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“Another super stay” 5 of 5 bubbles
Review of White House Beach Resort & Spa

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White House Beach Resort & Spa
Ranked #87 of 187 Hotels in Bophut
Bournemouth
Level Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Another super stay”
5 of 5 bubbles Reviewed 6 June 2013

We have just returned from another 16 day stop at the White House. Value for money this hotel cannot be beaten. The situation of Cheong Mon beach is also one of the best on the island. The staff are very attentive and go out of there way to sort out any problems and also help with many suggestions. There is also a large refurbishment of the rooms at the moment which will improve the stay.

  • Stayed May 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TimhuttonBournemouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhiteHouse K, Marketing Executive at White House Beach Resort & Spa, responded to this review, 10 July 2013
Dear Tim Hutton,

Thank you for taking your valuable time in writing your review about our service and facilities. We are delighted that you enjoyed your stay with us. We appreciate it very much and looking forward to seeing you again.

Best regards,

Maria
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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287 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (33)
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English first
1 review
4 of 5 bubbles Reviewed 31 March 2013

Booked for 4 nights next time I think about my choices it's a beautiful hotel no sun light unless heading to the pool or beach... Rooms need a bit of tidying up but the bathroom... One room there is a big bath and a little shower with bigger steps into the tub but the pressure is dripping once turned on and one night not hot water at all so they change rooms to a smaller down graded one but no bath but a shower well same again nothing come out ... Better of in the pool or sea if u wanna feel clean and the spa bath is closed ... This is not a 4 star resort more 2 half star.... I never write these review abut I wanted a treat my self ...and I didn't come out feeling good

  • Stayed March 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Tigger_syndey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhiteHouse K, at White House Beach Resort & Spa, responded to this review, 22 April 2013
Dear Tigger_sydney,

Thank you fro taking the time to review our property. We truly value the opinions of our customers and we apologize that we did not meet your expectations.
Providing our guest with the best possible hospitality has always been our mission. We do regret that the bathroom facilities did not meet your expectations. We are constantly looking for ways to improve upon our guest's experience and welcome any suggestions.
Again, many thanks for your input & we hope to welcome you back again in the near future.

Yours,

Maria
marketing@samuithewhitehouse.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. Petersburg, Russia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 28 February 2013

The only advantages I have noticed were atmosphere of rainforest and jungle style. Welcoming and friendly staff. That's all.

I was very disappointed with cleaning of the rooms. If cleaners were coming when my son (1 year old) was sleeping in the room I had to reject the cleaning supposing that they would come an hour later or so. But that was a mistake, cleaners were not coming that day any more. So we had to live with dirty floors and wet towels one more day. It's not so comfortable when you have a small child. I would say it's unacceptable. Moreover we were getting 2 clean towels several times, though that were 3 persons in the room including infant. Some rooms of the hotel strongly require a total refurbishing, especially in case of bathrooms. May be a long time ago (the hotel was built in 1983) it was a modern and shiny hotel. Now the hotel has lost its gloss and some of points requires serious attention of administration.

  • Stayed December 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank mcguier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhiteHouse K, Marketing Executive at White House Beach Resort & Spa, responded to this review, 22 April 2013
Dear mcguier,

Please accept our apologies for what must have looked like a lack of caring and attention here at our hotel. I would very much enjoy the opportunity to have a conversation with you directly in effort to better understand your experience and how I can properly remedy your impressions of our hospitality and service. Please do not hesitate contacting me anytime to discuss this matter.

Despite your initial impressions, I do hope we can correct our shortcomings and invite your family back in the future for a seamless vacation from arrival to departure.

Truly,

Maria
Marketing Executive
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 17 February 2013

Me and my wife book to stay here in February 2013 for8 nights and wanted to check out as soon as we got to our room. We stayed one night while we looked for another hotel.

The hotel looks nice on the website and also the front of the hotel looks nice in real life. That is all I can say that is nice.

