviewResponded 3 September 2013

Many thanks for your review and it's wonderful to hear that you recommend Lanna to all future travellers to Koh Samui...

Customer satisfaction is our number one priority, and we do all we can to make sure that our guests have the very best time possible while they are with us - if there is anything you want all you need to do is ask...

We very much look forward to welcoming you back sometime soon...!

Thank you for choosing Lanna.

With very best wishes,

The Lanna Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2013

Loved this place! Stayed for 6 nights in August and could have stayed much longer! Hotel was clean and modern & staff were very helpful - food was also great!

We read reviews beforehand about the location being far out or not close to beach.. However we found the location perfect.. Far enough out to relax and for peace and quiet, and a short walk down the hill to bang rak where there are several restaurants & bars. The hotel also offer free shuttle bus service to bang rak and cha weng so plenty of options to get about if you don't have a moped or car.

Would love to go back now!!

Stayed: August 2013, travelled as a couple
Thank MCG811
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CodeandLanna, Guest Relations Manager at Lanna Samui, responded to this reviewResponded 26 August 2013

Many thanks for such a wonderful review...!

Fantastic to hear that you enjoyed your time at Lanna so much...!

Lanna is ideally placed to provide the perfect base for our guests to get the very best from the island while they are with us...

We very much look forward to welcoming you back sometime soon.

Thank you for choosing Lanna.

With very best wishes,


The Lanna Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2013

We stayed at Lanna for 7 nights in August 2013 and it was the most beautiful holiday we have ever had! All professional pictures here are true, this small resort with SPA is a paradise!

1) HOTEL
We have booked 1 bedroom suite and it was very good choice. The communication with hotel was very good, quick and we have got all, what they have promissed to us by the booking (earliest check-in, latest check-out, transfer from the airport, spa voucher, etc.)
Room was very clean and well equipped. The size is very comfortable for one couple, kitchen is also very well equipped with all, what you need.
Maybe some suggestions what could be improved is to add some small hooks for towels in bathroom and clothes horse for towels after coming from the pool or beach.

Position of hotel is very good, if you are not so much interested in the night life or beach life and you would like to enjoy peace and go out from the busy life during the year. It was the one, what we wanted, therefore we chose Lanna and our requirement was met 100%.

They offered shuttle bus to Bangrak beach every hour and to Chaweng beach four times a day and it is really good enough. You need to only book your seat in the bus and you can enjoy their service. Otherwise, you can also walk to Bangrak beach, it is rougly 5 minutes walking distance. There you can also find a convenient store to buy, what you need!

Hotel staff is very nice and ready to help you and fulfill all your requirements every time. They have also booked a trip for us with snorkeling on Koh Tao and Koh Nang Yuan by speedboat and it was also a very nice experience. On Friday´s evening they have also brought us to the Fishermann´s village, where is every Friday walking street and where you can find lot of shops and restaurant. After then they have picked up us 2 hours later and brought us back to the hotel.

What you need to try is their SPA garden, it is really an experience. Everything what you will choose, you will be not disappointed.

2) BEACH
We have visited both beaches - Bangrak and Chaweng. Bangrak is more quiet, Chaveng is more busy. Be careful, on Bangrak beach you can find some sharp rocks directly in the sea (on the right side from main entrance to the beach) and my husband has cut his foot. So we had to visited the hospital and we were leaving Koh Samui with 9 stitches in his foot. Also here we have had a very good service, receptionist helped us to organize a transfer to the hospital and also recommended a good hospital.

3) RESTAURANT and BREAKFAST
Food in the restaurant is really delicious, we have tried lot of dishes from Thai and also from international cuisine and every time we have got, what we have expected.

In first days of our holiday we have got breakfast as combination of buffet and a la carte, later they have changed only to buffet breakfast and it was really a good decision from hotel management. It was more comfortable for guests and also for restaurant staff, they were not so busy and had so enough time to clean up tables and take care about the special requirements from their guests.
If you will order some drinks or foods during lunch or dinner, they are sometimes not quick, but you do not need to be in hurry, because you are on holiday. :-)

We need to only recommend this hotel and say thank you all Lanna´s team that we have had really a wonderful holiday! If we will visit Thailand again, I am sure, we will come back to Lanna!

Have a good time in Koh Samui!!!

Marianna&Martin

Room Tip: 1 bedroom suite in second floor was really a good choice, very comfortable and quiet!
  • Stayed: August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Thank vivi852013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CodeandLanna, Guest Relations Manager at Lanna Samui, responded to this reviewResponded 26 August 2013

Wow! Thank you for such a wonderful review...!

Great to hear that you enjoyed your time at Lanna so much, and thanks for taking the trouble to provide such a detailed review to assist future guests...