The hotel is very old dark and run down. You have to sit down in the bath to have a shower as the hose was so short. I personal expect a real shower not a tap attachment and no shower screen.

The bath was also broken

There was some sort of staining on the curtain which if a am honest could only be one type of fluid that is needed to make a baby.

There are also no balconies which I think they forget to mention on the website

This hotel would be fine if you are back packing and do not want a nice place to relax.

I would highly recommend the imperial boat house a few hotels before the White House where I stayed last year. Unfortunately they were fully booked this year. Also the Q signature is lovely. This is where we managed to to stay the rest of our holiday. Staff are so friendly and cannot be any more helpful.

  • Stayed March 2012
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank JosephSmithson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gillingham, United Kingdom
Level Contributor
108 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 199 helpful votes
4 of 5 bubbles Reviewed 6 January 2013

Good value all rounder on a lovely stretch of beach. Got quite good value too, 3 nights for price of 2. Staff were great, room was fine, loved the tropical setting, and was brought afternoon green tea each day at the room. Good location for exploring Choeng Mon village - its situated right in the middle of it, with several bars and restaurants nearby. You can also walk along the beach to other bars and resorts. Food is great but only minor down side was its expensive by Thai standards, with the cheeky tax added. Far better value places to eat in the village. Overall though, recommended.

  • Stayed September 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank AdrianGFC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 31 December 2012

Definitely not! Wonderful location and well maintained garden. There it ends. We were upgraded from a Junior Suite to a Thai Suite. Found out it was because they had overbooked. Thai Suite dreadful. Low ceilings and doors so constantly bumping heads. Needed to be an acrobat to climb over the door frame into the bedroom. Bathroom, tired, not clean, bath dirty and no proper shower except when it rained and then the roof joint poured water. Internal phone did not work nor DVD player. Manager did nothing to rectify our complaints. Love the area but would not go back. Travelled all over Thailand with son and Thai wife but would give the White House a big zero.

  • Stayed December 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Ness G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bury St Edmunds, United Kingdom
Level Contributor
67 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
2 of 5 bubbles Reviewed 23 October 2012

Unfortunately this hotel lets itself down. Situated in a fantastic location with the beach on its doorstep preceded by a lovely pool and restaurant, the room in this hotel was poor.
This is the first time I've found it necessary to describe a room as poor.
Nothing worked. This included the door key, the TV,the bath tap and a sliding door to the bathroom that didn't slide. The sun loungers were very " weathered" to say the least.
We needed grappling hooks to enter the shower which on reflection is a dangerous manoeuvre
However, all that's needed is maintenance. The reception area is lovely and the walk to the rooms through a little private rainforest is delightful.

Room Tip: Check your room before unpacking. You may wish to change it
See more room tips
  • Stayed October 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank bill186383
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about White House Beach Resort & Spa

Property: White House Beach Resort & Spa
Address: 59/3 Moo5 | Bophut Choengmon Beach, Bophut, Ko Samui 84320, Thailand
Region: Thailand > Surat Thani Province > Ko Samui > Bophut
Amenities:
Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#33 Family Hotel in Bophut
#37 Top resorts Hotel in Bophut
#46 Spa Hotel in Bophut
#51 Luxury Hotel in Bophut
#71 On the Beach Hotel in Bophut
Price Range (Based on Average Rates): £
Hotel Class:4 star — White House Beach Resort & Spa 4*
Number of rooms: 43
Official Description (provided by the hotel):
White House Beach Resort & Spa is a 4 stars hotel in Koh Samui,Located at Choengmon Beach.We are a natural paradise for honeymoon couples, families and travelers seeking peace and tranquility. Houses have Traditional Thai style exterior, surrounded by lush gardens and hidden alleyways and sculptures. It's an ideal hotel for leisure On Samui Island. ... more   less 
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Also Known As:
White House Beach Hotel Koh Samui
White House Beach Resort And Spa
The White Hotel Beach
The White Resort Beach
White House Beach Resort & Spa Ko Samui/Bophut

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