Customer satisfaction is our number one priority, and we do all we can to make sure that our guests have the very very best time possible while they are with us...

We very much look forward to welcoming you back sometime soon.

Thank you for choosing Lanna.

With very best wishes,


The Lanna Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2013

The Good:
Aesthetically, Lanna is beautiful. The inner courtyard containing the pool and the restaurant will grow on you more and more each day. The water is always warm and the food in the restaurant is exceptional.
Gary is the manager of Lanna and has recently come from Code, its sister resort. Gary is absolutely obsessed with providing the best possible experience for each of his guests. He is a first class host, to say the least. Others who provide very helpful service are Alex in the office, and Mr. Chai, the taxi driver, who gave a fantastic 5 hour tour of the island.

Some potential improvement points:
I'm not nearly as nitpicky as some, however, there are some important things worth mentioning so that you don't get caught off-guard:
1) Do not take for granted the front desk staff understand the questions you are asking. Double check, as they speak English well, but their understanding can be suspect.
2) The shuttles to Chewang only run 4 times/day -- make sure that you reserve a spot the day before.
3) The rooms are small. However, you'll realize that you really don't need much more space in the room -- there is excellent closet space (if you're staying for as long as we did, kind of important)
4) The restaurant staff is clueless. I have a feeling that by the time you arrive, there might be a staff over hall.

None of these 4 factors will turn you off from this awesome resort, just make sure that you are aware. Overall, we loved this place and would go back in a heartbeat. Very relaxing week. Thanks to everyone who contributed in our experience.

Room Tip: Room 47 was great for us :)
  • Stayed: August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MikeyB1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CodeandLanna, Public Relations Manager at Lanna Samui, responded to this reviewResponded 26 August 2013

Many thanks for your review and brilliant to hear that you describe Lanna as being an 'awesome resort' - lovely to hear...!

Customer satisfaction is our number one priority, and we do all we can to make sure that our guests have the very best time possible while they are with us...

Many thanks for flagging up areas which you think could be improved - funnily enough, exactly as you say, these are the precise areas which are currently being addressed - so next time you visit you'll see these improvement in place - we appreciate you taking the time to flag them up with us...

We very much look forward to welcoming you back sometime soon.

Thank you for choosing Lanna.

With very best wishes,

The Lanna Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2013

We stayed at Lanna after a week at their sister hotel, Code. We were greeted by a teem of Mosquitos when we were shown our room. By the first hour we had killed 10 mosquitoes most of which were in the bathroom. (The bathroom door was closed when the host showed us to our room). The toilet was badly stained and needed a good clean with a toilet brush. We subsequently found out that the room is owned privately and it seemed that when the room is not occupied by the owner is it rented out. This would explain why toilet was dirty ( the cleaner addressed this the following day as part of room service) and the bathroom drawer needed repair I.e it would fall off it's rail whenever we pulled out the drawer. also the room did not have a outdoor garden furniture when other garden view rooms in the hotel had as it was up to the owner to supply such furniture. If we weren't exposed to all these issues we would have said that this is a terrific hotel. Avoid going at 9:30 for breakfast as there is inadequate staff to address the Mid morning rush. It would be good to see fruit platters and bread covered as flies were hovering - breakfast is served in an outdoor area.
Food at the restaurant is great. We had one of the best Paneang curry. Location wise, it is only 5 min walk from Bangrak beach. There is regular shuttle to Chaweng Shopping area and to Bangrak beach. Gym equipment is modern and very good as is the pool. Just a real pity about our room. Also there is a lack of privacy for those in ground floor garden view as all rooms face the swimming pool area. When the curtains are apart, folks at the pool or walking pass the room can look in. Pity there is no screen to the glass doors facing the pool. Having said all this, the price was excellent as we had a good deal.

Room Tip: Request for rooms at level 1 or 2 as these have balconies.
  • Stayed: August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank JY2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CodeandLanna, Guest Relations Manager at Lanna Samui, responded to this reviewResponded 25 August 2013

Many thanks for your review, and I'd just like to apologise for the oversight on our part regarding your room - many many thanks for flagging this up as now utmost care will be taken to ensure that 100% in all cases thorough room inspections are done to suites prior to guests' arrival - this should have been done for you, but our sincerest apologies for this not being the case...

Garden View Suite 59 is now perfect for all future guests; thanks to your input these issues have all been dealt with...

Great that you liked the suites - at Lanna we provide the very highest level of accommodation at a very competitive price, and all in a location which makes the ideal base for our guests to get the very best from the island while they are with us.

Brilliant that you describe Lanna as 'a terrific hotel.'

We very much look forward to welcoming you back sometime soon.

Thank you for choosing Lanna.

With very best wishes,

The Lanna Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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